Learning and Development Consultant

We’re recruiting for a highly credible individual to join our Economic Crime Learning & Development team in Retail to help us through a very busy period! Part of the Colleague Enablement team, within Retail Business Services, you’ll be an inspirational role-model. You’ll work at pace and flexibly to fulfil the onboarding and up-skill training needs of our customer-facing roles across Retail. You’ll be part of a multi-skilled team of Training professionals, and you will be highly skilled to support the full training cycle - Consultancy through to Design, Delivery and Evaluation. You’ll also be instrumental in supporting, developing, and coaching others within L&D, helping them reach their full potential. You’ll be genuinely excited working in a fast-paced environment where change is part of everyday life.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you’ll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be a few times a month in Swindon or London. If your application is successful, your hiring manager will provide further details on how this works.

What you’ll be doing:

• You’ll provide expert consultancy to identify training needs and make credible recommendations.
• Hybrid working is essential as part of this role as you could be delivering virtual classrooms from home or at one of our sites, so you’ll need to be motivated and comfortable in any environment and be a self-starter.
• You’ll be flexing your expert facilitation skills between virtual & face to face training to new and existing colleagues.
• You will create or curate blended learning solutions that enable our colleagues to deliver value to our customers.
• Liaising with Compliance, Policy, Legal, Strategy, Change and 2nd line colleagues to ensure due observance of relevant/appropriate EC regulation and or Policy standards.
• You’ll ensure our learning solutions are best in class and fit for the future, as well as supporting projects and initiatives on behalf of L&D, managing key relationships to deliver within timescales and budget.
• You’ll provide expert support and guidance to colleagues across L&D to aid their development including formal observations on other L&D Consultants, providing individual feedback and coaching.
• You’ll be curious, keeping up to date with L&D developments across the wider industry and look for ways to drive improvements and efficiencies.

About You:

• As a minimum requirement you’ll have proven experience as an Economic Crime Learning & Development Consultant.
• Be an exceptional facilitator, specifically with experience of facilitating both virtual & face to face classrooms.
• Have strong knowledge and awareness of Economic Crime risks.
• Have exceptional organisational skills and be successful in managing projects through the whole project life cycle.
• Be extremely resilient - working well with ambiguity, in a fast-paced environment where change is constant.
• Have experience of successfully managing yourself through change, while supporting others.
• Have strong stakeholder management skills and can quickly build effective relationships with colleagues.

The extras you’ll get:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
• Up to 2 days of paid volunteering a year.
• Life assurance worth 8x your salary.
• A great selection of additional benefits through our salary sacrifice scheme.
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus.
• Access to training to help you develop and progress your career.
• 25 days holiday, pro rata.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next:

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.