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- Tasks: Be the night-time hero ensuring safety and support for our customers.
- Company: Join Home Group, a top-rated workplace dedicated to making a difference.
- Benefits: Enjoy 34 days leave, health cash plans, and over 800 discounts!
- Why this job: Make a real impact while working in a supportive, fun team environment.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Night shifts from 10pm to 6am with opportunities for career growth.
Bath, Somerset
Permanent, Full Time (37.5 hours per week)
Pay ÂŁ12.60 per hour and great benefits including Health Cash Plan!
Home, a place where you belong.
Calling all night owls! We’re looking for a dedicated night worker who won’t fall asleep on the job! If you’re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!
We’re looking for new Housing Concierges to join our growing teams. Here at Home Group, we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
Typical shift as a Housing Concierge:
- You’ll be the first line of support for our customers when our wider team or their own support network aren’t around to help!
- You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
- Thinking on your feet and managing a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
- If there is time, you’ll also help us make sure that everything is clean and tidy.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
You bring:
- Calm under pressure with great communication skills.
- A passion for supporting the most vulnerable in society.
- Sociable and interested in people and their stories.
- A keen eye for detail to spot changes in behaviour.
- The ability to recognise when things are about to go wrong and intervene in a sensitive way.
- A team player with the confidence to work alone.
To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.
Our team:
You’ll join Christina and our amazing team of coordinators and our brilliant Handyman Tony. We’re super passionate about what we do! We’re really proud of our service and we really enjoy going the extra mile for our customers.
Job details:
- You’ll work nights / lone work, but we do get together regularly in the daytime for training and team meetings.
- You’ll work 10pm – 6am.
- You need to be able to use technology for creating and updating support plans / doing mandatory learning / keeping in touch with colleagues.
- You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong:
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best.
What’s in it for you?
- 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
- Health cash plan saving you from ÂŁ1140 per annum.
- Over 800 high street discounts on groceries, holidays and days out.
- We Grow Our Own colleagues; when you’re ready for the next step in your career, you can grow with us!
- Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.
Finally, do let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments.
Housing Concierge employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Concierge
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Housing Concierge. Understanding the nuances of managing health and safety, as well as providing support to vulnerable customers, will help you demonstrate your suitability for the role during any discussions.
✨Tip Number 2
Highlight your experience in public service or similar fields when networking. Engaging with professionals in these areas can provide insights into the role and may lead to valuable connections that could support your application.
✨Tip Number 3
Prepare to discuss scenarios where you've had to think on your feet or manage a crisis. Being able to articulate your problem-solving skills and calmness under pressure will be crucial in showcasing your fit for this position.
✨Tip Number 4
Connect with current employees or join relevant online communities. This can give you insider knowledge about the company culture and expectations, which can be beneficial when you’re preparing for interviews or discussions.
We think you need these skills to ace Housing Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in public service or roles that involve supporting vulnerable individuals. Emphasise your communication skills and ability to remain calm under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your interest in the Housing Concierge role. Mention specific examples of how you've supported people in the past and how you can contribute to the team.
Showcase Your Skills: Highlight any experience you have with health and safety protocols, as well as your ability to think on your feet. Mention your familiarity with technology, as this role requires creating and updating support plans.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Home Group
✨Show Your People Skills
As a Housing Concierge, you'll be interacting with vulnerable customers regularly. Highlight your communication skills and any previous experience in public service or similar roles during the interview.
✨Demonstrate Calmness Under Pressure
The role requires you to think on your feet and manage situations effectively. Prepare examples of how you've handled stressful situations in the past, showcasing your ability to remain calm and composed.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety regulations is crucial for this position. Brush up on relevant protocols and be ready to discuss how you would ensure the safety and security of the building and its residents.
✨Express Your Passion for Helping Others
This job is all about making a difference in people's lives. Be sure to convey your enthusiasm for supporting vulnerable individuals and share any personal stories that reflect your commitment to helping others.
