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- Tasks: Support airport systems to ensure smooth passenger movement and timely airline operations.
- Company: Join TCS, a purpose-led transformation company making a meaningful impact globally.
- Benefits: Enjoy competitive salary, health care, wellness initiatives, and extensive training resources.
- Why this job: Gain hands-on experience in a high-pressure environment with industry-leading tools and technologies.
- Qualifications: Experience with airport operational systems and strong troubleshooting skills are essential.
- Other info: Diversity and inclusion are core values; we encourage all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
Location: Heathrow, London
Mode of working: Onsite
Are you looking to grow your skills in real-time, mission-critical airport systems? We have a great opportunity for you.
Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Your responsibilities:
- Provide production support within defined service levels.
- Manage and resolve non-routine issues affecting Airport Systems.
- Coordinate with internal IT support teams, third parties, and partners to resolve issues.
- Oversee workstation infrastructure across airports and corporate sites globally.
- Manage industry-standard messaging systems used in airport operations.
- Deliver technical and external industry expertise, including onsite support for startups, and airport moves and closures across both, front and back, office environments.
- Support application certification and ongoing development in collaboration with third-party airport systems providers.
Essential skills/knowledge/experience:
- Proven experience supporting airport operational systems such as check-in, boarding, and baggage reconciliation.
- Strong understanding of Departure Control Systems (DCS) and their role in airport operations.
- Good knowledge of Passenger Service Systems (PSS), especially modules related to check-in and flight handling.
- Familiarity with airport hardware and peripherals like CUSS kiosks, BRS scanners, and boarding gates.
- Ability to troubleshoot real-time issues in a live airport environment under pressure.
- Experience working in multi-vendor or airline operational setups involving airport and third-party stakeholders.
- Knowledgeable of incident management and SLAs, preferably aligned with ITIL standards.
- Strong documentation and communication skills for logging incidents, updates, and resolutions.
- Willingness to work in shift patterns, including early mornings, late evenings, weekends, and holidays.
- Ability to escalate and coordinate effectively with central IT teams and OEM vendors.
Desirable skills/knowledge/experience:
- Prior experience working directly with airline ground staff or airport operations teams.
- Knowledge of baggage messaging protocols (e.g. BSM, BPM, BRS logic).
- Exposure to CUTE and CUPPS platforms and system handshakes with DCS and PSS.
- Familiarity with network basics and connectivity troubleshooting at airport terminals.
- Hands-on experience with ServiceNow or similar ITSM tools for incidents, problems, and change tracking.
- Understanding of airline schedule disruptions and system impacts during IROPs (irregular ops).
- Experience supporting international airport environments or multi-airline terminals.
- Ability to perform root cause analysis and contribute to problem management.
- Basic scripting or automation (e.g. PowerShell, batch scripts) for system checks/log extraction.
- Awareness of aviation security protocols and operational compliance at airports.
Rewards & Benefits: TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing: Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Next Steps: Application Process Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.com.
Beware of Fraudulent offers: This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!
Join us and do more of what matters. Apply online now.
Specialist - Airport systems support employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist - Airport systems support
✨Tip Number 1
Familiarise yourself with the specific airport systems mentioned in the job description, such as Departure Control Systems (DCS) and Passenger Service Systems (PSS). Understanding these tools will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals already working in airport operations or IT support roles. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interviews.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think of examples from your past experiences where you successfully managed technical issues under pressure, as this is a key aspect of the role.
✨Tip Number 4
Showcase your problem-solving skills by discussing any relevant projects or experiences where you had to troubleshoot real-time issues. This will highlight your ability to perform effectively in a high-pressure environment, which is crucial for this position.
We think you need these skills to ace Specialist - Airport systems support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in airport operational systems, particularly with Departure Control Systems (DCS) and Passenger Service Systems (PSS). Use specific examples to demonstrate your skills in troubleshooting and managing technical issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the Specialist - Airport Systems Support position, and include any relevant experiences that showcase your ability to work under pressure in a live airport environment.
Highlight Technical Skills: Clearly outline your technical skills related to airport systems, such as familiarity with CUSS kiosks, BRS scanners, and incident management protocols. This will help the hiring team see your fit for the role at a glance.
Follow Application Instructions: Ensure you follow the application instructions carefully. If you're submitting your application in a different format, like audio or video, reach out to the provided contact to confirm the process. Double-check that all required documents are included before submitting your application through our website.
How to prepare for a job interview at Tata Consultancy Services
✨Know Your Systems
Familiarise yourself with the specific airport systems mentioned in the job description, such as Departure Control Systems (DCS) and Passenger Service Systems (PSS). Being able to discuss your experience with these systems will show that you are well-prepared and knowledgeable.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in high-pressure environments. This role requires quick thinking and effective troubleshooting, so showcasing your ability to manage real-time problems will be crucial.
✨Understand the Importance of Communication
Since you'll be coordinating with various stakeholders, emphasise your communication skills. Be ready to discuss how you document incidents and updates, and how you ensure all parties are informed during a crisis.
✨Show Willingness to Adapt
The role involves working in shift patterns and adapting to changing situations. Highlight your flexibility and willingness to work outside standard hours, as well as your ability to handle unexpected challenges in a dynamic environment.
