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- Tasks: Assist customers with inquiries and provide local services in a dynamic contact centre.
- Company: Join the West Lothian Civic Centre, serving the community with pride and dedication.
- Benefits: Enjoy a competitive salary, potential hybrid working, and a supportive team environment.
- Why this job: Make a real impact in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service and a passion for helping others are essential.
- Other info: Interviews on 3rd July 2025; diverse applicants encouraged to apply.
The predicted salary is between 26447 - 28418 £ per year.
Location: West Lothian Civic Centre, Howden South Road, Livingston, EH54 6FF
Salary: £26,447 - £28,418 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 36 hours per week
Interviews will be held on Thursday 3rd July 2025. These are the only dates set aside for the interview process.
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.
1 x full time permanent position (36 hours per week), bank holiday working is essential.
Proposed Hours: 1 x Monday-Friday 10:18-18:00
About the role:
The Customer Service Centre provides a wide range of local services for the community within our contact centre environment. We are looking for a dedicated professional, who has experience in working within a performance driven environment along with good local knowledge. You are expected to remain calm, sympathetic and supportive while dealing with both routine and emergency situations.
Do you have good local knowledge and a passion for delivering high standards of work and taking pride in your achievements? If so, we are looking for an outgoing, confident, hardworking and reliable person who wants to succeed in customer services.
The team is responsible for providing confidential advice to customers, providing a wide range of council and community information to help customers access services, resolve enquiries, request services and deal with any complaints received.
You must be customer focused, target driven and enjoy working in a challenging but rewarding environment. Contact Centre experience dealing with customers via telephone, email and social media would be great.
Once full training is complete, which can take up to 6 months, hybrid working may be considered. Successful candidates will be invited to complete Customer Service testing, which is an integral part of the interview process. Please note that you are required to be available for initial training of between 4-6 weeks.
Contact Detail:
West Lothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser, West Lothian Civic Centre, 493.33
✨Tip Number 1
Familiarise yourself with the local services provided by the West Lothian Civic Centre. Understanding the specific services and community needs will help you demonstrate your local knowledge during the interview.
✨Tip Number 2
Practice handling customer queries in a calm and supportive manner. Role-playing different scenarios can prepare you for the types of situations you might encounter in the contact centre.
✨Tip Number 3
Brush up on your communication skills, especially for telephone and email interactions. Being articulate and clear will be crucial when dealing with customer enquiries and complaints.
✨Tip Number 4
Be prepared for the Customer Service testing as part of the interview process. Familiarise yourself with common customer service scenarios and think about how you would respond to ensure a positive outcome.
We think you need these skills to ace Customer Service Adviser, West Lothian Civic Centre, 493.33
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any specific skills that align with the role.
Tailor Your CV: Customise your CV to reflect your experience in a performance-driven environment. Emphasise your customer service skills, local knowledge, and any relevant contact centre experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle both routine and emergency situations. Mention your commitment to high standards and how you can contribute to the team.
Prepare for Customer Service Testing: Since customer service testing is part of the interview process, practice common scenarios you might face in a contact centre. Be ready to demonstrate your problem-solving skills and customer focus.
How to prepare for a job interview at West Lothian Council
✨Research the Role and Company
Before the interview, take some time to research the West Lothian Civic Centre and its services. Understanding their mission and values will help you align your answers with what they are looking for in a Customer Service Adviser.
✨Prepare for Customer Service Scenarios
Since the role involves dealing with various customer enquiries and complaints, be ready to discuss how you would handle specific situations. Think of examples from your past experience that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Local Knowledge
Having good local knowledge is essential for this position. Be prepared to discuss local issues or services that may affect customers. This will show your commitment to the community and your ability to provide relevant information.
✨Practice Customer Service Testing
As part of the interview process, you will need to complete customer service testing. Familiarise yourself with common customer service scenarios and practice responding to them. This will help you feel more confident during the actual testing.
