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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage infrastructure for a global team.
- Company: Join a dynamic company focused on innovative technology solutions.
- Benefits: Enjoy flexible working options, competitive pay, and great corporate perks.
- Why this job: Be part of exciting projects and make a real impact in tech.
- Qualifications: Degree in Computer Science or related field with 5+ years in IT support.
- Other info: Willingness to travel is essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities
- User Support & Service Delivery
- Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk
- Track and resolve tickets (incidents, requests, and tasks)
- Maintain and improve IT knowledge base and documentation
- Deliver high-quality support with a customer-first mindset
- Infrastructure & Compliance
- Maintain and update infrastructure documentation and CMDB data
- Provide local support for networking, telephony, and server infrastructure
- Ensure compliance with ITIL practices, technical standards, and security policies
- Manage local vendors (e.g. ISPs and mobile carriers)
- Perform out-of-hours support as agreed
- Projects & Coordination
- Act as a technical specialist in local/global IT projects (e.g., office moves, M&A)
- Review local IT-related invoices and manage procurement of peripherals
- Represent IT in governance meetings
- Mobile & Telephony
- Manage VoIP, mobile devices, and carrier contracts
- Handle device procurement and contract renewals with manager approval
Requirements
- Degree or diploma in Computer Science, Electronic Engineering, or equivalent experience
- 5+ years in IT support or similar technical roles
- Strong knowledge of:
- Windows and Microsoft server infrastructure
- Network infrastructure and VoIP systems
- Mobile device and telephony management
- ITIL framework and CMDB practices
Contact Detail:
Aprirose Real Estate Investment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Coordinator
✨Tip Number 1
Familiarise yourself with ITIL practices and the CMDB framework, as these are crucial for the role. Consider obtaining relevant certifications or completing online courses to demonstrate your commitment and knowledge in these areas.
✨Tip Number 2
Network with professionals in the IT operations field, especially those who have experience in global organisations. Attend industry events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Showcase your customer service skills during any interactions with us. Since the role requires a customer-first mindset, be prepared to discuss specific examples of how you've successfully resolved user issues in the past.
✨Tip Number 4
Be ready to discuss your experience with managing vendors and contracts, particularly in relation to mobile devices and telephony. Highlight any successful negotiations or projects you've led that demonstrate your ability to manage these aspects effectively.
We think you need these skills to ace IT Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd/3rd line support roles. Emphasise your knowledge of Windows and Microsoft server infrastructure, network infrastructure, and VoIP systems.
Craft a Strong Cover Letter: In your cover letter, demonstrate your customer-first mindset and provide examples of how you've delivered high-quality support in previous roles. Mention your familiarity with ITIL practices and any experience managing local vendors.
Showcase Relevant Skills: Clearly outline your technical skills related to mobile device management, telephony, and infrastructure documentation. Highlight your ability to manage procurement processes and your experience in global organisations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Operations Coordinator role.
How to prepare for a job interview at Aprirose Real Estate Investment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows and Microsoft server infrastructure, as well as your knowledge of network infrastructure and VoIP systems. Highlight specific examples from your past roles where you successfully resolved technical issues or improved processes.
✨Demonstrate Customer Service Skills
Since the role requires a customer-first mindset, be ready to share instances where you provided exceptional support to end-users. Emphasise your ability to communicate effectively and handle challenging situations with professionalism.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL framework and CMDB practices is crucial for this position. Brush up on these concepts and be prepared to discuss how you've applied them in previous roles, particularly in maintaining compliance and improving service delivery.
✨Prepare for Project Coordination Questions
As the role involves acting as a technical specialist in local/global IT projects, think about your experience in project coordination. Be ready to discuss any relevant projects you've worked on, your role in them, and how you managed vendor relationships and procurement processes.
