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For Companies At a Glance
- Tasks: Enhance customer journeys and drive engagement through strategic initiatives and multi-channel campaigns.
- Company: Join a global leader in premium lifestyle products with a modern, innovative approach.
- Benefits: Enjoy a hybrid work environment, creative collaboration, and opportunities for personal growth.
- Why this job: Make a meaningful impact in customer-centric roles within a renowned brand that values creativity.
- Qualifications: Passion for customer experience, analytical skills, and experience with email/loyalty tools required.
- Other info: Work cross-functionally to influence key touchpoints across ecommerce, retail, and service.
The predicted salary is between 36000 - 60000 £ per year.
A global leader in premium lifestyle products is seeking two passionate professionals to elevate its customer engagement and retention strategy across the UK and European markets. With a strong heritage and a modern, digitally-minded outlook, this brand blends timeless style with innovative thinking - making it the perfect environment for individuals who want to make a meaningful impact in customer-centric roles. You will be joining a collaborative, hybrid team that values creativity, data and continuous improvement.
The CX Manager will be responsible for mapping and improving the customer journey across all channels, leading initiatives that enhance satisfaction, loyalty and seamless brand interactions. Meanwhile, the CRM Manager will focus on lifecycle marketing, owning the strategy and execution of multi-channel campaigns that deepen engagement and drive retention through segmentation, personalisation and performance insight. Both roles offer the opportunity to work cross-functionally and influence key touchpoints across ecommerce, retail and service.
You are passionate about delivering exceptional customer experiences and know how to blend data with empathy. For the CX role, you are strategic, journey-focused and confident leading customer-first initiatives across departments. For the CRM position, you bring a sharp analytical mind, experience with email/loyalty tools and a proven track record in driving performance through smart segmentation and campaign optimisation. For both, you are proactive, collaborative and excited by the opportunity to shape what great looks like in a globally recognised brand.
CX & CRM Manager employer: WeComm
Contact Detail:
WeComm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX & CRM Manager
✨Tip Number 1
Familiarise yourself with the brand's customer engagement strategies. Research their current campaigns and customer feedback to understand what they value in customer experience. This knowledge will help you tailor your approach during interviews.
✨Tip Number 2
Network with professionals in the CX and CRM fields, especially those who have experience in lifestyle brands. Attend industry events or webinars to connect with potential colleagues and gain insights into best practices that you can discuss in your application.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to drive customer engagement in previous roles. Be ready to discuss specific metrics and outcomes that demonstrate your impact on customer satisfaction and retention.
✨Tip Number 4
Prepare to discuss your approach to cross-functional collaboration. Think of examples where you've successfully worked with different teams to enhance customer experiences, as this is crucial for both the CX and CRM roles.
We think you need these skills to ace CX & CRM Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with the brand's heritage and values. Highlight how your personal values align with their mission to enhance customer engagement and retention.
Tailor Your CV: Ensure your CV reflects relevant experience in customer experience (CX) and customer relationship management (CRM). Use specific examples of past roles where you improved customer satisfaction or drove retention through data-driven strategies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer-centric roles. Discuss your strategic approach to enhancing customer journeys and your analytical skills in executing successful marketing campaigns.
Showcase Relevant Skills: In your application, emphasise skills such as data analysis, campaign optimisation, and cross-functional collaboration. Provide concrete examples of how you've used these skills to achieve results in previous positions.
How to prepare for a job interview at WeComm
✨Understand the Brand's Heritage
Before your interview, take some time to research the brand's history and values. Understanding their heritage will help you align your answers with their mission and demonstrate your genuine interest in the company.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've successfully enhanced customer satisfaction or loyalty. Highlight how you used data to inform your decisions and the impact of your initiatives on customer engagement.
✨Be Ready to Discuss Multi-Channel Strategies
Since both roles involve multi-channel campaigns, be prepared to discuss your experience with different marketing channels. Share specific strategies you've implemented and the results achieved, focusing on segmentation and personalisation.
✨Demonstrate Collaboration Skills
Both positions require cross-functional teamwork. Think of instances where you've worked collaboratively with other departments. Emphasise your ability to communicate effectively and drive initiatives that benefit the entire organisation.
