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For Companies At a Glance
- Tasks: Support clients, manage workstations, and engage in technical projects.
- Company: Join a leading organisation known for its excellence in IT support.
- Benefits: Enjoy comprehensive training, development opportunities, and a supportive team environment.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in a dynamic setting.
- Qualifications: Strong IT support experience, excellent communication skills, and a passion for problem-solving.
- Other info: This role requires on-site presence five days a week.
The predicted salary is between 30000 - 42000 £ per year.
A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:
- Strong experience in IT support.
- Professional, friendly approach with the ability to perform well under pressure.
- Punctual, good attention to detail.
- Excellent written and verbal communication skills.
- Good troubleshooting/problem solving skills.
- Enthusiastic to learn and develop skills.
- Network & Firewall knowledge and troubleshooting.
- Windows server administration.
- Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
- Supporting clients and ensuring ticketing process is followed and clients kept informed.
- Diagnostics of support cases with the help and support of the rest of the team.
- Proactive maintenance of client networks using our proactive support tools.
- Managing new workstation builds and user setups.
- Engaging in technical projects, meeting clients and delivering onsite time with the team.
- Working with the team to implement policy and procedure.
- Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development! Please note, this is on site 5 days per week.
IT/Desktop Support Analyst x 2/3 - New (REFBJ23) employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT/Desktop Support Analyst x 2/3 - New (REFBJ23)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure and AWS. Having hands-on experience or even completing relevant online courses can give you an edge during interviews.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab or using virtual machines. This will not only enhance your problem-solving abilities but also provide you with real-world scenarios to discuss during your interview.
✨Tip Number 3
Prepare to demonstrate your communication skills by engaging in mock interviews or discussions with friends. Being able to clearly articulate your thoughts and solutions is crucial for this role.
✨Tip Number 4
Network with current or former employees of the organisation through platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace IT/Desktop Support Analyst x 2/3 - New (REFBJ23)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in troubleshooting and problem-solving. Include specific examples of your work with networks, firewalls, and any virtualisation software you've used.
Craft a Strong Cover Letter: Write a cover letter that showcases your professional and friendly approach. Mention your ability to perform under pressure and your enthusiasm for learning new skills, as these are key traits the company is looking for.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure you demonstrate these in your application. Use clear and concise language, and consider including examples of how you've effectively communicated in previous roles.
Follow Application Instructions: Pay close attention to the application instructions provided by RedRock Resourcing. Ensure you submit all required documents and adhere to any specified formats or guidelines to make a good impression.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT support, particularly in areas like Windows server administration and troubleshooting. Highlight any specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Communication Skills
Since excellent written and verbal communication is crucial for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate with a client who is experiencing an issue.
✨Emphasise Teamwork and Collaboration
This position involves working closely with a team, so be ready to share examples of how you've successfully collaborated with others in the past. Discuss any experiences where you helped train or support junior team members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you need to diagnose issues or manage new workstation builds. Think through your approach and be ready to explain your thought process.
