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For Companies At a Glance
- Tasks: Join our team to manage housing allocations and provide essential advice to residents.
- Company: Adecco is a leading employment agency dedicated to connecting talent with opportunities.
- Benefits: Enjoy hybrid working, competitive pay, and the chance to make a real impact in your community.
- Why this job: This role offers valuable experience in public service and a chance to help those in need.
- Qualifications: You need at least one year of housing and allocations experience, plus strong customer service skills.
- Other info: This is a temporary role for three months, with potential for extension.
The predicted salary is between 46000 - 62000 £ per year.
Adecco is seeking to appoint TWO dedicated and knowledgeable Allocations Officers to join our Clients Housing Demand team. This is a key role within the Regeneration & Housing Directorate, responsible for the effective implementation of the Council's Housing Allocation Scheme and the allocation of both permanent and temporary accommodation.
Temporary Accommodation - Allocations Officer
- Public Sector - Local Authority
- Temporary Role - 3 months with likely extension
- Full Time - Monday to Friday, 35 hours per week
- £22.33 per hour PAYE / £29.58 per hour Umbrella
The first two weeks in post, you will be expected in office for training. The role will then be hybrid working, with 2 days per week in office in Ealing, 3 days working from home.
In order to be considered, you must have:
- A minimum of 1 year allocations experience
- A minimum of 1 year housing experience
- Strong customer service experience
- Housing system experience
- Microsoft Packages experience
Role Purpose
The successful candidate will be responsible for advertising and letting Council and Registered Provider (RP) properties, providing high-quality housing advice to residents, and ensuring the Council meets its housing obligations and targets. The role also involves close collaboration with internal departments and external housing partners to ensure the efficient and equitable allocation of housing resources.
Key Responsibilities
- Administer the letting of social housing in accordance with the Council's Housing Allocation Scheme.
- Provide comprehensive advice to applicants regarding housing options and rehousing prospects.
- Liaise with Registered Providers to monitor nomination agreements and ensure compliance.
- Support the delivery of estate regeneration programmes and decanting processes.
- Allocate temporary accommodation, including hostels, PSL units, and private rented sector offers.
- Contribute to service improvement initiatives and policy reviews.
- Maintain accurate records and produce statistical reports to support departmental performance.
- Represent the Council in meetings and respond to enquiries from residents, elected members, and other stakeholders.
Person Specification
Essential Knowledge, Skills & Abilities:
- Sound understanding of housing legislation, including the Housing Act 1996 (Part VI), homelessness duties, and relevant case law.
- Familiarity with Choice Based Lettings and the provision of temporary accommodation.
- Strong interpersonal and communication skills, with the ability to assess housing needs and provide tailored advice.
- Proficiency in using IT systems to maintain accurate records.
- Ability to work independently and collaboratively within a team environment.
- Experience in managing projects and contributing to service development.
Essential Experience:
- Previous experience in a housing allocations setting within a local authority, registered provider, or private sector organisation.
Essential Qualifications:
- A minimum of five GCSEs (or equivalent), including English and Mathematics.
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations Officer - Temporary Accommodation
✨Tip Number 1
Familiarise yourself with the Housing Allocation Scheme and relevant housing legislation. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in allocations. Engaging with them can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully resolved issues or provided exceptional support, as this is crucial for the Allocations Officer role.
✨Tip Number 4
Research the local housing market and current challenges faced by the Council. Being knowledgeable about local issues will show your genuine interest in the position and your readiness to contribute effectively.
We think you need these skills to ace Allocations Officer - Temporary Accommodation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing allocations and customer service. Use specific examples that demonstrate your understanding of housing legislation and your ability to work with various stakeholders.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your experience with temporary accommodation and your familiarity with housing systems, as well as your strong communication skills.
Highlight Relevant Experience: In your application, clearly outline your previous roles related to housing allocations. Mention any specific projects or initiatives you contributed to that align with the role's requirements, such as managing nominations or providing housing advice.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Adecco
✨Know Your Housing Legislation
Make sure you brush up on your knowledge of housing legislation, especially the Housing Act 1996 and homelessness duties. Being able to discuss these topics confidently will show that you understand the legal framework within which the Allocations Officer operates.
✨Demonstrate Customer Service Skills
Since strong customer service experience is essential for this role, prepare examples of how you've successfully assisted clients in the past. Highlight your ability to assess needs and provide tailored advice, as this will be crucial in your discussions.
✨Familiarise Yourself with Housing Systems
Get comfortable with the housing systems mentioned in the job description. If you have experience with specific software or platforms, be ready to discuss how you've used them effectively in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work collaboratively. Think of situations where you've had to liaise with different stakeholders or manage projects, and be prepared to explain your approach and outcomes.
