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- Tasks: Join us as a Master Technician, diagnosing and repairing automotive systems with precision.
- Company: VIP is dedicated to providing exceptional automotive service and earning lifelong customers.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive team environment.
- Why this job: Be part of a culture that values safety, teamwork, and customer satisfaction while developing your skills.
- Qualifications: One year of automotive experience and relevant certifications are preferred.
- Other info: Work in a dynamic environment with opportunities for growth and advancement.
The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
DUTIES & RESPONSIBILITIES:
- Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
- Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications:
- A2 – Automatic Transmission/Transaxle
- A3 – Manual Drive Train & Axles
- A5 – Brakes
- A6 – Electrical/Electronic Systems
- A7 – Heating & Air Conditioning
- A8 – Engine Performance
- Take and pass all required and assigned LMS training
- Complete all required safe equipment operation training
- Become a Licensed State Vehicle Inspector (state-specific requirement)
- Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified
- Become ASE certified based on position:
- Technician: G1, A4 and A5
- ASE Technician: Four of the A-Series ASE certifications
- Master Technician: All eight A-Series A1 thru A8
PERFORMANCE MEASUREMENT:
- Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours.
- Minimal come backs, ensuring work is completed properly the first time.
STANDARD MANAGEMENT WORK WEEK:
- SCHEDULE: The standard expectation is 5-day work and 40 hours per week.
- ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.
REQUIRED QUALIFICATIONS:
- Knowledge, Skills, and Abilities:
- Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations.
- Effectively explain vehicle information to customers, present and respond to questions from coworkers.
- Diagnose and recommend solutions to basic automotive problems.
- Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form.
- Ability to successfully perform required types of automotive services listed above.
- One year of related experience in automotive service field.
- Completion of two-year college or technical school program recommended.
- Or an equivalent combination of education and experience.
- Current, valid driver’s license issued in state of residence.
- ASE Certification G1 – Maintenance and light repair recommended.
- ASE Certification A4 – Suspension & Steering.
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands:
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Locations
Master Technician - Derry NH employer: VIP Tires & Service
Contact Detail:
VIP Tires & Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Master Technician - Derry NH
✨Tip Number 1
Familiarise yourself with the specific automotive systems mentioned in the job description, such as brakes and electrical systems. This knowledge will help you demonstrate your expertise during any interviews or discussions.
✨Tip Number 2
Showcase your commitment to safety and quality service by preparing examples of how you've adhered to safety protocols in previous roles. This aligns perfectly with the company's emphasis on workplace safety.
✨Tip Number 3
Engage with current employees or alumni from your network who work at VIP. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be ready to discuss your experience with customer engagement processes. Highlight any past experiences where you effectively communicated with customers about their vehicle's condition, as this is a key part of the role.
We think you need these skills to ace Master Technician - Derry NH
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that align with the Master Technician role. Emphasise your automotive certifications, technical skills, and any previous experience in a similar position.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for automotive service and your understanding of the company's mission. Mention specific experiences that demonstrate your ability to provide quality service and work safely.
Highlight Relevant Certifications: Clearly list any ASE certifications or other relevant qualifications you possess. This is crucial for a technical role like this, as it shows your commitment to professional development and expertise in automotive systems.
Showcase Teamwork and Communication Skills: In your application, provide examples of how you've effectively communicated and collaborated with team members in past roles. This is important for ensuring good communication and teamwork in serving customers.
How to prepare for a job interview at VIP Tires & Service
✨Know Your Technical Stuff
Make sure you brush up on your automotive knowledge, especially the ASE certifications relevant to the position. Be prepared to discuss your experience with diagnosing and repairing various automotive systems, as this will show your expertise and confidence.
✨Emphasise Safety Practices
Since safety is a top priority for the company, be ready to talk about your previous experiences with workplace safety. Share specific examples of how you've adhered to safety protocols and how you ensure a safe working environment.
✨Demonstrate Teamwork Skills
The role requires effective communication and teamwork. Prepare to discuss instances where you've successfully collaborated with colleagues or contributed to a team project. Highlight your ability to support and train others, as this aligns with the company's culture.
✨Show Enthusiasm for Customer Service
Since the company values customer experience, express your commitment to providing excellent service. Share examples of how you've engaged with customers in the past and how you would educate them about their vehicle's condition, aligning with the 5-for-5 Customer Engagement Process.
