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For Companies At a Glance
- Tasks: Support clients, manage ticketing, and troubleshoot IT issues daily.
- Company: Join a high-profile organisation recognised as a leader in its field.
- Benefits: Enjoy an excellent benefits package with comprehensive training and development opportunities.
- Why this job: Be part of a growing team, engage in technical projects, and develop your skills.
- Qualifications: Strong IT support experience, excellent communication skills, and a passion for learning.
- Other info: This role requires on-site work 5 days a week.
The predicted salary is between 32000 - 48000 £ per year.
A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:
- Strong experience in IT support.
- Professional, friendly approach with the ability to perform well under pressure.
- Punctual, good attention to detail.
- Excellent written and verbal communication skills.
- Good troubleshooting/problem solving skills.
- Office 365 administration & troubleshooting skills.
- Desktop troubleshooting.
- Enthusiastic to learn and develop skills.
- Network & Firewall knowledge and troubleshooting.
- Windows server administration.
- Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
- Supporting clients and ensuring ticketing process is followed and clients kept informed.
- Diagnostics of support cases with the help and support of the rest of the team.
- Proactive maintenance of client networks using our proactive support tools.
- Managing new workstation builds and user setups.
- Engaging in technical projects, meeting clients and delivering onsite time with the team.
- Working with the team to implement policy and procedure.
- Managing client documentation.
- Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development! Please note, this is on site 5 days per week.
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT/Desktop Support Analyst x 2 - New (REFBJ25)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Windows server administration. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past troubleshooting experiences. Be ready to explain how you approached issues, what steps you took, and the outcomes, as this will highlight your ability to perform well under pressure.
✨Tip Number 3
Engage with the company’s online presence, such as their social media or blog. This will not only give you insights into their culture but also provide you with talking points that can help you connect with the interviewers.
✨Tip Number 4
Network with current or former employees of the organisation on platforms like LinkedIn. They can offer valuable insights about the company and potentially refer you internally, which can significantly increase your chances of landing the job.
We think you need these skills to ace Senior IT/Desktop Support Analyst x 2 - New (REFBJ25)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong experience in IT support, Office 365 administration, and troubleshooting skills. Use specific examples to demonstrate your problem-solving abilities and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your professional and friendly approach. Mention your enthusiasm for learning and developing skills, and how you can contribute to the team’s success.
Highlight Relevant Skills: In your application, emphasise your knowledge of network and firewall troubleshooting, Windows server administration, and any experience with virtualisation software or cloud services like Azure or AWS.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your written communication skills shine through, as they are crucial for this role.
How to prepare for a job interview at RedRock Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT support, particularly in areas like Office 365 administration and troubleshooting. Highlight specific examples where you've successfully resolved issues or improved processes.
✨Demonstrate Your Communication Skills
Since excellent written and verbal communication is crucial for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate a complex issue to a non-technical client.
✨Emphasise Team Collaboration
This position involves working closely with a team, so be ready to share examples of how you've collaborated with others in past roles. Discuss any experiences where you helped train junior members or contributed to team projects.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical troubleshooting scenarios during the interview. Practice thinking aloud as you work through these problems, demonstrating your analytical skills and ability to perform under pressure.
