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- Tasks: Join our Scanning and Correspondence Team to provide top-notch customer service and manage incoming correspondence.
- Company: Equiniti is a global leader in shareholder and pension technology, supporting millions worldwide.
- Benefits: Enjoy 28 days holiday, performance bonuses, and discounts at major retailers.
- Why this job: Be part of a dynamic team with full training and opportunities for personal growth.
- Qualifications: GCSE Maths and English Grade C or above; must reside in the UK for at least 5 years.
- Other info: This role offers a healthy work/life balance with rotational hours from Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base. Our values—TRUSTED, COMMERCIAL, COLLABORATIVE, and IMPROVING—are the foundation of our success. There has never been a better time to join EQ.
We are looking for ambitious and motivated individuals to join our energetic telephony-based Scanning and Correspondence Team in Liverpool City Centre. As a well-established pension administrator supporting over 1.5 million customers across the UK, we pride ourselves on delivering excellent service. You will be the first point of contact for our callers, discussing topics from pension scheme membership to retirement and beyond. Full training will be provided to help you perform confidently and deliver exceptional customer service. This role is not sales-related but includes realistic key performance indicators. Our working hours are on a rotational basis from 08:30 to 17:30, Monday to Friday, supporting a healthy work/life balance.
Key Responsibilities/Expectations:
- Providing excellent customer service and communication skills
- Maintaining high attention to detail
- Opening and sorting incoming post and packages
- Scanning documents into the work management system
- Completing outgoing post duties
- Performing ad hoc administrative duties such as returning documents or allocating work
- Operating post room technology (printers, scanners, enveloping machines) with problem-solving and resilience
- Working effectively alone and as part of a team
- Maintaining excellent attendance and punctuality
- Having GCSE (or equivalent) Maths and English Grade C or above
- Building good working relationships
- Residing in the UK for at least 5 years
In return, we offer internal development opportunities and a competitive benefits package including:
- 28 days holiday plus Bank Holidays
- Option to buy up to 3 additional days of leave
- Annual performance bonus
- Eye Care Vouchers
- Life Assurance
- MyCSP Discount (7.5% off major retailers)
- Possible annual dividend
- Travel Season Ticket Advance Payment
- Pension scheme with up to 10% employer contribution
- Opportunities for role variation as experience grows
If you are passionate about customer service and a team player seeking to start a career in an enthusiastic enquiry centre, we want to hear from you! We are committed to equality of opportunity for all staff and encourage applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage, or civil partnerships.
Please note that employment offers are subject to satisfactory pre-employment screening, including activity & GAP verification, DBS or Access NI, Credit, Sanctions, and CIFAS checks. Important: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our blog for more information. Applications should be submitted via the 'Apply now' button. Do not include bank or payment details in your application.
Scanning and Correspondence Team Member employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scanning and Correspondence Team Member
✨Tip Number 1
Familiarise yourself with Equiniti's values: TRUSTED, COMMERCIAL, COLLABORATIVE, and IMPROVING. During any interviews or conversations, weave these values into your responses to demonstrate that you align with the company's culture.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves being the first point of contact for callers, practice active listening and clear communication techniques to show you're ready to provide excellent service.
✨Tip Number 3
Highlight any experience you have with administrative tasks or technology, such as printers and scanners. Being able to discuss your familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your ability to work both independently and as part of a team. Think of examples from past experiences where you've successfully collaborated or taken initiative, as this will resonate well with the team-oriented nature of the role.
We think you need these skills to ace Scanning and Correspondence Team Member
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and expectations. Tailor your application to highlight how your skills and experiences align with the role of a Scanning and Correspondence Team Member.
Highlight Customer Service Skills: Since this position focuses on providing excellent customer service, make sure to emphasise any relevant experience you have in customer-facing roles. Use specific examples to demonstrate your communication skills and ability to handle inquiries effectively.
Detail Your Technical Skills: Mention any experience you have with operating office technology such as printers and scanners. If you have problem-solving skills or experience in administrative duties, be sure to include these in your application.
Proofread Your Application: Before submitting your application, carefully proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Equiniti
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Equiniti's core values: TRUSTED, COMMERCIAL, COLLABORATIVE, and IMPROVING. Be prepared to discuss how you embody these values in your work and how they align with your personal ethos.
✨Showcase Your Customer Service Skills
As this role is centred around customer service, think of specific examples from your past experiences where you provided excellent service. Highlight your communication skills and how you handle challenging situations with callers.
✨Demonstrate Attention to Detail
Given the responsibilities of sorting and scanning documents, it's crucial to showcase your attention to detail. Prepare to discuss any previous roles or tasks where accuracy was key, and how you ensured high standards in your work.
✨Prepare for Teamwork Questions
Since the role involves working both independently and as part of a team, be ready to answer questions about your teamwork experience. Think of instances where you collaborated effectively with others and how you contributed to a positive team environment.
