Guest Services - Front Desk Agent - Fairfield Inn & Suites, Plymouth, MA

Guest Services – Front Desk Agent – Fairfield Inn & Suites, Plymouth, MA

Join our team at the Fairfield Inn & Suites by Marriott in Plymouth, MA, as a Front Desk Agent. We are seeking a charismatic, customer-focused individual with some weekend availability to ensure our guests have an exceptional experience.

Benefits include: DailyPay, hotel room discounts, referral and retention bonuses, paid training, and 401K matching.

Responsibilities:

• Maintain a warm, welcoming, and professional demeanor with all guests
• Check guests in and out, process payments, note and fulfill special requests, and record accurate information
• Answer phones professionally and helpfully
• Post charges and settle guest accounts following procedures
• Address and resolve guest issues to enhance satisfaction
• Be familiar with emergency procedures and hotel policies
• Practice punctuality for scheduled shifts

Requirements:

• Customer service experience
• Hotel experience is a plus but not required
• Reliability

Details:

• Pay: $17 – $19 per hour
• Schedule: Day and evening shifts; must have weekend availability
• Employment type: Part-Time & Full-Time

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