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- Tasks: Welcome clients, manage queues, and assist with appointments in a luxury retail environment.
- Company: Join the prestigious Hermès team, known for its exceptional craftsmanship and customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and employee perks.
- Why this job: Be part of a renowned brand, enhance your communication skills, and create memorable client experiences.
- Qualifications: No prior experience required; just bring your enthusiasm and a passion for customer service.
- Other info: This role offers a unique chance to work in a luxury setting and develop valuable skills.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Front of House Host role at Hermès. Starting as a Door Team Member, our Maison Host will be responsible for:
- Client Reception: Warmly welcoming clients and directing them to the store host, explaining the virtual queue system.
- Providing Information: Informing clients on store policies, e.g., coffee cups are not allowed inside and can be held at the entrance.
- Queue Management and Appointment Handling: Respectfully managing the flow of clients with appointments and ensuring professional conduct.
- Registration Responsibilities: Greeting clients, identifying their needs, and adding them to the appropriate queue.
- Appointment Notification: Informing Sales Associates (SA) of their appointments and guiding clients who wish to visit multiple departments.
- Full Capacity Management: Informing clients if queues are full and advising them to check back later.
- Assisting Clients: Providing additional support as required.
- First Floor Client Management: Warmly welcoming clients and encouraging them to stay in their requested department, offering refreshments.
- Manage Queue Transfers: Handling registration exceptions and team coordination to assist our Sales & Service team in locating clients for appointments.
- Queue Maintenance: Ensuring smooth operations using Quedini.
- Feedback and Best Practices: Providing feedback and sharing best practices with the wider team.
- Management Support: Informing management if further support may be required with clients.
- Upholding Standards: Maintaining excellent standards through strong communication and knowledge of all Métiers.
Front of House Host employer: Hermès
Contact Detail:
Hermès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Host
✨Tip Number 1
Familiarise yourself with Hermès' brand values and customer service standards. Understanding their commitment to luxury and client experience will help you align your approach during the interview.
✨Tip Number 2
Practice your communication skills, especially in a welcoming and professional manner. Role-play scenarios where you greet clients and manage queues to demonstrate your ability to handle various situations smoothly.
✨Tip Number 3
Research the virtual queue system mentioned in the job description. Being knowledgeable about how it works will show your initiative and readiness to assist clients effectively from day one.
✨Tip Number 4
Network with current or former employees of Hermès if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Front of House Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Front of House Host at Hermès. Highlight key skills such as client reception, queue management, and communication in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service or hospitality. Emphasise any previous roles where you managed client interactions or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific experiences that demonstrate your ability to manage queues and provide excellent client service.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Front of House Host position.
How to prepare for a job interview at Hermès
✨Show Your Warmth
As a Front of House Host, your ability to warmly welcome clients is crucial. Practice a friendly greeting and maintain a positive attitude throughout the interview. This will demonstrate your suitability for the role.
✨Understand Queue Management
Familiarise yourself with queue management systems like Quedini. Be prepared to discuss how you would handle busy periods and manage client expectations, as this is a key part of the job.
✨Demonstrate Communication Skills
Effective communication is essential in this role. Prepare examples of how you've successfully communicated with clients or team members in the past, especially in challenging situations.
✨Know the Brand
Research Hermès and understand their values and policies. Being knowledgeable about the brand will show your genuine interest in the position and help you answer questions more effectively.
