Booking and Learner Engagement Officer

Booking Officer – Learner Engagement Team

Department: Recruitment

Reporting to: Head of Recruitment

Main Purpose of Role: Focused on candidate recruitment for jobs, via learning pathways. The ideal candidate will have a good working knowledge of unemployed provision and employer/learner engagement experience. Skills programme delivery knowledge would be advantageous.

Key Responsibilities:

• Confident in the use of telephone, and interaction with the general public
• Responsibility for the engagement of learners, selling the benefits of current remote classroom based / Skills programmes to support job outcome.
• To promote the Skills programmes to learners through promotions, social media job boards.
• Ensure a minimum cohort of 12-15 learners per course, by driving referrals.
• Responsible for calling learners to book them slots on dates of sessions after qualifying right for the programmes and the job roles associated by employer.
• Responsibility for managing and coordination of course training plan.
• Work with the Branch Manager to promote the Skills programmes to local employers/partners.
• Build and maintain good working relationships with referral partner key contacts and where required to confirm enrolment and induction time date and venue.
• Ensuring that there are the required numbers by courses per employer needs in the right areas in with the local business plan.
• Contact learners on Skills programmes on a weekly basis to ensure that they are okay and have mid-point interview scheduled with learners.
• Working with employers/Tutors to ensure candidates progress into outcomes Ensure timely MI is passed to Branch Manager as required.
• Completion of all stipulated enrolment and course completion documentation meets.
• Keep accurate register logs of all attendance.
• Undertake eligibility checks.
• Provide learners with initial advice and guidance about the course content, and enrolment and confirm course start and end dates.
• Be the point of contact for learners giving support.
• Keep accurate records of attendance / absence forms to admin support staff.
• Liaison with relevant Manager / Staff member any issues / queries or opportunities which may arise from the enrolment to induction process.
• Promoting the inclusion and acceptance of all learners, celebrating diversity and equality.
• Ensuring the implementation of equal opportunities.

Skills:

• Ability to plan and prioritise own workload.
• Ability to work in a team and with a wider audience.
• Respect for and understanding of the Safeguarding, Equality and Diversity, Health and Safety and Data Protection of our learners.
• Ability to motivate learners and help raise their self-esteem.

Hours: 9 a.m. – 5 p.m. Monday – Friday

Location: Hartlepool Head Office, remotely and other locations