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For Companies At a Glance
- Tasks: Join our IT team to handle technical escalations and support installations.
- Company: Dynamic Networks Group is a friendly and growing IT services company.
- Benefits: Enjoy 23 days holiday, flexible shifts, and opportunities for professional growth.
- Why this job: Work in a dynamic environment with a focus on upskilling and self-learning.
- Qualifications: 2+ years experience in IT, with skills in Office365, networking, and VOIP.
- Other info: Field-based role primarily around Leeds; full UK driving license required.
The predicted salary is between 36000 - 60000 £ per year.
Join our growing and friendly IT group in this exciting opportunity. The role is primarily field-based, involving installations and travel to our offices and customer sites. You will support our service desk and handle technical escalations, with opportunities to work alongside our professional services team on technical projects. The position also involves upskilling other support team members, promoting self-learning.
Location & Working Hours
- Location: Mainly field-based, working out of Leeds office
- Shifts: 8am – 5pm or 9am – 6pm
- Holidays: 23 days (excluding public holidays)
Reporting Line
- Reports To: ITMS Operations Manager
Personal Abilities
- Excellent problem-solving skills
- Technically proficient in a wide range of product suites
- Highly motivated and driven to succeed
- Excellent interpersonal skills, both on the telephone and customer-facing
- Well-organized
- Aligned with company ethos
- Ability to remain composed under stress
Key Experience
The ideal candidate will have extensive knowledge in the following areas and at least 2 years of similar experience:
- Office365 – Security policies, Intune, Compliance, Azure, Exchange Online, EntraID
- Networking – VLANs, routing, NAT, ACL, firewalls (mainly SonicWall), hardware (mainly Unifi)
- Backups – best practices, monitoring, resolving failures
- Connectivity – line configuration and troubleshooting
- VOIP – configuring and maintaining VOIP solutions
- Full UK driving license with business insurance
- Knowledge of Linux
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Information Technology
Industries: IT Services and IT Consulting
Senior Support Technician employer: Dynamic Networks Group
Contact Detail:
Dynamic Networks Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office365, SonicWall firewalls, and VOIP solutions. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical proficiency.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past challenges you've faced in a support role. Be ready to explain how you approached these issues and what the outcomes were, as this will highlight your ability to remain composed under stress.
✨Tip Number 3
Network with current or former employees of Dynamic Networks Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your approach to upskilling team members and promoting self-learning. Think of specific strategies or initiatives you've implemented in the past that align with the company's ethos of development and collaboration.
We think you need these skills to ace Senior Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in areas like Office365, networking, and VOIP. Use specific examples to demonstrate your problem-solving skills and technical proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the company's ethos. Mention your experience in upskilling team members and your ability to handle technical escalations.
Highlight Relevant Experience: In your application, emphasise your previous roles that involved field-based work, installations, and customer interactions. This will show that you are well-prepared for the responsibilities of the Senior Support Technician position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Dynamic Networks Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office365, networking, and VOIP solutions in detail. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your technical proficiency.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about past technical issues you've encountered. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your excellent problem-solving skills and how you remain composed under stress.
✨Emphasise Interpersonal Skills
Since the role involves customer interaction, be ready to discuss how you handle difficult situations with clients. Share examples of how you've effectively communicated technical information to non-technical users, highlighting your excellent interpersonal skills.
✨Align with Company Ethos
Research the company's values and culture before the interview. Be prepared to explain how your personal values align with theirs, demonstrating that you're not just a technical fit but also a cultural one.
