Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support for the Dapr project and assist customers with cloud-native technologies.
- Company: Diagrid is a leader in open-source software, empowering developers with innovative tools and APIs.
- Benefits: Enjoy remote work flexibility, competitive pay, company equity, and a $1000 home office setup.
- Why this job: Join a passionate team shaping the future of cloud-native development while solving real-world challenges.
- Qualifications: 3+ years in technical support, strong cloud-native tech knowledge, and proficiency in programming languages.
- Other info: Collaborate with industry experts and contribute to impactful open-source projects.
The predicted salary is between 36000 - 60000 £ per year.
We believe that open-source software, open standards and APIs are the greatest transformational tools for organizations in the modern software development era. Our mission at Diagrid is to provide developers with APIs and tools that help them focus on their code and not on infrastructure. As online digital services need to handle more load and run on multiple clouds or on-premises environments, programming to higher level abstractions delivers consistent, secure and reliable code that is easily portable and helps organizations de-risk their projects.
Diagrid.io is at the forefront of distributed systems and cloud-native development, building tools and platforms that empower developers to create reliable, scalable, and efficient applications. Our mission is to simplify the development of distributed applications, and we are committed to delivering exceptional solutions powered by open-source technologies. Join us in shaping the future of cloud-native software development.
We are seeking a Technical Support Engineer to provide exceptional technical assistance for the open-source Dapr project and support production deployments on Kubernetes. You will be the key link between our customers and products, ensuring a seamless and positive user experience. You will play a pivotal role in resolving technical issues, providing expert guidance, and contributing to the Dapr open source project. If you thrive on solving complex customer challenges and have a passion for cloud-native technologies, we want to hear from you.
Key Responsibilities- Open Source Customer Support: Act as the first point of contact for customers seeking technical assistance through various channels (e.g., email, chat, or forums). Diagnose and resolve technical issues related to Diagrid products, ensuring timely responses within SLAs. Escalate unresolved issues to engineering teams while maintaining ownership until resolution.
- Software Development: Contribute bug fixes, enhancements, and features requested by customers to the Dapr open-source project. Participate in quarterly planning meetings to influence project direction and feature scope.
- Technical Documentation: Document technical issues and resolutions in a knowledge base to enable user self-service. Create and maintain product documentation, code samples, and troubleshooting guides.
- Collaboration: Work as part of the Customer Success team to identify, prioritize, and resolve bugs and feature requests. Collaborate with the Open Source Engineering team on Dapr upstream improvements. Provide actionable customer feedback to the product team for continuous improvement.
- Training and Enablement: Help customers adopt Diagrid products and distributed system architectures with Dapr. Contribute to webinars, workshops, and training sessions to educate users on product features and updates.
- 3+ years of experience working on technical support teams in the SaaS technology industry.
- Technical Skills: Strong understanding of distributed systems, cloud-native technologies, and microservices architectures. Experience with Kubernetes, containers, and related ecosystem tools. Proficiency in at least one programming language (Go, Python, .NET or JavaScript). Familiarity with Kubernetes troubleshooting and debugging tools, such as logs analysis and network diagnostics.
- Customer Focus: Excellent interpersonal and communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Proven experience in a customer-facing technical support or engineering role.
- Problem-Solving: Strong analytical skills to troubleshoot complex technical issues. Organizational skills to manage multiple priorities and issues simultaneously.
- Experience contributing to open-source projects or communities.
- Familiarity with Diagrid tools and services (e.g. Dapr).
- Certifications in cloud platforms (e.g., AWS, Azure, GCP) or Kubernetes (e.g. CKAD, CKA).
- Competitive compensation.
- Company equity.
- Remote first & flexible work environment.
- Flexible paid time off.
- Comprehensive healthcare for you and your dependents.
- Choice of hardware.
- $1000 for home office setup.
- Monthly WFH stipend.
- Team events & gatherings.
- Chance to collaborate with industry-leading figures.
Diagrid, Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Technical Support Engineer employer: Diagrid
Contact Detail:
Diagrid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the Dapr open-source project and its functionalities. Understanding how Dapr works will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Engage with the community around Dapr and Diagrid. Participate in forums, contribute to discussions, or even help troubleshoot issues. This will showcase your proactive approach and technical skills to potential employers.
✨Tip Number 3
Brush up on your Kubernetes knowledge, especially troubleshooting techniques. Since the role involves supporting production deployments on Kubernetes, being well-versed in this area will give you a significant edge.
✨Tip Number 4
Network with current or former employees of Diagrid on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the Technical Support Engineer role, which can be invaluable during your application process.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Engineer position at Diagrid. Tailor your application to highlight relevant experience in technical support, especially in SaaS and cloud-native technologies.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with distributed systems, Kubernetes, and any programming languages mentioned in the job description. Provide specific examples of how you've resolved technical issues or contributed to open-source projects.
Showcase Communication Skills: Since the role involves customer interaction, demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated technical concepts to non-technical audiences.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for Diagrid's mission and values. Mention why you are particularly interested in working with their open-source projects and how you can contribute to their goals.
How to prepare for a job interview at Diagrid
✨Understand the Open-Source Landscape
Familiarise yourself with open-source projects, especially Dapr and Kubernetes. Being able to discuss their significance and how they relate to Diagrid's mission will show your genuine interest and understanding of the role.
✨Demonstrate Technical Proficiency
Be prepared to showcase your technical skills, particularly in distributed systems and cloud-native technologies. You might be asked to solve a problem or explain a technical concept, so brush up on relevant tools and languages like Go, Python, or .NET.
✨Showcase Your Customer-Facing Experience
Since this role involves direct customer support, share specific examples of how you've successfully resolved technical issues for customers in the past. Highlight your communication skills and ability to explain complex concepts clearly.
✨Prepare Questions About Collaboration
Collaboration is key in this role. Prepare thoughtful questions about how the Customer Success team works with the Open Source Engineering team. This shows your eagerness to contribute to a team-oriented environment and your understanding of the importance of feedback loops.
