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- Tasks: Develop and deliver engaging technical training programs for our teams.
- Company: Join Foodhub, a thriving tech business revolutionising the restaurant industry with innovative solutions.
- Benefits: Enjoy 33 days holiday, flexible bank holidays, wellness schemes, and gym membership contributions.
- Why this job: Be part of a hyper-growth company making a real impact in the food ordering space.
- Qualifications: Proven experience as a Technical Trainer with strong communication and interpersonal skills required.
- Other info: Opportunity to work in a dynamic environment with occasional travel for training sessions.
The predicted salary is between 36000 - 60000 £ per year.
Stoke-on-Trent, United Kingdom | Posted on 27/07/2024
Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our Online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favourite dishes at the click of a button. With a 0% commission model and using the latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldn’t be in better hands. We are in hyper-growth mode right now and working very hard to support restaurant partners who need orders without giving away all their profits. Our products speak for themselves and with 20,000 restaurant partners across three continents already, our aim is to double that to 40,000.
Job Description
- Develop and deliver technical training programs for internal teams to attain First contact resolution on calls.
- Create training materials, including manuals, presentations, and online resources, to support training programs.
- Customize training content to meet the specific needs and requirements of different audiences.
- Conduct training sessions in-person and virtually, ensuring engagement and interaction with participants.
- Assess training effectiveness and continuously improve training programs based on feedback and performance evaluations.
- Collaborate with internal teams to identify training needs and develop training strategies to address them.
- Stay updated on industry trends and advancements in technology to incorporate relevant information into training programs.
- Provide technical support and guidance to trainees during and after training sessions.
- Maintain accurate records of training activities, attendance, and participant feedback.
Requirements
- Proven experience working as a Technical Trainer or similar role, preferably in the software industry.
- In-depth knowledge of SaaS technology and software development processes.
- Excellent communication and presentation skills, with the ability to explain technical concepts in a clear and understandable manner.
- Strong interpersonal skills and the ability to build positive relationships with trainees and stakeholders.
- Experience developing training materials and resources, including manuals, presentations, and online modules.
- Proficiency in using training tools and platforms, such as learning management systems (LMS) and virtual training software.
- Ability to work independently and as part of a team in a fast-paced and dynamic environment.
- Willingness to travel occasionally for training sessions as required.
Benefits include:
- 33 days holidays (inclusive of Bank Holidays).
- 5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
- Holiday exchange - Buy up to 5 days holiday per year.
- Employee Assistance Programme.
- Wellness Scheme.
- Discounted Cancer Screening.
- Discount Hub.
- Cycle to Work Scheme.
- Gym Membership - Contribution of up to £30 per month.
- Will Writing Service.
- Mobile or Tech Salary Sacrifice Scheme.
- Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
Senior Trainer employer: FOODHUB
Contact Detail:
FOODHUB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Trainer
✨Tip Number 1
Familiarise yourself with the latest trends in SaaS technology and software development processes. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with current or former employees of Foodhub on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and training needs, which you can leverage during your discussions.
✨Tip Number 3
Prepare to showcase your training materials and methodologies in a practical way. Consider creating a mini-training session or presentation that highlights your ability to engage and educate diverse audiences effectively.
✨Tip Number 4
Be ready to discuss how you assess training effectiveness and implement feedback. Having specific examples of how you've improved training programs in the past will set you apart from other candidates.
We think you need these skills to ace Senior Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Technical Trainer, especially in the software industry. Emphasise your skills in developing training materials and your knowledge of SaaS technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and your ability to engage with different audiences. Mention specific examples of how you've customised training content in the past.
Showcase Communication Skills: In your application, demonstrate your excellent communication and presentation skills. You might include a brief example of a successful training session you conducted, highlighting participant engagement.
Highlight Continuous Improvement: Discuss how you assess training effectiveness and implement feedback to improve programmes. This shows your commitment to quality and adaptability, which are key for the role.
How to prepare for a job interview at FOODHUB
✨Showcase Your Training Experience
Be prepared to discuss your previous experience as a Technical Trainer. Highlight specific training programmes you've developed and delivered, focusing on how you tailored content for different audiences.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. You might even want to prepare a short presentation to showcase your ability to engage an audience.
✨Familiarise Yourself with SaaS Technology
Brush up on your knowledge of SaaS technology and software development processes. Being able to discuss industry trends and advancements will show that you're proactive and knowledgeable about the field.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could include inquiries about their current training strategies or how they measure training effectiveness, demonstrating your genuine interest in the role.
