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- Tasks: Lead client relationships and deliver impactful marketing campaigns.
- Company: Join a global MarTech company using AI and data to enhance brand connections.
- Benefits: Enjoy hybrid working options and a dynamic team environment.
- Why this job: Be part of a cutting-edge team transforming customer data into marketing success.
- Qualifications: 5+ years in digital marketing, with expertise in ESPs and CDPs required.
- Other info: This role is based in London and offers immediate opportunities.
The predicted salary is between 43200 - 72000 £ per year.
We’re Hiring: A Senior Customer Success Manager for a global marketing technology company combining AI, data, and omnichannel platforms to help brands grow smarter and connect with customers more effectively.
This is a brilliant role for someone who’s worked closely with email service providers (ESPs) and customer data platforms (CDPs)—someone who knows how to turn customer data into meaningful marketing outcomes.
You’ll need:
- 5+ years in a senior digital marketing or CRM position
- Proven experience using ESPs and CDPs in a retail or ecommerce setting
- A track record of managing large client accounts and growing revenue
- A clear understanding of omnichannel marketing strategy
- Confident communication skills with senior-level stakeholders
- Comfortable leading delivery across cross-functional teams
The role:
- Leading client relationships and campaign delivery
- Collaborating with strategy, tech, and data leads
- Shaping marketing and CRM programmes across digital channels
- Driving satisfaction, retention, and growth
Based in London, with regular hybrid working at client and team offices.
If you’re someone who knows the ins and outs of customer data, marketing platforms, and building high-trust client relationships—we’d love to connect.
We are looking to fill this role asap. Please apply here with your CV.
Senior Customer Success Manager - MarTech employer: round8 talent search
Contact Detail:
round8 talent search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - MarTech
✨Tip Number 1
Network with professionals in the MarTech industry, especially those who have experience with ESPs and CDPs. Attend relevant events or webinars to connect with potential colleagues and learn more about the latest trends in customer success management.
✨Tip Number 2
Showcase your expertise in omnichannel marketing strategies during interviews. Prepare specific examples of how you've successfully implemented these strategies in previous roles, as this will demonstrate your ability to drive client satisfaction and growth.
✨Tip Number 3
Familiarise yourself with the latest tools and technologies in the MarTech space. Being knowledgeable about current platforms and innovations can set you apart from other candidates and show your commitment to staying ahead in the industry.
✨Tip Number 4
Prepare to discuss your experience managing large client accounts. Highlight your successes in growing revenue and maintaining strong relationships, as this is crucial for a Senior Customer Success Manager role.
We think you need these skills to ace Senior Customer Success Manager - MarTech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in digital marketing and CRM, especially your work with ESPs and CDPs. Use specific examples that demonstrate your ability to manage large client accounts and drive revenue growth.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of omnichannel marketing strategies and your confident communication skills. Mention how your background aligns with the role's requirements and express your enthusiasm for working with a global marketing technology company.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your success in previous roles. For instance, mention any specific campaigns you led that resulted in increased customer satisfaction or retention rates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Customer Success Manager.
How to prepare for a job interview at round8 talent search
✨Showcase Your Experience with ESPs and CDPs
Make sure to highlight your hands-on experience with email service providers and customer data platforms. Prepare specific examples of how you've used these tools to drive marketing outcomes in previous roles.
✨Demonstrate Your Understanding of Omnichannel Strategies
Be ready to discuss your knowledge of omnichannel marketing strategies. Share insights on how you’ve successfully integrated various channels to enhance customer engagement and retention.
✨Prepare for Senior Stakeholder Communication
Since the role involves communicating with senior-level stakeholders, practice articulating your ideas clearly and confidently. Think of scenarios where you've effectively managed client relationships and how you can apply that in this new position.
✨Emphasise Cross-Functional Collaboration
This role requires leading delivery across cross-functional teams. Be prepared to discuss your experience working collaboratively with different departments, such as strategy, tech, and data, to achieve common goals.
