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For Companies At a Glance
- Tasks: Help customers with tech issues and provide solutions daily.
- Company: Join Centric Software, a leader in fashion and consumer goods technology.
- Benefits: Enjoy a competitive salary, benefits, and a collaborative international team.
- Why this job: Be part of a dynamic environment that empowers businesses to succeed.
- Qualifications: Need a degree in IT or related field and 2 years of experience.
- Other info: Fluency in German and English is essential; other languages are a bonus.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking a Technical Support Consultant to join our growing European team. You will play a pivotal role in delivering exceptional customer support and technical guidance. With a primary focus on our European customers, you'll address their enquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market. Reporting directly to the Director of Customer Support EMEAR, you'll have ample opportunities to contribute to our team's success.
Responsibilities:
- Resolve customer queries and issues promptly, adhering to SLAs.
- Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.
- Manage complex customer accounts and understand their hardware and software setups.
- React quickly to major customer issues.
- Ensure system availability and functionality for customers.
- Analyse complex problems and propose solutions.
- Establish credibility with internal and external customers.
- Achieve proficiency in Centric 8 software installation and functionality.
Skills:
- Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills.
- Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).
- Fluency in both German and English is essential, with additional proficiency in other languages considered a plus.
Qualifications:
- Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.
- Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry.
- Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.
What We Offer:
- Competitive salary and comprehensive benefits package.
- A dynamic and collaborative work environment within an international team.
- Opportunities for professional growth and skill development in a rapidly evolving industry.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
Technical Support Consultant employer: CENTRIC SOFTWARE
Contact Detail:
CENTRIC SOFTWARE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Consultant
✨Tip Number 1
Familiarise yourself with Centric 8 software and its functionalities. Understanding the product inside out will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your IT troubleshooting skills, especially in areas like SQL Server, Oracle, and cloud infrastructure. Being able to showcase your technical expertise will set you apart from other candidates.
✨Tip Number 3
Practice your language skills, particularly in German and English. Since fluency is essential for this role, being able to communicate effectively in both languages will be a significant advantage.
✨Tip Number 4
Network with professionals in the fashion and technology sectors. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Technical Support Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and skills required for the Technical Support Consultant position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer-facing roles, IT troubleshooting, and any familiarity with software installation or database management. Use specific examples to demonstrate your expertise.
Showcase Language Skills: Since fluency in both German and English is essential, ensure you clearly state your language proficiency in your application. If you have additional language skills, mention them as they could give you an edge.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention how your background in technology or fashion aligns with Centric Software's mission.
How to prepare for a job interview at CENTRIC SOFTWARE
✨Showcase Your Technical Skills
Be prepared to discuss your experience with software installation, database management, and cloud infrastructure. Highlight specific examples where you've successfully resolved technical issues or implemented solutions in previous roles.
✨Demonstrate Customer-Focused Mindset
Since the role involves delivering exceptional customer support, share instances where you've gone above and beyond for customers. Emphasise your ability to establish credibility and build relationships with clients.
✨Familiarise Yourself with Centric 8
Research Centric 8 software and its functionalities before the interview. Understanding the product will not only show your interest but also allow you to discuss how you can contribute to the team effectively.
✨Prepare for Language Proficiency Questions
As fluency in German and English is essential, be ready to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to showcase your proficiency.
