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For Companies At a Glance
- Tasks: Manage and service high-profile customers, ensuring excellent communication and support.
- Company: Join Business Stream, a leading UK water retailer with over 16 years of experience.
- Benefits: Enjoy a starting salary of £25,300, flexible hours, annual bonuses, and great perks like gym membership.
- Why this job: Be part of a dynamic team that values diversity and makes a positive impact in the community.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: No evenings or weekends, plus 31 days of annual leave and a supportive work environment.
The predicted salary is between 25300 - 27825 £ per year.
Job Description
Key Customer Case Owner
Do you have a passion for providing outstanding service?
You could be a vital part of the team responsible for managing and servicing Business Stream’s highest profile and most profitable customers across the UK.
We need someone with a proven a track record of successfully building positive and productive relationships with all stakeholders, including customers and colleagues to provide efficient and consistently excellent service.
What makes you just right for us?
Providing outstanding customer service and working closely with customers will come naturally to you. You’ll demonstrate strong written and verbal communication abilities, with the capacity to adapt communication style to a variety of internal and external stakeholders.
You will be responsible for ensuring that we deliver on our promise that our customers only need to contact us once for each enquiry by liaising with the customer to set realistic expectations, providing them with proactive updates and working with colleagues across the business to ensure appropriate investigations and actions take place within agreed timescales.
What’s in it for you?
You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Starting salary of £25,300, increasing to £27,825 once training and probation are complete (usually 12 months).
- Working hours Monday to Friday, 9.00am to 5.00pm, and no evenings or weekends, so a great work life balance.
- 10% annual bonus potential
- Attractive pension plan
- 31 days annual leave and six bank holidays.
- Subsidised canteen and free gym membership
- Employee discounts
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.
Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Monday 20 January 2025 at 5pm.
A Disability Confident Committed employer
If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Customer Account Case Owner employer: Business Stream
Contact Detail:
Business Stream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Case Owner
✨Tip Number 1
Make sure to showcase your customer service experience in any conversations you have. Highlight specific instances where you've successfully managed customer relationships and resolved issues efficiently.
✨Tip Number 2
Prepare to discuss how you adapt your communication style to different stakeholders. Think of examples where you've tailored your approach to meet the needs of both customers and colleagues.
✨Tip Number 3
Familiarize yourself with Business Stream's services and values. Being knowledgeable about what we do will help you demonstrate your genuine interest in the role and align your answers with our mission.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Be ready to share examples of how you've worked effectively with others to achieve common goals, especially in a fast-paced environment.
We think you need these skills to ace Customer Account Case Owner
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your experience in providing outstanding customer service and building relationships.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use specific examples that demonstrate your ability to manage customer expectations and communicate effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and explain why you are a great fit for Business Stream. Mention your adaptability in communication styles and your commitment to delivering excellent service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Business Stream
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing outstanding service. Share specific examples from your past experiences where you went above and beyond to meet customer needs.
✨Demonstrate Strong Communication Skills
Prepare to showcase your written and verbal communication abilities. Practice adapting your communication style to different stakeholders, as this is crucial for the role.
✨Highlight Relationship-Building Experience
Discuss your track record of building positive relationships with customers and colleagues. Provide examples of how you've successfully collaborated with others to resolve issues.
✨Emphasize Proactive Problem-Solving
Be ready to talk about how you set realistic expectations and provide proactive updates to customers. Share instances where you took initiative to ensure timely resolutions.
