Support Technician

Social network you want to login/join with:

Are you passionate about technology, customer success and looking for a career in a fast-paced emerging sector?

Jonas Sports is a rapidly expanding software company specialising in providing cutting-edge solutions to over 50 professional sports clubs across the UK. We are dedicated to delivering innovative software solutions tailored to the unique needs of sporting organisations. We do this by providing market-leading, mission-critical software solutions including Epos, eCommerce, and CRM systems. At this exciting stage of growth, we are seeking to appoint an experienced and enthusiastic Support Technician for a role within our operations department to work as part of a team delivering first-class customer service to our clients in the sports sector.

Working Locations: Home/Office/Customer *Note: Only candidates who are eligible to live and work in the UK need apply*

Hours: 37.5 per week (full-time) + Out of Hours Emergency Support.

Contract: Permanent

Key Responsibilities:

The role is varied but will include:

• Logging and progressing 1st/2nd line Support Calls using an established support system.
• Following up on customer care calls.
• Promoting the latest products and services to customers.
• Maintaining and exceeding customer service standards.
• Working to KPI and SLA standards to ensure customer satisfaction.
• Resolving outstanding calls within relevant timeframes.
• Providing out of hours emergency support on a rotational basis.
• Producing training documentation for our products and services.
• Delivering products and services professionally and timely.
• Implementing systems at customer sites and providing stakeholder training.
• QA of new product releases and updating user documentation.
• Performing other duties as assigned by line management.

Requirements:

• Strong problem-solving and analytical skills.
• Excellent communication and phone manner.
• Ability to communicate effectively with all stakeholder levels.
• Good organizational and time management skills.
• Ability to prioritize and stay calm under pressure.
• Basic knowledge and experience with Windows 10.
• Full UK driving license and use of a personal car.

Preferred Qualifications:

• Experience in customer support, preferably on an IT help desk.
• Experience with MySQL.
• IT qualification.
• Proficiency with Microsoft Office applications.
• Experience in a software company, with knowledge of Retail and/or Sports industries.

Business Unit: Jonas Sports Ltd.

Scheduled Weekly Hours: 37.5

Number of Openings: 1

Worker Type: Regular

More About Jonas Software:

Jonas Software provides enterprise management solutions across various industries, with over 65 brands and a presence in multiple countries. Our vision is to be a global leader and trusted provider of \’Software for Life\’. We serve over 60,000 customers worldwide and employ over 2,000 professionals.

#J-18808-Ljbffr