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- Tasks: Join our team as an Allocations Officer, managing housing allocations and providing advice to residents.
- Company: Adecco is a leading employment agency dedicated to connecting talent with opportunities.
- Benefits: Enjoy hybrid working, competitive pay, and the chance to make a real impact in your community.
- Why this job: This role offers valuable experience in public service and a chance to help those in need.
- Qualifications: You need at least 1 year of housing experience and strong customer service skills.
- Other info: This is a temporary role for 3 months, with potential for extension.
Adecco is seeking to appoint TWO dedicated and knowledgeable Allocations Officers to join our Clients Housing Demand team. This is a key role within the Regeneration & Housing Directorate, responsible for the effective implementation of the Council's Housing Allocation Scheme and the allocation of both permanent and temporary accommodation.
Temporary Accommodation - Allocations Officer
- Public Sector - Local Authority
- Temporary Role - 3 months with likely extension
- Full Time - Monday to Friday, 35 hours per week
- £22.33 per hour PAYE / £29.58 per hour Umbrella
The first two weeks in post, you will be expected in office for training. The role will then be hybrid working, with 2 days per week in office in Ealing, 3 days working from home.
In order to be considered, you must have:
- A minimum of 1 year allocations experience
- A minimum of 1 year housing experience
- Strong customer service experience
- Housing system experience
- Microsoft Packages experience
Role Purpose
The successful candidate will be responsible for advertising and letting Council and Registered Provider (RP) properties, providing high-quality housing advice to residents, and ensuring the Council meets its housing obligations and targets. The role also involves close collaboration with internal departments and external housing partners to ensure the efficient and equitable allocation of housing resources.
Key Responsibilities
- Administer the letting of social housing in accordance with the Council's Housing Allocation Scheme.
- Provide comprehensive advice to applicants regarding housing options and rehousing prospects.
- Liaise with Registered Providers to monitor nomination agreements and ensure compliance.
- Support the delivery of estate regeneration programmes and decanting processes.
- Allocate temporary accommodation, including hostels, PSL units, and private rented sector offers.
- Contribute to service improvement initiatives and policy reviews.
- Maintain accurate records and produce statistical reports to support departmental performance.
- Represent the Council in meetings and respond to enquiries from residents, elected members, and other stakeholders.
Person Specification
Essential Knowledge, Skills & Abilities:
- Sound understanding of housing legislation, including the Housing Act 1996 (Part VI), homelessness duties, and relevant case law.
- Familiarity with Choice Based Lettings and the provision of temporary accommodation.
- Strong interpersonal and communication skills, with the ability to assess housing needs and provide tailored advice.
- Proficiency in using IT systems to maintain accurate records.
- Ability to work independently and collaboratively within a team environment.
- Experience in managing projects and contributing to service development.
Essential Experience:
- Previous experience in a housing allocations setting within a local authority, registered provider, or private sector organisation.
Essential Qualifications:
- A minimum of five GCSEs (or equivalent), including English and Mathematics.
Allocations Officer - Temporary Accommodation employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations Officer - Temporary Accommodation
✨Tip Number 1
Familiarise yourself with the Council's Housing Allocation Scheme. Understanding the specific policies and procedures will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in local authorities. They can provide insights and potentially refer you to opportunities within their organisations.
✨Tip Number 3
Brush up on your knowledge of housing legislation, particularly the Housing Act 1996 and homelessness duties. Being well-versed in these areas will set you apart as a knowledgeable candidate.
✨Tip Number 4
Prepare for potential interview questions by practising how you would handle various scenarios related to housing allocations. This will help you articulate your problem-solving skills effectively during the interview.
We think you need these skills to ace Allocations Officer - Temporary Accommodation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in housing allocations and customer service. Use specific examples that demonstrate your understanding of housing legislation and your ability to work with various stakeholders.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities and skills mentioned in the job description. Explain why you are passionate about the role and how your previous experience aligns with the requirements of the Allocations Officer position.
Showcase Relevant Skills: Emphasise your proficiency in using housing systems and Microsoft packages. Mention any experience you have with Choice Based Lettings and temporary accommodation, as these are crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Adecco
✨Know Your Housing Legislation
Make sure you brush up on your knowledge of housing legislation, especially the Housing Act 1996 and homelessness duties. Being able to discuss these topics confidently will show that you understand the legal framework within which the Allocations Officer operates.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. This position requires strong interpersonal skills, so be ready to share specific instances where you successfully assessed housing needs and offered tailored advice.
✨Familiarise Yourself with Housing Systems
Since experience with housing systems is essential, make sure you can talk about any relevant software or systems you've used in the past. If possible, research the specific systems used by the council to show your proactive approach.
✨Showcase Your Teamwork Abilities
This role involves collaboration with various departments and external partners. Be prepared to discuss your experience working in teams, how you contribute to group projects, and any successful outcomes from your collaborative efforts.
