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For Companies At a Glance
- Tasks: Enhance customer journeys and drive engagement through strategic initiatives and multi-channel campaigns.
- Company: Join a global leader in premium lifestyle products with a modern, innovative approach.
- Benefits: Enjoy a hybrid work environment, creative collaboration, and opportunities for continuous improvement.
- Why this job: Make a meaningful impact in customer-centric roles within a renowned brand that values creativity.
- Qualifications: Passion for customer experiences, analytical skills, and experience with email/loyalty tools required.
- Other info: Work cross-functionally to influence key touchpoints across ecommerce, retail, and service.
The predicted salary is between 36000 - 60000 £ per year.
A global leader in premium lifestyle products is seeking two passionate professionals to elevate its customer engagement and retention strategy across the UK and European markets. With a strong heritage and a modern, digitally-minded outlook, this brand blends timeless style with innovative thinking - making it the perfect environment for individuals who want to make a meaningful impact in customer-centric roles. You'll be joining a collaborative, hybrid team that values creativity, data and continuous improvement.
The CX Manager will be responsible for mapping and improving the customer journey across all channels, leading initiatives that enhance satisfaction, loyalty and seamless brand interactions. Meanwhile, the CRM Manager will focus on lifecycle marketing, owning the strategy and execution of multi-channel campaigns that deepen engagement and drive retention through segmentation, personalisation and performance insight. Both roles offer the opportunity to work cross-functionally and influence key touchpoints across ecommerce, retail and service.
You’re passionate about delivering exceptional customer experiences and know how to blend data with empathy. For the CX role, you’re strategic, journey-focused and confident leading customer-first initiatives across departments. For the CRM position, you bring a sharp analytical mind, experience with email/loyalty tools and a proven track record in driving performance through smart segmentation and campaign optimisation. For both, you're proactive, collaborative and excited by the opportunity to shape what great looks like in a globally recognised brand.
CX & CRM Manager employer: WeComm
Contact Detail:
WeComm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX & CRM Manager
✨Tip Number 1
Familiarise yourself with the brand's customer engagement strategies. Research their current campaigns and customer feedback to understand what they value in customer experience. This knowledge will help you tailor your conversations during interviews.
✨Tip Number 2
Network with professionals in the CX and CRM fields, especially those who have experience in lifestyle brands. Attend industry events or join relevant online communities to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer journeys or driven retention in previous roles. Use metrics to demonstrate your impact, as data-driven results are crucial for these positions.
✨Tip Number 4
Showcase your understanding of both CX and CRM by discussing how they interlink. Be ready to explain how a seamless customer journey can enhance loyalty and retention, which is key for the roles you're applying for.
We think you need these skills to ace CX & CRM Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with the brand's heritage and values. Highlight how your personal values align with theirs in your application to demonstrate your passion for their mission.
Tailor Your CV: Ensure your CV reflects relevant experience in customer experience and CRM roles. Use specific examples of past achievements that showcase your ability to enhance customer engagement and retention.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Discuss how you can contribute to improving customer journeys and driving retention through innovative strategies.
Showcase Analytical Skills: In your application, emphasise your analytical skills and experience with data-driven decision-making. Provide examples of how you've used data to inform customer strategies and improve campaign performance.
How to prepare for a job interview at WeComm
✨Understand the Brand's Heritage
Before your interview, take some time to research the brand's history and values. Understanding their heritage will help you align your answers with their mission and demonstrate your passion for their products.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've successfully enhanced customer satisfaction or loyalty. Highlight how you used data to inform your decisions and the impact of your initiatives on customer engagement.
✨Be Ready to Discuss Multi-Channel Strategies
Since both roles involve cross-channel marketing, be prepared to discuss your experience with various platforms. Share specific campaigns you've executed and how you measured their success through segmentation and personalisation.
✨Demonstrate Collaboration Skills
These roles require working closely with different departments. Think of examples where you've collaborated with teams to achieve a common goal. Emphasise your proactive approach and how you fostered teamwork to drive results.
