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- Tasks: Join our friendly team as a Receptionist/Clerk in the busy Emergency Department.
- Company: Dorset County Hospital is dedicated to providing high-quality, compassionate healthcare.
- Benefits: Enjoy flexible shifts, enhancements for unsociable hours, and the chance to pick up extra shifts.
- Why this job: Be part of a dynamic environment, making a real impact on patient care every day.
- Qualifications: Good customer service, communication, and administrative skills are essential.
- Other info: We celebrate diversity and welcome applications from all under-represented groups.
The predicted salary is between 24000 - 36000 £ per year.
Full time or Part time positions available. Up to 37.5 Hours per Week. Permanent contract. Opportunity to pick up additional shifts. Enhancements for working unsociable hours.
This is an exciting opportunity to work as part of a small friendly team undertaking receptionist and administrative duties in our Emergency Department. The Emergency Department is a busy, interesting place to work and sees 47,000 patients a year on average and the majority of them are booked in by our ED Receptionist/Clerk Team. Emergency Department Reception operates 24 hours a day, 7 days a week so you will work as part of a rota. You will be allocated a mixture of shifts including nights, weekends and some bank holidays.
- Early - 6:30am - 2:30pm
- Double Up - 10:30am - 6:30pm
- Late - 2:30pm - 10:30pm
- Twilight - 6:30pm - 2:30am
- Night - 10:30pm - 6:30am
Rotas are planned 6 weeks in advance, you will have the ability to request certain shifts or days off and enhancements are payable for unsociable hours. If you have good customer service, communication and administrative skills, are flexible in your approach, reliable and enjoy working in a busy, dynamic environment we would love to hear from you.
The role is located within the Emergency Department at Dorset County Hospital in Dorchester.
Your Role Will Include:
- Duties associated with the Emergency Department Reception
- Booking in Ambulances
- Booking in Walk-in Patients
- Assisting Patients Relatives
- Answering phone calls from other hospital wards
- Duties associated with Bed Bureau
- Answering calls from GP Surgeries
- Liaising with speciality services
- Booking transport for patients
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff. Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities. We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
For further details / informal visits contact: Name: Faith Lewis Job title: Business Manager Email address: faith.lewis@dchft.nhs.uk Telephone number: 01305 255802
Receptionist/Clerk - Emergency Department employer: Dorset County Hospital NHS Foundation Trust
Contact Detail:
Dorset County Hospital NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Clerk - Emergency Department
✨Tip Number 1
Familiarise yourself with the specific duties of a Receptionist/Clerk in an Emergency Department. Understanding the fast-paced environment and the types of interactions you'll have with patients and staff will help you demonstrate your readiness for the role during any informal discussions or interviews.
✨Tip Number 2
Showcase your flexibility and willingness to work unsociable hours. Since the role requires shifts that include nights, weekends, and bank holidays, being open about your availability can make you a more attractive candidate.
✨Tip Number 3
Reach out to current employees or the contact person mentioned in the job description for an informal chat. This can give you insights into the team culture and expectations, which you can then reference in your application or interview.
✨Tip Number 4
Highlight your customer service and communication skills in conversations or networking opportunities. Being able to effectively communicate and assist patients and their families is crucial in this role, so be prepared to discuss relevant experiences.
We think you need these skills to ace Receptionist/Clerk - Emergency Department
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific duties and responsibilities of the Receptionist/Clerk position in the Emergency Department. Tailor your application to highlight relevant experience and skills.
Highlight Customer Service Skills: Since this role requires excellent customer service and communication skills, make sure to provide examples from your previous experiences that demonstrate your ability to interact effectively with patients and their families.
Flexibility and Reliability: Emphasise your flexibility in working various shifts, including nights and weekends. Mention any previous experience in similar roles where you had to adapt to changing schedules or work under pressure.
Personalise Your Application: When writing your cover letter, express your enthusiasm for working in a busy environment like the Emergency Department. Mention why you are drawn to this specific role and how you align with the Trust's mission and values.
How to prepare for a job interview at Dorset County Hospital NHS Foundation Trust
✨Show Your Customer Service Skills
As a Receptionist/Clerk in the Emergency Department, you'll be interacting with patients and their families regularly. Be prepared to share examples of how you've provided excellent customer service in previous roles, especially in high-pressure situations.
✨Demonstrate Flexibility
The role requires working various shifts, including nights and weekends. Highlight your flexibility and willingness to adapt to different schedules during the interview. Mention any past experiences where you successfully managed changing work hours.
✨Familiarise Yourself with the Role
Take the time to understand the specific duties of the position, such as booking in patients and liaising with other departments. This will show your genuine interest in the role and help you answer questions more effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges faced in the Emergency Department, and the support available for staff. This demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.
