Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide desktop support for hardware and software in a fast-paced healthcare environment.
- Company: Join an NHS Trust dedicated to delivering high-quality frontline services.
- Benefits: Gain valuable experience in a vital sector with potential for career growth.
- Why this job: Make a real impact in healthcare while developing your technical skills and customer service.
- Qualifications: Experience in IT support or desktop engineering, especially within the NHS, is essential.
- Other info: This is a 10-month contract role starting ASAP in North Yorkshire.
The predicted salary is between 30000 - 42000 £ per year.
Contract Desktop Support Engineer – NHS Trust
Location: North Yorkshire
Duration: 10 Months
Start: ASAP
We are currently supporting an NHS organisation in North Yorkshire that is looking to engage a Desktop Support Engineer to assist in the delivery of high-quality BAU support across the Trust. This is an excellent opportunity to contribute to vital frontline services in a fast-paced, healthcare environment.
Key Responsibilities:
- Provide BAU desktop support for hardware, software and peripheral equipment across the organisation
- Act as a local technical expert, supporting users both remotely and in person across hospital and community-based sites
- Troubleshoot and resolve incidents, escalating where necessary and tracking progress through to resolution
- Support installations, configurations, moves and decommissions of IT equipment
- Liaise with internal departments and external suppliers to ensure continuity of service
- Maintain IT security best practices and promote safe use of technology
- Contribute to the implementation of new systems and support ongoing IT projects
Experience Required:
- Proven experience in an IT support or desktop engineering role, ideally within the NHS
- Strong technical understanding of desktop hardware, Microsoft operating systems and common software applications
- Outstanding customer service is essential
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used within the NHS. Understanding the common applications and hardware will give you an edge during interviews, as you'll be able to speak confidently about your experience and how it relates to their needs.
✨Tip Number 2
Highlight any previous experience you have in a healthcare environment. If you've worked with NHS or similar organisations before, make sure to mention this in conversations or networking opportunities, as it shows you understand the unique challenges of the sector.
✨Tip Number 3
Network with current or former Desktop Support Engineers in the NHS. Reach out on platforms like LinkedIn to gain insights into the role and the organisation. This can also lead to referrals, which significantly increase your chances of landing the job.
✨Tip Number 4
Prepare for scenario-based questions that may come up during interviews. Think about past experiences where you successfully resolved technical issues or provided excellent customer service, as these examples will demonstrate your problem-solving skills and ability to work under pressure.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or desktop engineering, especially if you have worked within the NHS. Emphasise your technical skills with desktop hardware and Microsoft operating systems.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with providing BAU desktop support and your ability to troubleshoot effectively.
Showcase Customer Service Skills: Since outstanding customer service is essential for this role, include examples in your application that demonstrate your ability to support users both remotely and in person, particularly in high-pressure environments.
Highlight IT Security Awareness: Mention any experience you have with maintaining IT security best practices. This could include training you've received or initiatives you've been part of that promote safe technology use.
How to prepare for a job interview at Venn Group
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in desktop hardware and Microsoft operating systems. Highlight specific experiences where you successfully resolved issues or implemented solutions, as this will demonstrate your capability to handle the role's responsibilities.
✨Emphasise Customer Service
Since outstanding customer service is essential for this position, think of examples where you've gone above and beyond to assist users. Be ready to explain how you handle difficult situations and ensure user satisfaction, especially in a fast-paced environment like healthcare.
✨Familiarise Yourself with NHS Protocols
Understanding the unique challenges and protocols within the NHS can set you apart. Research common IT practices in healthcare settings and be prepared to discuss how you would maintain IT security and promote safe technology use in such an environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think through potential incidents you might encounter in the role and how you would approach troubleshooting and resolution, ensuring you can articulate your thought process clearly.
