Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to sports clubs, solving tech issues and ensuring customer satisfaction.
- Company: Join Jonas Sports, a leading software company revolutionising the sports sector with innovative solutions.
- Benefits: Enjoy flexible working options, a supportive team environment, and opportunities for professional growth.
- Why this job: Be part of an exciting growth phase, making a real impact in the sports industry while developing your skills.
- Qualifications: Strong problem-solving skills, excellent communication, and a basic understanding of Windows 10 required.
- Other info: Full-time role with out-of-hours support on a rotational basis; must be eligible to work in the UK.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about technology, customer success and looking for a career in a fast-paced emerging sector? Jonas Sports is a rapidly expanding software company specialising in providing cutting-edge solutions to over 50 professional sports clubs across the UK. We are dedicated to delivering innovative software solutions tailored to the unique needs of sporting organisations. We do this by providing market-leading, mission-critical software solutions including Epos, eCommerce, and CRM systems.
At this exciting stage of growth, we are seeking to appoint an experienced and enthusiastic Support Technician for a role within our operations department to work as part of a team delivering first-class customer service to our customers in the sports sector.
Working Locations: Home/Office/Customer
Hours: 37.5 per week (full-time) + Out of Hours Emergency Support
Contract: Permanent
Key Responsibilities:
- Logging and progressing 1st/2nd line Support Calls using an established support system.
- Follow up customer care calls.
- Promote the latest products and services to the customer base.
- Set, maintain, and exceed customer service standards.
- Work to an agreed set of KPI and SLA standards to ensure customer satisfaction.
- Progress all outstanding calls and ensure they are resolved within the relevant time scales.
- Provide out of hours emergency support to our customer base on a rotational basis.
- Produce internal and external training documentation for our goods and services.
- Deliver new and existing products and services in a timely and professional manner.
- Implement systems at customer premises and provide training to key stakeholders when required.
- QA new product releases and update the User Documentation.
- Other duties and responsibilities as dictated by your line management.
Requirements:
- Analytically minded and strong at problem-solving.
- Excellent communication skills.
- Excellent phone manner.
- Communication skills to talk to all levels of stakeholders.
- Good organisation and time management skills.
- Prioritisation and calmness under pressure.
- Basic Windows 10 knowledge and experience.
- Full UK clean driving license and use of a personal car.
Preferred Qualifications:
- Experience of working in a customer support role, preferably on an IT Service/help desk.
- Experience of MySQL.
- An IT based qualification.
- Experience of using Microsoft Office applications.
- Experience within a software company and knowledge of the Retail and/or Sports industries.
Support Technician employer: Jonas Software UK
Contact Detail:
Jonas Software UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician
✨Tip Number 1
Familiarise yourself with the latest trends in sports technology and software solutions. Understanding the specific needs of sports clubs can give you an edge during interviews, as you'll be able to speak knowledgeably about how you can contribute to their success.
✨Tip Number 2
Network with professionals in the sports tech industry. Attend relevant events or join online forums where you can connect with current employees at Jonas Sports or similar companies. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your problem-solving skills and prepare for scenario-based questions. As a Support Technician, you'll need to demonstrate your ability to handle customer issues effectively, so think of examples from your past experiences that showcase your analytical mindset.
✨Tip Number 4
Make sure you understand the key performance indicators (KPIs) and service level agreements (SLAs) relevant to customer support roles. Being able to discuss how you would meet or exceed these standards will show your commitment to customer satisfaction.
We think you need these skills to ace Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any technical skills that align with the role of Support Technician. Emphasise your problem-solving abilities and communication skills, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer success. Mention specific experiences where you've provided excellent customer service or resolved technical issues, particularly in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your familiarity with Windows 10, MySQL, and Microsoft Office applications. If you have experience in the sports or retail industries, be sure to mention this as it aligns well with Jonas Sports' focus.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Support Technician.
How to prepare for a job interview at Jonas Software UK
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and customer success during the interview. Share examples of how you've used technology to solve problems or improve customer experiences in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved technical issues. Highlight your analytical mindset and how you approach problem-solving, especially under pressure.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that non-technical stakeholders can understand.
✨Familiarise Yourself with the Company’s Products
Research Jonas Sports and their software solutions before the interview. Understanding their products will not only help you answer questions more effectively but also show your genuine interest in the company.
