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- Tasks: Welcome guests and create memorable experiences at a luxury lodge.
- Company: Join The Reserve, a unique luxury lodge within Chester Zoo's stunning grounds.
- Benefits: Enjoy discounts on food, travel, and exclusive zoo access.
- Why this job: Be part of an exciting new resort and connect with nature while making lasting memories.
- Qualifications: Passion for guest service; previous hospitality experience is a plus.
- Other info: Work in a breathtaking environment with rare animals just outside your window.
The predicted salary is between 24000 - 36000 £ per year.
The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience, The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.
Position Overview: A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for Guest Experience Hosts to join the team. The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.
The Role: As a Guest Experience Host, you’ll be one of the first faces our guests meet – offering a personal, knowledgeable and thoughtful welcome. From taking care of guest luggage and valet parking to helping plan a bespoke stay, you’ll play a key part in making each guest’s experience at The Reserve smooth, special, and memorable.
- Greet guests with warmth and enthusiasm, creating a memorable first impression
- Assist with guest arrivals, check-ins, and departures with efficiency and professionalism
- Provide expert knowledge on the resort, Chester Zoo, and local area activities
- Coordinate guest requests, special occasions, and bespoke experiences
- Work closely with the front office, housekeeping, and F&B teams to ensure seamless service
- Handle queries, feedback, and issues in a positive and solution-focused manner
- Assist guests with luggage handling and transportation to their rooms
- Provide valet parking service and ensure safe handling of guest vehicles
What We’re Looking For:
- Passion for delivering outstanding guest service and unique experiences
- Friendly and professional, with excellent interpersonal skills
- Previous experience in a concierge, front office, or guest-facing hospitality role is desirable
- Ability to multitask, remain calm under pressure, and work flexible hours
- Full UK driving licence and confidence in driving a range of vehicles (desirable but not essential)
Troo Benefits:
- Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
- Fantastic Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars.
- Mind-Blowing Employee Discount Rates: Exclusive access to unbeatable travel discounts.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Team Member pass to visit the zoo during your time off.
- An amazing working environment - Where else can you see critically endangered animals from your office window?
The Reserve - Guest Experience Host / Concierge employer: Chester Zoo
Contact Detail:
Chester Zoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Reserve - Guest Experience Host / Concierge
✨Tip Number 1
Familiarise yourself with Chester Zoo and The Reserve's offerings. Knowing the ins and outs of the resort and local attractions will help you stand out during interviews, as you'll be able to demonstrate your passion for providing exceptional guest experiences.
✨Tip Number 2
Practice your interpersonal skills by engaging with people in various settings. Whether it's volunteering or working in customer service, gaining experience in handling diverse guest interactions will prepare you for the dynamic role of a Guest Experience Host.
✨Tip Number 3
Showcase your ability to multitask and remain calm under pressure. Think of examples from past experiences where you've successfully managed multiple responsibilities, as this will highlight your suitability for the fast-paced environment at The Reserve.
✨Tip Number 4
Network with professionals in the hospitality industry. Attend events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to recommendations when applying for the Guest Experience Host position.
We think you need these skills to ace The Reserve - Guest Experience Host / Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Guest Experience Host position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for guest service and your understanding of The Reserve's unique offerings. Mention specific experiences that demonstrate your ability to create memorable guest experiences.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Include specific examples of how you have successfully handled guest requests or resolved issues to showcase your problem-solving skills.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a guest-facing role.
How to prepare for a job interview at Chester Zoo
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for delivering outstanding guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests had a memorable stay.
✨Know the Resort Inside Out
Familiarise yourself with The Reserve and Chester Zoo before the interview. Being able to discuss the amenities, local activities, and unique features will demonstrate your genuine interest and preparedness.
✨Demonstrate Your Interpersonal Skills
As a Guest Experience Host, you'll need excellent interpersonal skills. Be ready to showcase your ability to connect with people, handle queries, and resolve issues positively during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific guest situations. Think of examples where you successfully managed challenges in a hospitality setting, highlighting your problem-solving skills and calmness under pressure.
