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- Tasks: Lead a team to deliver exceptional spa experiences and manage daily operations.
- Company: Bannatyne Group is a leader in health and wellness, committed to excellence and innovation.
- Benefits: Enjoy flexible schedules, free gym membership, discounted treatments, and 28 days annual leave.
- Why this job: Join a passionate team and make a real impact on guests' wellness journeys.
- Qualifications: NVQ Level 2 & 3 Beauty Therapy or equivalent, with strong customer service and leadership skills.
- Other info: Opportunity for career development and a positive work environment.
Hours: 40 per week
Rate of Pay: £13.50 to £14.50 per hour (Depending on Experience)
Location: Broadstairs
Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne's luxurious spa invites you to join our team as a Spa Manager!
Our Perks:
- B-fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Spa Manager:
- Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
- Lead, motivate, and manage a team of skilled therapists and support staff.
- Develop and implement strategies to increase spa revenue and client satisfaction.
- Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
- Maintain the highest standards of cleanliness, safety and customer service.
- Manage inventory, budgets and scheduling to ensure efficient spa operations.
- Creating a positive and collaborative work environment promoting professional growth and development.
What we are looking for:
- Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
- Be KPI driven and results focused.
- Have dynamic interpersonal skills and a customer focused attitude.
- Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
- Proven experience of delivering excellent customer service.
- Be flexible and proactive in managing multiple priorities.
- The ability to make decisions, solve problems and take appropriate action.
- Experience of managing a team and strong people development skills.
- The ability to establish rapport, build trust and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- It would be desirable if you had Knowledge of ELEMIS products and treatments.
Why Bannatyne?
Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience.
Ready to take the next step in your career? Apply now and become part of the Bannatyne family. Join us at Bannatyne, where wellness is our passion and our people make it happen!
Spa Manager employer: The Bannatyne Group
Contact Detail:
The Bannatyne Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager
✨Tip Number 1
Familiarise yourself with the latest trends in wellness and spa treatments. Being knowledgeable about popular therapies and products, especially ELEMIS, can help you stand out during interviews.
✨Tip Number 2
Network with professionals in the wellness industry. Attend local spa events or workshops to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've motivated staff and improved customer satisfaction.
✨Tip Number 4
Research Bannatyne's values and mission. Understanding their commitment to wellness and customer service will allow you to tailor your responses and demonstrate your alignment with their goals.
We think you need these skills to ace Spa Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in spa management and customer service. Emphasise any qualifications like NVQ Level 2 & 3 in Beauty Therapy, as well as your ability to lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and customer service. Mention specific experiences where you successfully managed a team or improved client satisfaction.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as interpersonal skills, problem-solving abilities, and experience with ELEMIS products if applicable.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Bannatyne Group
✨Show Your Passion for Wellness
Make sure to express your enthusiasm for wellness and customer service during the interview. Share personal experiences or stories that highlight your commitment to creating exceptional spa experiences.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific strategies you've implemented to motivate staff and improve client satisfaction, as this is crucial for the Spa Manager role.
✨Know Your Products
Familiarise yourself with ELEMIS products and treatments, as having knowledge about them can set you apart from other candidates. Be ready to discuss how you would incorporate these products into your spa services.
✨Highlight Problem-Solving Abilities
Be prepared to discuss situations where you've had to solve problems or make quick decisions. This will demonstrate your ability to handle the dynamic environment of a spa and manage multiple priorities effectively.
