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- Tasks: Coordinate the Help Desk, manage tasks, and support the team in a dynamic environment.
- Company: Join ISS, a global leader in workplace and facility management, dedicated to making the world work better.
- Benefits: Enjoy a permanent role with opportunities for growth and development in a diverse workplace.
- Why this job: Be part of a passionate team that values inclusivity and offers a chance to make a real impact.
- Qualifications: Strong organizational skills and a knack for managing tasks; experience in hard services is a plus.
- Other info: Opportunity to step up as Support Services Manager during absences and engage in client meetings.
The predicted salary is between 30000 - 42000 £ per year.
Help Desk Coordinator
Location: London, E14 9SH
Hours of work: 40
Contract Type: Permanent
The Helpdesk Coordinator will play a vital role in supporting the Help Desk function, ensuring that all tasks are logged accurately and promptly, with planned preventative maintenance (PPM) and reactive tasks completed within the required timeframes set by the contract
Additionally, you will manage the process of raising purchase orders for all workstreams, ensuring goods and services are receipted correctly and in line with company standards.
Job Description
A key part of the role will involve assisting with the timely completion of management reports and ensuring that all documentation is stored and filed in compliance with audit procedures.
You will also have the opportunity to step up and deputise for the Support Services Manager during periods of absence or leave, taking an active role in client meetings and resolving escalations as required.
This is an exciting opportunity to join ISS and contribute to an education account, working closely with both the help desk and contract support teams.
If you have strong organisational skills and enjoy delivering exceptional support in a dynamic environment, this role offers a great platform to grow your career.
Key Responsibilities
- Proficiency in operating the Client CAFM system to log and manage PPMs and reactive jobs efficiently for hard and soft services teams
- Ability to deploy on-site support teams to address reactive jobs within SLA time frames effectively
- Skilled in generating and managing Daily, Weekly, Monthly, and Annual reports in a timely manner
- Competence in creating PPM tasks and allocating them appropriately to Technicians or Subcontractors
- Experience in managing supplier and subcontractor quotations and ensuring timely and accurate action on them
- Proficiency in using the COUPA system for creating, approving, and tracking purchase orders and invoices accurately
- Strong organisational skills to ensure the progress and quality of goods and services with suppliers and subcontractors
- Experience in supporting the Help Desk Manager with monthly reports, key data, and compliance requirements such as enhanced DBS accreditation for operatives and suppliers
- Adept at compiling and managing invoices for various categories such as Fixed Contracts, Life Cycle, Service Variations, and Additional Works within deadlines
- Capability to compile timesheet summaries and ensure timely updates to HQ Payroll for overtime tracking
Professional and Personal Competencies/Qualifications
- Experience or a strong understanding of hard services is preferred
- Confident in engaging with and managing challenging stakeholders effectively
- Comfortable presenting and participating in meetings, maintaining professionalism and clear communication
- Possesses strong administrative skills, including organisation, attention to detail, and efficiency in managing tasks and documentation
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
ISS Facility Services UK | Facilities Help Desk Coordinator employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ISS Facility Services UK | Facilities Help Desk Coordinator
✨Tip Number 1
Familiarize yourself with the Client CAFM system and other relevant software like COUPA. Understanding these tools will not only help you in the role but also show your proactive approach during interviews.
✨Tip Number 2
Highlight any experience you have in managing supplier relationships or handling purchase orders. This is crucial for the Help Desk Coordinator role, and demonstrating your skills in this area can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've effectively managed challenging stakeholders or resolved escalations in previous roles. This will showcase your problem-solving abilities and communication skills.
✨Tip Number 4
Research ISS's commitment to diversity and inclusion. Being able to speak about how you align with these values can demonstrate your fit within the company culture and your enthusiasm for joining their team.
We think you need these skills to ace ISS Facility Services UK | Facilities Help Desk Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Help Desk Coordinator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in facilities management or help desk coordination. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Skills: Demonstrate your strong organizational skills and attention to detail in your application. Provide examples of how you've successfully managed tasks, documentation, or reports in past roles.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses why you are a great fit for ISS and this specific role. Mention your enthusiasm for contributing to an education account and your ability to engage with stakeholders effectively.
How to prepare for a job interview at ISS Facility Services UK
✨Show Your Organisational Skills
Since the role requires strong organisational skills, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you ensured timely completion and maintained high standards.
✨Familiarize Yourself with CAFM and COUPA Systems
Make sure to research the Client CAFM system and COUPA system before the interview. Being able to speak knowledgeably about these systems will demonstrate your readiness for the role and your ability to hit the ground running.
✨Prepare for Stakeholder Management Questions
Expect questions about how you handle challenging stakeholders. Prepare examples that showcase your communication skills and professionalism in resolving conflicts or managing expectations effectively.
✨Demonstrate Your Attention to Detail
Given the importance of compliance and documentation in this role, be ready to discuss how you ensure accuracy in your work. Share instances where your attention to detail made a significant difference in your previous roles.
