Scanning and Correspondence Team Member

Scanning and Correspondence Team Member, Liverpool

Client:

Equiniti

Location:

Liverpool, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c5c6cd61c3c7

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Management Level

Business Division:

Business Function / Department:

Job Title:

Reporting to (Job Title):

Date:

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base. Our values—TRUSTED, COMMERCIAL, COLLABORATIVE, and IMPROVING—are the foundation of our success. There has never been a better time to join EQ.

Role Summary

We are looking for ambitious and motivated individuals to join our energetic telephony-based Scanning and Correspondence Team in Liverpool City Centre. As a well-established pension administrator supporting over 1.5 million customers across the UK, we pride ourselves on delivering excellent service. You will be the first point of contact for our callers, discussing topics from pension scheme membership to retirement and beyond.

Full training will be provided to help you perform confidently and deliver exceptional customer service.

This role is not sales-related but includes realistic key performance indicators. Our working hours are on a rotational basis from 08:30 to 17:30, Monday to Friday, supporting a healthy work/life balance.

Key Responsibilities/Expectations:

• Providing excellent customer service and communication skills
• Maintaining high attention to detail
• Opening and sorting incoming post and packages
• Scanning documents into the work management system
• Completing outgoing post duties
• Performing ad hoc administrative duties such as returning documents or allocating work
• Operating post room technology (printers, scanners, enveloping machines) with problem-solving and resilience
• Working effectively alone and as part of a team
• Maintaining excellent attendance and punctuality
• Having GCSE (or equivalent) Maths and English Grade C or above
• Building good working relationships
• Residing in the UK for at least 5 years

In return, we offer internal development opportunities and a competitive benefits package including:

• 28 days holiday plus Bank Holidays
• Option to buy up to 3 additional days of leave
• Annual performance bonus
• Eye Care Vouchers
• Life Assurance
• MyCSP Discount (7.5% off major retailers)
• Possible annual dividend
• Travel Season Ticket Advance Payment
• Pension scheme with up to 10% employer contribution
• Opportunities for role variation as experience grows

Application Note

If you are passionate about customer service and a team player seeking to start a career in an enthusiastic enquiry centre, we want to hear from you! We are committed to equality of opportunity for all staff and encourage applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage, or civil partnerships.

Please note that employment offers are subject to satisfactory pre-employment screening, including activity & GAP verification, DBS or Access NI, Credit, Sanctions, and CIFAS checks.

Important: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our blog for more information.

Applications should be submitted via the \’Apply now\’ button. Do not include bank or payment details in your application.

Created on 02/06/2025 by TN, United Kingdom

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