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For Companies At a Glance
- Tasks: Engage with customers, resolve issues, and manage inquiries across various channels.
- Company: Join a vibrant sports and events startup in Central London, connecting fans to VIP experiences.
- Benefits: Enjoy a competitive salary, bonuses, share options, and access to exclusive live events.
- Why this job: Be part of a passionate team in a fun environment, making memorable customer interactions.
- Qualifications: 2+ years in customer service, preferably in ticketing; fluency in French, Spanish, German, or Italian is a plus.
- Other info: Opportunities for professional development and a monthly incentive programme.
The predicted salary is between 24000 - 36000 £ per year.
This role requires fluency in either French, Spanish, German or Italian.
Do you want to work for an exciting Sports and Events start up in Central London?
We are dedicated to helping fans get VIP access to the best sports, music and cultural events. We’re proud to be the premium ticketing marketplace working with some of the biggest and most prestigious clubs and venues.
We are seeking a dedicated and customer-centric Customer Experience Executive to join our team. In this role, you will be at the forefront of our customer interactions, passionately delivering the highest levels of customer service across all channels. Your expertise in ticketing and your box office background will equip you to confidently resolve issues over the phone and effectively manage client concerns through our CRM systems, ensuring every customer interaction is positive and memorable.
Responsibilities
- Customer Interaction: Love working with customers on a daily basis, addressing their inquiries, concerns, and feedback with enthusiasm and a commitment to exceptional service.
- Phone-based Issue Resolution: Confidently engage with B2C customers over the phone to troubleshoot issues, resolve concerns, and provide timely solutions that meet customer needs.
- Effective CRM Utilization: Leverage CRM systems to accurately log client issues, maintain comprehensive records, and track each case through to resolution.
- Box Office Expertise: Utilize your background in box office operations to navigate customer inquiries related to ticketing, events, and premium experiences.
- Channel-agnostic Customer Service: Deliver consistent and outstanding customer experiences across multiple communication channels, including phone, email, and live chat.
- Passion for Ticketing: Bring your love for the world of ticketing to your interactions, fostering a deep understanding of our offerings and conveying that enthusiasm to customers.
- Issue Management: Take ownership of customer issues, ensuring prompt and effective resolution while maintaining a positive customer relationship.
- Collaboration: Work collaboratively with cross-functional teams to communicate customer feedback and advocate for continuous improvement in our products and services.
Skills & Experience
- Background in box office operations, with a genuine passion for the ticketing industry.
- Exceptional interpersonal skills, able to connect authentically with customers and deliver exceptional service experiences.
- Strong problem-solving aptitude, capable of swiftly identifying solutions to address customer concerns.
- Comfortable and confident in resolving issues over the phone with B2C customers.
- Proficiency in using CRM systems to log, track, and manage customer inquiries and issues.
- Outstanding verbal and written communication skills, adapting your tone to various communication channels.
- Empathy and active listening skills to understand customer needs and provide personalized solutions.
- Ability to maintain composure and professionalism in high-pressure situations.
- Enthusiastic and proactive approach to problem-solving, striving to exceed customer expectations.
- 2+ years of experience in customer service, with a focus on ticketing and events preferred.
What we offer
- Becoming part of a passionate and fast-growing company.
- Fun and dynamic working environment.
- Access to VIP experiences at live events.
- Salary up to £30k + quarterly bonus + share options + benefits.
- Monthly incentive programme.
- Development programme.
- Pension and cycle to work scheme.
Customer Service Executive employer: Inspiring Search
Contact Detail:
Inspiring Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Make sure to showcase your language skills during the interview. Since fluency in French, Spanish, German, or Italian is essential, be prepared to demonstrate your proficiency in these languages, especially in customer service scenarios.
✨Tip Number 2
Familiarise yourself with the ticketing industry and current trends in sports and events. Being knowledgeable about popular events and venues will help you engage with customers more effectively and show your passion for the role.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your problem-solving skills and ability to maintain a positive relationship with customers, as this will be crucial in your role.
✨Tip Number 4
Demonstrate your enthusiasm for the company and its mission during the interview. Show that you are genuinely excited about providing exceptional customer experiences and being part of a dynamic team in the sports and events sector.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in ticketing and events. Emphasise any box office operations experience and your language skills, as fluency in French, Spanish, German, or Italian is essential.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the ticketing industry. Mention specific examples of how you've resolved customer issues in the past and how you can contribute to creating memorable experiences for customers.
Showcase Communication Skills: In your application, demonstrate your outstanding verbal and written communication skills. Use clear and concise language, and adapt your tone to reflect the enthusiastic and customer-centric approach the company values.
Highlight Problem-Solving Abilities: Provide examples in your application that illustrate your strong problem-solving aptitude. Describe situations where you successfully identified solutions to customer concerns, showcasing your ability to maintain composure under pressure.
How to prepare for a job interview at Inspiring Search
✨Show Your Passion for Ticketing
Make sure to express your enthusiasm for the ticketing industry during the interview. Share any personal experiences you've had with events or ticketing, as this will demonstrate your genuine interest and help you connect with the interviewers.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to empathise with customers and provide tailored solutions, as this is crucial for a Customer Service Executive role.
✨Familiarise Yourself with CRM Systems
Since effective CRM utilisation is key in this role, be ready to discuss your experience with CRM systems. If you have specific examples of how you've used these tools to manage customer inquiries, share them to showcase your competence.
✨Practice Phone-Based Interactions
As the role involves engaging with customers over the phone, practice your phone communication skills. Conduct mock interviews or role-plays to build confidence in troubleshooting and resolving issues verbally.
