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- Tasks: Support travellers needing special assistance through Gatwick Airport with care and professionalism.
- Company: Join Optime Group, a leading aviation recruitment expert at Gatwick Airport.
- Benefits: Earn £14.01 per hour, enjoy weekly pay, and receive full training.
- Why this job: Make a real difference in people's travel experiences while working in a dynamic environment.
- Qualifications: Great work ethic, communication skills, and customer service approach required; airport experience is a plus.
- Other info: Flexible shifts on a 5-on/3-off rota; must pass a basic DBS check.
Aviation recruitment experts Optime Group have a fantastic opportunity to join a leading client at Gatwick Airport. As a Passenger Service Agent, you’ll support travellers who need special assistance – helping them through the airport with care and professionalism.
Planned Start Dates: June 2025
What’s on offer:
- £14.01 per hour (paid weekly)
- 40 hours per week
- 5-on / 3-off rolling rota (shifts fall between 3am and 11pm)
- Average of 8 hour shifts each day
- Weekly pay (every Friday)
- Full training and airport pass provided
- Temp to Perm (performance-based)
The Airport is operational 7 days per week and candidates will be working on a 5 on 3 off rolling rota and you will need to be fully flexible with the days and hours you can work. Please note, your shifts can start as early as 03:00am.
Key responsibilities:
- Being professional, polite and courteous at all times.
- Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
- Providing assistance with the passenger luggage.
- Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that Centralised Control is updated on progress by use of IT handsets.
- Ensure that all necessary paperwork is completed legibly and submitted promptly.
- Any additional reasonable duties, as assigned by operational management.
What you’ll need:
- Great work ethic
- Excellent communication skills
- Strong customer service approach
- Self-motivated and proactive
- Ability to multitask and stay calm under pressure
- Valid manual UK driving licence (preferable)
- Previous airport experience (advantageous but not essential)
- Desirable languages: Urdu, Hindi, Gujarati
- UK Settled Status (if applicable)
- 5-year address history
- 5-year reference history
- Must pass a basic DBS check post-interview (as per CAA regulations)
For an opportunity to join one of the largest operations in Gatwick Airport, please submit your CV to apply today!
Passenger Service Agent (PRM) - Gatwick Airport employer: Optime Group
Contact Detail:
Optime Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent (PRM) - Gatwick Airport
✨Tip Number 1
Familiarise yourself with Gatwick Airport's layout and services. Understanding the airport's facilities and processes will help you provide better assistance to passengers, showcasing your proactive approach during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be working closely with passengers needing special assistance, demonstrating empathy and effective communication can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift patterns. Given the rolling rota, showing that you're adaptable and willing to work early mornings or late shifts will make you a more attractive candidate.
✨Tip Number 4
If you have any relevant experience, even if it's not in aviation, be ready to highlight it. Skills like multitasking, staying calm under pressure, and previous customer-facing roles can demonstrate your suitability for the position.
We think you need these skills to ace Passenger Service Agent (PRM) - Gatwick Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Passenger Service Agent. Emphasise any customer service experience, communication skills, and ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others, particularly in a travel context. Mention your flexibility with shifts and your willingness to undergo training, as these are key aspects of the job.
Highlight Relevant Skills: In your application, specifically mention skills such as multitasking, professionalism, and a strong work ethic. If you have language skills like Urdu, Hindi, or Gujarati, be sure to include these as they are desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the aviation industry.
How to prepare for a job interview at Optime Group
✨Showcase Your Customer Service Skills
As a Passenger Service Agent, you'll be interacting with travellers who need special assistance. Highlight your previous customer service experience and provide examples of how you've handled challenging situations with care and professionalism.
✨Demonstrate Flexibility
The role requires a flexible approach to working hours, including early starts. Be prepared to discuss your availability and willingness to adapt to the 5-on/3-off rota, showing that you understand the demands of the job.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle various passenger needs. Think about scenarios where you had to multitask or remain calm under pressure, and be ready to share these experiences during the interview.
✨Research the Company and Role
Familiarise yourself with Optime Group and their operations at Gatwick Airport. Understanding their values and the specifics of the Passenger Service Agent role will help you tailor your answers and show genuine interest in the position.
