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For Companies At a Glance
- Tasks: Engage with customers via inbound calls, answering queries and optimising sales conversions.
- Company: Join a growing company in Andover, offering excellent career opportunities and support.
- Benefits: Enjoy a competitive salary, 30 days holiday, Bupa Cash Plan, and free onsite parking.
- Why this job: Make a difference by helping customers while developing your sales skills in a supportive environment.
- Qualifications: One year of inbound sales experience; empathy and communication skills are essential.
- Other info: Full product training provided; ideal for those passionate about customer service.
The predicted salary is between 28535 - 45000 £ per year.
Inbound Sales Advisor Based Andover
IMMEDIATE START!
Basic salary - GBP28,535 OTE cGBP45,000
Excellent Benefits:
- 30 days holiday, plus bank holidays
- Bupa Cash Plan
- Life Assurance
- Pension with the option of a SMART pension
- Death in service benefit
- Free onsite parking
- Employee Assistance service, including access to a 24/7 online GP
Due to continued expansion, our client is seeking experienced Inbound Sales Advisors to join their current team who are based in Andover. This is an excellent opportunity for an internal sales professional with a proven track record of working in sales. Candidates with previous experience of selling Life Insurance, IVA s, Debit Recovery or selling Funeral Plans, would be advantageous, but not essential as you will receive full product training.
You will have a minimum of one year s proven experience working in an inbound sales role with the ability to work in a target driven environment. You will be answering inbound calls from customers who have already enquired through various marketing channels with the objective of answering any queries regarding various plans and optimising sales conversion rates. All calls made will be in line with the companies process and FCA regulations.
As you will be speaking to potentially vulnerable customers, you will need to have empathy, patience and kindness to deliver an excellent customer service with the ability to solve problems, identify process improvements with a flexible approach.
Key Skills:
- Excellent communicator with professional telephone manner with proven experience of dealing with mature customers.
- Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding customer care; being especially aware that some customers may be vulnerable.
- Results driven with ability to achieve work towards KPI s set on production, quality, and customer service skills.
- Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered to in a methodical and compliant way.
- Computer literacy and good working knowledge of MS Office Suite.
Inbound Sales Advisor employer: Obscurant Recruitment Solutions Ltd
Contact Detail:
Obscurant Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Advisor
✨Tip Number 1
Familiarise yourself with the products you'll be selling, especially life insurance and funeral plans. Understanding these products will not only boost your confidence but also help you answer customer queries more effectively.
✨Tip Number 2
Practice your communication skills, particularly in a professional telephone manner. Role-playing scenarios with friends or family can help you become more comfortable and empathetic when dealing with potentially vulnerable customers.
✨Tip Number 3
Get to know the company's values and customer service approach. This will allow you to align your responses and behaviour during the interview with what they expect from their Inbound Sales Advisors.
✨Tip Number 4
Prepare for questions about how you handle targets and KPIs. Think of specific examples from your past experience where you've successfully met or exceeded sales goals, as this will demonstrate your results-driven mindset.
We think you need these skills to ace Inbound Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in inbound sales, especially any roles where you've dealt with vulnerable customers. Use specific examples to demonstrate your communication skills and results-driven approach.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience, particularly in sales and customer service, and how you can contribute to their team. Show empathy and understanding of the customer base they serve.
Highlight Relevant Skills: Emphasise your excellent communication and listening skills in both your CV and cover letter. Provide examples of how you've successfully handled customer queries and achieved sales targets in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves customer interaction.
How to prepare for a job interview at Obscurant Recruitment Solutions Ltd
✨Showcase Your Sales Experience
Make sure to highlight your previous experience in inbound sales during the interview. Share specific examples of how you've successfully converted leads into sales, especially if you have experience with life insurance or similar products.
✨Demonstrate Empathy and Patience
Since you'll be dealing with potentially vulnerable customers, it's crucial to convey your ability to empathise and remain patient. Prepare scenarios where you've handled sensitive situations effectively, showcasing your customer service skills.
✨Know the Company and Its Products
Research the company and its offerings thoroughly before the interview. Understanding their products and services will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play exercises during the interview. Practising how you would handle an inbound call can help you articulate your thought process and showcase your communication skills effectively.
