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- Tasks: Lead a team, ensure excellent customer service, and manage daily operations.
- Company: Redemption Roasters is a social enterprise focused on reducing reoffending through coffee training.
- Benefits: Enjoy a £35,000 salary, tips, life-friendly hours, and free coffee across London.
- Why this job: Make a real impact while working in a supportive, passionate team dedicated to social change.
- Qualifications: Management experience preferred; coffee knowledge is a bonus but not essential.
- Other info: We encourage applications from diverse backgrounds and those with lived experiences of the criminal justice system.
The predicted salary is between 28000 - 42000 £ per year.
Are you passionate about hospitality and want your work to have a bigger purpose? At Redemption Roasters, our mission is to reduce reoffending by training people in prison and supporting them into work in our coffee shops on release. We’re looking for a full-time Coffee Shop Manager for our Hampstead Heath coffee shop. You’ll lead a team, deliver an outstanding customer experience, and play a massive, front-line role in delivering our social mission.
What we’re looking for:
- A positive, hands-on leader who leads by example
- Organised, proactive, and confident running day-to-day operations
- Passion for hospitality and inspiring others to deliver a great hospitality experience
- Moves with a sense of urgency
- Excited to be part of a social enterprise with real impact
- Weekend availability
- Management or assistant manager experience preferred; coffee experience a bonus, not a must
Key responsibilities:
- Coach and develop your team
- Run the shop: from coffee and food quality to team performance and customer service
- Drive sales and maintain high standards across all areas
- Represent our mission and values in everything you do
What you’ll get:
- £35,000 salary + tips (typically an additional £2-3000 per year)
- Life-friendly hours (no late nights)
- Specialty coffee training, cuppings, visits to our roastery at HMP The Mount
- Free coffee across London
- Cycle to Work scheme and up to £400 referral bonus
- A passionate, supportive team doing work that matters
Redemption Roasters is proud to be diverse, inclusive, and committed to second chances. We actively encourage applications from people with lived experience of the criminal justice system and from communities underrepresented in specialty coffee. Ready to join us? Apply now.
Coffee Shop Manager - Covent Garden employer: Redemption Roasters
Contact Detail:
Redemption Roasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coffee Shop Manager - Covent Garden
✨Tip Number 1
Familiarise yourself with Redemption Roasters' mission and values. Understanding their commitment to reducing reoffending through training will help you convey your passion for the role during any discussions or interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlighting your ability to inspire and develop others will resonate well with their search for a hands-on leader.
✨Tip Number 3
Research the coffee industry trends and customer service best practices. Being knowledgeable about specialty coffee and exceptional hospitality can set you apart as a candidate who is genuinely excited about the role.
✨Tip Number 4
Network with current or former employees of Redemption Roasters if possible. Gaining insights from their experiences can provide you with valuable information to discuss during your application process, showing your genuine interest in the company.
We think you need these skills to ace Coffee Shop Manager - Covent Garden
Some tips for your application 🫡
Understand the Mission: Before applying, take some time to understand Redemption Roasters' mission of reducing reoffending through training. Reflect this understanding in your application to show your alignment with their values.
Highlight Relevant Experience: Emphasise any management or hospitality experience you have. If you've worked in coffee shops before, mention specific skills or achievements that demonstrate your ability to lead a team and deliver excellent customer service.
Show Your Passion: In your cover letter, express your passion for hospitality and how you inspire others. Use examples from your past roles to illustrate your proactive approach and leadership style.
Tailor Your CV: Make sure your CV is tailored to the Coffee Shop Manager role. Include keywords from the job description, such as 'organised', 'proactive', and 'customer experience', to ensure it stands out to the hiring team.
How to prepare for a job interview at Redemption Roasters
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create a memorable customer experience, as this aligns with Redemption Roasters' mission.
✨Demonstrate Leadership Skills
As a Coffee Shop Manager, you'll be leading a team. Prepare examples of how you've successfully managed or developed a team in the past. Highlight your hands-on approach and how you inspire others to deliver great service.
✨Understand the Social Mission
Familiarise yourself with Redemption Roasters' mission to reduce reoffending through training. Be ready to discuss how you can contribute to this goal and why it resonates with you personally.
✨Prepare for Operational Questions
Expect questions about running day-to-day operations, from managing coffee quality to driving sales. Think about your previous experiences and be ready to share how you maintain high standards and efficiency in a busy environment.
