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For Companies At a Glance
- Tasks: Lead the team to boost sales and enhance customer experience daily.
- Company: Join a dynamic brand focused on consumer satisfaction and market growth.
- Benefits: Enjoy flexible working options, competitive pay, and exciting corporate perks.
- Why this job: Be part of a vibrant culture that values innovation and customer delight.
- Qualifications: Experience in retail or customer service is essential; strong communication skills are a must.
- Other info: Opportunity to develop your skills and grow within a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times
- Maximising sales through selling, providing excellent service, and retail standards
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
- Understanding daily/weekly targets
- Ensuring personal awareness of all additional sales avenues, such as eventing, Omni, and digital channels
- Keeping up to date with competitor activities and missed opportunities
- Effectively using social media to leverage opportunities, drive the business, and protect and enhance the Brand image
- Delivering the Brand Strategy and ensuring the implementation of an effective local plan
- Planning and executing local marketing and events initiatives aligned with Retailer activity
- Delivering excellence in service by continually improving service levels, fostering a zero consumer complaints mindset, and creating a surprise and delight culture
- Being an Ambassador for the Brand, ensuring Brand values are represented and brought to life
- Managing refunds and complaints according to Company guidelines, seeking mutually satisfactory resolutions, and consulting with the Area Manager when appropriate
- Using digital tools to keep knowledge up to date
- Implementing consumer recruitment and retention strategies to build a loyal customer base
- Developing product knowledge to deliver an industry-leading customer experience and meet consumer needs
Operations:
- Planning to ensure excellent standards in product, housekeeping, displays, messaging, and pricing at all times
- Reviewing retail standards daily to ensure they are maintained
- Completing deliveries, stock movements, and related administration within agreed timeframes
- Ensuring all processes and administration are followed according to Company guidelines and taking corrective actions when necessary
- Fulfilling all information requests accurately and within deadlines
- Minimising stock loss by adhering to Security Policies and Procedures
- Creating and maintaining a safe environment for consumers, adhering to Policies and Procedures
- Achieving a minimum overall grading of 'Acceptable' during health & safety audits
Commerciality:
- Managing daily replenishment and taking appropriate actions as needed
- Maximising sales performance using all available reports for decision-making
- Planning and delivering visual merchandising layouts according to guidelines and timelines
- Identifying stock issues and taking corrective actions, informing the Area Manager when necessary
- Managing promotions and discounts in line with guidelines
- Identifying sales trends and suggesting improvements to enhance product performance
Qualifications:
- Experience in a fast-paced retail and/or consumer-facing environment
- Ability to drive self-development
- Commercial understanding and awareness of industry trends
- Effective communication, organization, and prioritization skills
Smith Bradbeer New Milton Counter Lead employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smith Bradbeer New Milton Counter Lead
✨Tip Number 1
Familiarise yourself with the brand's values and image. As a Counter Lead, you'll be an ambassador for the brand, so understanding its ethos will help you reflect that in your interactions with customers and colleagues.
✨Tip Number 2
Stay updated on industry trends and competitor activities. This knowledge will not only help you in discussions during interviews but also demonstrate your proactive approach to driving sales and market share.
✨Tip Number 3
Practice your customer service skills. Since delivering excellence in service is crucial for this role, consider role-playing scenarios where you handle complaints or provide exceptional service to prepare for potential interview questions.
✨Tip Number 4
Leverage social media to showcase your understanding of digital channels. Highlight any experience you have in using social media for business purposes, as this will align well with the responsibilities of maximising sales through various avenues.
We think you need these skills to ace Smith Bradbeer New Milton Counter Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and consumer-facing roles. Emphasise any achievements related to sales performance, customer service excellence, and brand representation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and how your skills align with the responsibilities of the Counter Lead position. Mention specific examples of how you've driven sales or improved customer experiences in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of the brand and its market by mentioning recent campaigns, competitor activities, or industry trends. This shows that you are proactive and genuinely interested in the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the Counter Lead role.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Showcase Your Consumer Focus
Make sure to highlight your experience in consumer-facing roles. Discuss specific examples where you successfully enhanced customer satisfaction or drove sales through excellent service.
✨Demonstrate Brand Knowledge
Research the brand thoroughly before the interview. Be prepared to discuss how you can reflect their values and image, and share ideas on how to enhance their market presence.
✨Prepare for Sales Scenarios
Think of scenarios where you've maximised sales or improved retail standards. Be ready to explain your thought process and the outcomes of your actions during these situations.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital tools and social media, be prepared to discuss your experience with these platforms. Share how you've leveraged them to drive business or improve customer engagement.
