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For Companies At a Glance
- Tasks: Help customers with travel info and ticket sales in our vibrant city centre hubs.
- Company: Join a leading transport company dedicated to enhancing travel experiences in Edinburgh.
- Benefits: Enjoy free travel on buses and trams, discounts, and a supportive work environment.
- Why this job: Be part of a friendly team, make connections, and help others explore the city.
- Qualifications: Customer-focused, tech-savvy, and a great communicator; cash handling experience preferred.
- Other info: Uniform provided; flexible working locations may be required.
We are looking for Travel Advisors, based in our city centre Travel Hubs, to deliver a first-class end to end customer experience whilst maintaining the highest levels of customer satisfaction. You will maximise each interaction with customers by combining excellent sales service and product knowledge with onward travel information on a range of products including the Lothian tourism portfolio and wider city connections.
Main Duties and Responsibilities:
- As an ambassador you will optimise each customer interaction and foster brand loyalty.
- When working within the Travel Hubs - Shandwick and Waverley, you will be proactive in welcoming customers and dealing with their needs in a professional manner.
- You will be responsible for providing our customers with clear and correct product information and service so that they have an excellent customer experience.
- You will advise the best option of ticket(s) available to our customers - individual and/or groups.
- You will be expected to maintain a high level of knowledge of the whole Lothian network and proactively make recommendations to customers to suit their travel needs.
- When working at till points, you will be responsible for your cash float, ensuring all cash/cheque and credit transactions are processed correctly, comparing all takings with your sales, completing the appropriate paperwork and ensuring safe deposit of all monies. You will also be responsible for any discrepancies which arise.
- You will also assist customers at key city centre locations with ticket and route information.
- Assist with lost property enquiries and facilitate the return of claimed items.
- Deal with customer comments as necessary, using the online process to submit to Customer Support team.
- You will be required to maintain the Information areas, e.g. refill leaflets as required, ensuring the area is clean, clear and presentable at all times.
- Build and maintain good working relationships with your colleagues.
- Be punctual, to be ready to start on time in your allocated location.
- Uniform requirements to be met at all times, including visibility of your name badge.
- You may need to carry out your role from a different location as required.
Essential skills and tools:
- Understands, anticipates and delivers the customer needs and expectations.
- Able to communicate effectively - active listening to ensure understanding of requirements.
- Helpful and friendly to ensure you create an excellent customer experience.
- Be technology proficient to support customer needs - eg use iPads, Mtickets, Contactless Payments.
- Has great attention to detail, accuracy when dealing with money and follows due process.
- Ability to assess risks, prioritise actions and solve problems logically and safely.
- Displays high standard of personal appearance, tidiness and timekeeping.
- Be an excellent team player.
- Cash handling experience.
Desirable:
- Previous experience of the bus or transport industry.
- Can speak a second language.
What we will offer you:
- Hourly rate of £12.60.
- 37.5 hours per week.
- Staff Ridacard - travel free all year on our buses and Edinburgh Trams.
- Full uniform is provided.
- Employee Assistance Programme.
- Employee benefits, discounts and rewards.
- Good work/life balance.
If this sounds like the kind of place you belong, reach out to us now. Send a covering letter and CV to apply no later than Friday 20th June 2025.
Travel Advisor employer: Lothian Buses
Contact Detail:
Lothian Buses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Advisor
✨Tip Number 1
Familiarise yourself with the Lothian tourism portfolio and the wider city connections. Knowing the ins and outs of the products you'll be selling will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you refine your communication and active listening abilities, which are crucial for a Travel Advisor role.
✨Tip Number 3
Brush up on your cash handling skills if you haven't done so recently. Being able to demonstrate accuracy and attention to detail when dealing with transactions will set you apart from other candidates.
✨Tip Number 4
If you speak a second language, make sure to highlight this in conversations or interviews. It can be a significant advantage in a customer-facing role, especially in a diverse city like Edinburgh.
We think you need these skills to ace Travel Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you interacted with customers, especially in a travel or transport context.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and customer service. Mention specific skills that align with the job description, such as communication, problem-solving, and cash handling experience.
Showcase Product Knowledge: Demonstrate your understanding of the Lothian tourism portfolio and city connections in your application. This shows that you are proactive and have done your research, which is crucial for a Travel Advisor role.
Highlight Teamwork Skills: Since being an excellent team player is essential for this position, include examples from your past experiences where you successfully collaborated with colleagues to enhance customer satisfaction.
How to prepare for a job interview at Lothian Buses
✨Know the Lothian Network
Familiarise yourself with the Lothian tourism portfolio and the wider city connections. Being able to discuss specific routes, ticket options, and local attractions will show your commitment and knowledge during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to listen actively, anticipate customer needs, and resolve issues effectively, as these are crucial for a Travel Advisor role.
✨Showcase Teamwork
Be ready to discuss your experience working in teams. Emphasise your ability to build good working relationships with colleagues, as collaboration is key in a busy travel hub environment.
✨Dress the Part
Make sure to present yourself well during the interview. A professional appearance reflects your understanding of the uniform requirements and the importance of personal presentation in the role.
