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- Tasks: Join our emergency team to handle urgent calls and support customers 24/7.
- Company: Flogas is a leading LPG supplier, committed to renewable energy by 2040.
- Benefits: Enjoy 25 days holiday, health cash plans, gym discounts, and more!
- Why this job: Be part of a dynamic team making a real impact on energy sustainability.
- Qualifications: Strong communication skills and basic Microsoft Office knowledge required.
- Other info: We value diversity and welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Join us at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team. Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers.
How you’ll power our business as an Emergency Team Member
Reporting to the Emergency Team Supervisor, the Emergency Team Member will work alongside the existing emergency team members to ensure that calls made to the emergency line are answered in a timely manner and dealt with in line with company procedures. Our emergency team operates 24 hours a day, 365 days a year.
Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.
What We’ll Need From You
- Competent telephone skills
- Ability to log details of all calls accurately.
- Close attention to detail with ability to accurately record information under pressure
- Have a basic understanding of Microsoft Office packages
- Excellent listening skills with ability to think on the job with strong communication skills
- Experience in the dispatch of engineers
What You’ll Get From Us
- 25 days holiday plus statutory, and opportunity to buy 5 additional days
- Pension with 5% contribution from us
- Life assurance up to 4 times salary.
- Opt-in Health Cash plan worth up to £900 per year
- Discounted gym membership
- Fully funded eye test and contribution towards glasses
- Annual flu vaccination
- Discounts at 900 retailers
- Enhanced maternity/paternity benefits
- Training opportunities
- Employee Assistance Programme with 24/7 helpline
- 1 volunteering day off every year
- Monthly employee recognition awards
Doing right by everyone
People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.
Emergency Team Member employer: Countrywide LPG Limited
Contact Detail:
Countrywide LPG Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Team Member
✨Tip Number 1
Familiarise yourself with the emergency procedures and protocols specific to Flogas. Understanding how the emergency team operates will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone skills by simulating emergency call scenarios with friends or family. This will help you become more comfortable and confident in handling calls under pressure, which is crucial for the Emergency Team Member position.
✨Tip Number 3
Research the latest developments in renewable energy and how Flogas is transitioning towards it. Being knowledgeable about the company's goals can set you apart and show that you're aligned with their vision for the future.
✨Tip Number 4
Network with current or former employees of Flogas on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Emergency Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Emergency Team Member. Familiarise yourself with the job description and think about how your skills align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your telephone skills, attention to detail, and any experience in dispatching engineers.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you want to work for Flogas and how you can contribute to their mission. Mention your ability to work under pressure and your communication skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Countrywide LPG Limited
✨Showcase Your Communication Skills
As an Emergency Team Member, you'll need excellent communication skills. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you effectively communicated under pressure.
✨Familiarise Yourself with Company Values
Research Flogas and understand their commitment to renewable energy and customer service. Be prepared to discuss how your values align with theirs and how you can contribute to their mission of doing energy right.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in emergency situations. Think of scenarios where you had to think on your feet and how you handled them. This will show your potential employer that you can perform well under pressure.
✨Highlight Your Technical Proficiency
Since the role requires a basic understanding of Microsoft Office and logging details accurately, be ready to discuss your experience with these tools. Mention any relevant software or systems you've used in previous roles to demonstrate your technical skills.
