Senior Support Technician

Leeds Full-Time No home office possible

Job Title: Senior Support Technician

Join our growing and friendly IT group in this exciting opportunity. The role is primarily field-based, involving installations and travel to our offices and customer sites. You will support our service desk and handle technical escalations, with opportunities to work alongside our professional services team on technical projects. The position also involves upskilling other support team members, promoting self-learning.

Location & Working Hours

Location: Mainly field-based, working out of Leeds office

Shifts: 8am – 5pm or 9am – 6pm

Holidays: 23 days (excluding public holidays)

Reporting Line

Reports To: ITMS Operations Manager

Personal Abilities

Excellent problem-solving skills
Technically proficient in a wide range of product suites
Highly motivated and driven to succeed
Excellent interpersonal skills, both on the telephone and customer-facing
Well-organized
Aligned with company ethos
Ability to remain composed under stress

Key Experience

The ideal candidate will have extensive knowledge in the following areas and at least 2 years of similar experience:

Office365 – Security policies, Intune, Compliance, Azure, Exchange Online, EntraID
Networking – VLANs, routing, NAT, ACL, firewalls (mainly SonicWall), hardware (mainly Unifi)
Backups – best practices, monitoring, resolving failures
Connectivity – line configuration and troubleshooting
VOIP – configuring and maintaining VOIP solutions
Full UK driving license with business insurance
Knowledge of Linux