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- Tasks: Welcome guests and assist with luggage, creating memorable experiences.
- Company: Park Plaza offers stylish accommodations and award-winning dining for leisure and business travellers.
- Benefits: Enjoy 30 days holiday, discounted hotel stays, free meals, and wellness perks.
- Why this job: Join a vibrant team where your service makes a real impact on guest experiences.
- Qualifications: Excellent communication skills and previous experience as a Luggage Porter required.
- Other info: Flexible rotas, staff parties, and access to gym discounts included.
Salary: £12.20 per hour plus great benefits.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Luggage Porter, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As a Luggage Porter, you will receive:
- Salary: £12.20 per hour
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- Travel season ticket loans
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Departmental productivity and service incentive schemes
- Uniforms provided (if applicable) & free dry cleaning
- Annual Staff parties and events
The ideal candidate for the Luggage Porter role will:
- Have excellent interpersonal skills and the ability to connect with others
- Manage requests promptly, helpfully, politely and with a caring attitude
- Be responsible for welcoming and assisting guests with delivering or storing their luggage and the delivery of packages
- Possess a good command of English and excellent communication skills
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Have previous experience as a Luggage Porter
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Luggage Porter employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding their commitment to trust, respect, teamwork, enthusiasm, commitment, and care will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your interpersonal skills by engaging with people in various settings. Since you'll be the first and last point of contact for guests, showcasing your ability to connect and communicate effectively is crucial.
✨Tip Number 3
Prepare to discuss your previous experience as a Luggage Porter or in similar roles. Highlight specific instances where you provided exceptional service or handled challenging situations to demonstrate your capability.
✨Tip Number 4
Be ready to showcase your problem-solving skills. Guests may have unique requests or issues, so think of examples where you've successfully managed such situations to illustrate your proactive approach.
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles as a Luggage Porter or in customer service. Emphasise your interpersonal skills and ability to connect with guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent service. Mention specific examples of how you've created memorable experiences for customers in the past.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as managing requests promptly and having a caring attitude. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PPHE Hotel Group
✨Show Your Interpersonal Skills
As a Luggage Porter, you'll be the first and last point of contact for guests. Make sure to demonstrate your excellent interpersonal skills during the interview. Share examples of how you've connected with customers in the past and how you handle requests with a caring attitude.
✨Emphasise Your Experience
Highlight any previous experience you have as a Luggage Porter or in similar roles. Discuss specific situations where you managed luggage or assisted guests, showcasing your ability to create memorable moments for them.
✨Understand the Company Values
Familiarise yourself with Park Plaza's values: Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. Be prepared to discuss how you embody these values in your work and how they align with your personal approach to customer service.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This shows your genuine interest in the role and the company. You might ask about the team dynamics, opportunities for growth, or how the company supports its staff in providing exceptional service.
