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- Tasks: Assist customers with IT support queries via email, chat, and phone.
- Company: Join iAM Compliant, a leading SaaS safety management tool provider.
- Benefits: Enjoy mentorship, training, and networking opportunities while earning a salary.
- Why this job: Kickstart your IT career with hands-on experience and a clear learning path.
- Qualifications: No extensive experience needed; just a passion for IT and problem-solving.
- Other info: Full-time role with potential for career progression to Level 4 Network Engineer apprenticeship.
The predicted salary is between 18400 - 21000 £ per year.
You don’t need to go to university to kickstart your career! Do you want to learn while you earn and stay up-to-date with the latest technology? Choosing Primary Goal as your training provider means you’ll learn and earn simultaneously, with a focus on CompTIA learning content. Our delivery will prepare you for your Level 3 Information Communications Technician apprenticeship, including exams such as: CompTIA A+ (Exam 1 and 2) and CompTIA Cloud Essentials.
Are you passionate about technology and eager to start your IT career? We are recruiting on behalf of iAM, where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on supporting our apprentices throughout their journey, alongside their employers.
iAM Compliant is seeking an enthusiastic Junior IT Service Desk Apprentice to join their team. This is an exciting opportunity to gain hands-on IT support experience while learning from industry experts. Our team helps customers troubleshoot technical issues, ensuring they maximize our SaaS platform’s potential. As an apprentice, you’ll receive training and mentorship to develop your skills in the tech industry.
MAIN PURPOSE AND SCOPE OF THE JOB
Working with operational teams, the aim is to manage day-to-day customer issues with our SaaS products, providing both proactive and reactive support. The role involves collaborating with HelpDesk resources and offering hands-on technical advice based on your product knowledge and prior experience.
WHAT YOU’LL BE DOING
- Assisting customers via email, chat, and phone with IT support queries.
- Learning to diagnose and resolve technical issues.
- Supporting data uploads and working with Excel spreadsheets.
- Setting up and managing SSO and integrations.
- Updating the knowledge base with common issues.
- Collaborating across departments, including Customer Support and Account Management.
- Suggesting system improvements.
WHAT WE’RE LOOKING FOR
No extensive experience needed—this is a learning opportunity! The ideal candidate will have:
- A strong interest in IT and problem-solving.
- Some familiarity with Microsoft Excel (or willingness to learn).
- Excellent communication skills and a customer-focused attitude.
- A logical troubleshooting approach.
- Teamwork skills and the ability to ask for help when needed.
- Relevant coursework or qualifications in IT, such as BTEC, A-levels, or T-levels, are a bonus.
WHAT YOU’LL GAIN
- Practical experience in IT support within a growing SaaS company.
- Mentorship and training to develop technical and customer service skills.
- Experience with modern IT systems, including CRM and cloud services.
- A clear learning path with opportunities for progression.
TRAINING PROVIDED
- Introductory modules on technical concepts.
- Level 3 Information Communications Technician apprenticeship standard.
- Training across all IT pathways (support, network, digital communications).
- Specialization in evidence portfolios for the Support Technician pathway.
- e-learning materials.
- Bi-weekly virtual classroom sessions.
- Access to virtual labs for technical skills development.
- Monthly coaching visits and competency checks.
- Support desk available 9 am – 5 pm.
- Development of personal and key skills.
- Optional vendor and technical certifications, e.g., CompTIA.
- Networking opportunities with fellow apprentices and access to an online portal with resources and real-time support.
WORKING CONDITIONS
Full-time, Monday to Friday, 37 hours/week, 9 am – 5 pm, at the Chester Office.
SALARY £23,000 – £25,000 DOE
QUALIFICATIONS GCSE English and Maths grade 4 or above, or Functional Skills Level 2.
DURATION 15 months plus 4 months for End Point Assessment.
CAREER PROGRESSION Opportunity to gain RITTech recognition and progression to Level 4 Network Engineer apprenticeship.
IMPORTANT NOTES Applicants must include a CV aligned with this role. International qualifications should be verified through official documentation. No higher or equivalent qualifications should already be held in the same subject.
Junior IT Service Desk Support Representative employer: Primary Goal
Contact Detail:
Primary Goal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Service Desk Support Representative
✨Tip Number 1
Familiarise yourself with the SaaS products offered by iAM Compliant. Understanding their features and common issues will help you provide better support during your interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Practice diagnosing and resolving common IT issues, as this will be a key part of your role and will show your potential employer that you're ready to tackle challenges head-on.
✨Tip Number 3
Highlight any relevant coursework or projects you've completed in IT. Even if you don't have extensive experience, showcasing your knowledge and passion for technology can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your communication skills and customer service approach. Since you'll be assisting customers directly, demonstrating your ability to communicate effectively and maintain a positive attitude is crucial.
We think you need these skills to ace Junior IT Service Desk Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Junior IT Service Desk Support Representative role. Emphasise any coursework or qualifications in IT, as well as your problem-solving abilities and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and eagerness to learn. Mention specific aspects of the role that excite you, such as the opportunity to work with SaaS products and collaborate with various teams.
Highlight Relevant Skills: In your application, clearly outline your familiarity with Microsoft Excel and any other technical skills you possess. If you have experience troubleshooting or providing IT support, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Primary Goal
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest in IT, as this will show the interviewer that you're genuinely excited about starting your career in this field.
✨Prepare for Technical Questions
Since the role involves troubleshooting and technical support, be ready to answer questions related to common IT issues. Brush up on basic concepts related to CompTIA A+ and cloud services, as well as any relevant coursework you've completed.
✨Demonstrate Communication Skills
As you'll be assisting customers via various channels, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms and be prepared to discuss how you would handle customer queries effectively.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, training opportunities, and the team you'll be working with. This shows your interest in the role and helps you determine if it's the right fit for you.
