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- Tasks: Join our team as a Support Technician, delivering top-notch customer service in the sports sector.
- Company: Jonas Sports is a fast-growing software company serving over 50 professional sports clubs in the UK.
- Benefits: Enjoy flexible working options, a permanent contract, and opportunities for career growth.
- Why this job: Be part of an innovative company making a real impact in the sports industry while developing your tech skills.
- Qualifications: Strong problem-solving skills, excellent communication, and basic IT knowledge are essential.
- Other info: This role includes out-of-hours emergency support on a rotational basis.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about technology, customer success and looking for a career in a fast-paced emerging sector? Jonas Sports is a rapidly expanding software company specialising in providing cutting-edge solutions to over 50 professional sports clubs across the UK. We are dedicated to delivering innovative software solutions tailored to the unique needs of sporting organisations. We do this by providing market-leading, mission-critical software solutions including Epos, eCommerce, and CRM systems. At this exciting stage of growth, we are seeking to appoint an experienced and enthusiastic Support Technician for a role within our operations department to work as part of a team delivering first-class customer service to our clients in the sports sector.
Working Locations: Home/Office/Customer
Hours: 37.5 per week (full-time) + Out of Hours Emergency Support.
Contract: Permanent
Key Responsibilities:
- Logging and progressing 1st/2nd line Support Calls using an established support system.
- Following up on customer care calls.
- Promoting the latest products and services to customers.
- Maintaining and exceeding customer service standards.
- Working to KPI and SLA standards to ensure customer satisfaction.
- Resolving outstanding calls within relevant timeframes.
- Providing out of hours emergency support on a rotational basis.
- Producing training documentation for our products and services.
- Delivering products and services professionally and timely.
- Implementing systems at customer sites and providing stakeholder training.
- QA of new product releases and updating user documentation.
- Performing other duties as assigned by line management.
Requirements:
- Strong problem-solving and analytical skills.
- Excellent communication and phone manner.
- Ability to communicate effectively with all stakeholder levels.
- Good organizational and time management skills.
- Ability to prioritize and stay calm under pressure.
- Basic knowledge and experience with Windows 10.
- Full UK driving license and use of a personal car.
Preferred Qualifications:
- Experience in customer support, preferably on an IT help desk.
- Experience with MySQL.
- IT qualification.
- Proficiency with Microsoft Office applications.
- Experience in a software company, with knowledge of Retail and/or Sports industries.
Support Technician employer: Jonas Software UK
Contact Detail:
Jonas Software UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician
✨Tip Number 1
Familiarise yourself with the latest trends in customer support technology, especially in the sports sector. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the sports software industry through platforms like LinkedIn. Engaging with current employees at Jonas Sports can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer support issues in the past. Highlighting your problem-solving skills and ability to stay calm under pressure will resonate well with the hiring team.
✨Tip Number 4
Research Jonas Sports and their products thoroughly. Understanding their software solutions and how they cater to professional sports clubs will allow you to tailor your conversations and show genuine interest in the role.
We think you need these skills to ace Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any technical skills that align with the requirements of the Support Technician role. Emphasise your problem-solving abilities and any experience you have with software solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer success. Mention specific examples of how you've provided excellent customer service in previous roles, and express your enthusiasm for working in the sports sector.
Highlight Relevant Skills: In your application, clearly outline your communication skills, organisational abilities, and experience with Windows 10 or MySQL. These are key attributes for the Support Technician position, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Jonas Software UK
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and customer success during the interview. Share examples of how you've used technology to solve problems or improve customer experiences in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved technical issues or provided support. Highlight your analytical skills and how you approach troubleshooting, as this is crucial for a Support Technician role.
✨Communicate Effectively
Since excellent communication is key in this role, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in simple terms, as you'll need to communicate with various stakeholders.
✨Familiarise Yourself with Their Products
Research Jonas Sports and their software solutions before the interview. Understanding their products will not only show your interest but also allow you to ask informed questions, demonstrating your proactive approach.
