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- Tasks: Lead a passionate team, ensuring excellent customer service and managing daily restaurant operations.
- Company: Join Beer Factory and Kitchen, a quirky outdoor restaurant known for burgers, beer, and smokehouse food.
- Benefits: Enjoy tips, training support, team events, free food, and 28 days holiday.
- Why this job: Be part of a fun, independent venue with a stellar reputation and a focus on great experiences.
- Qualifications: Previous supervisory experience in hospitality, strong leadership skills, and a passion for customer service.
- Other info: Work 40 hours over 4 days with a consistent shift pattern and free onsite parking.
The predicted salary is between 30000 - 42000 £ per year.
Beer Factory and Kitchen is fast becoming the go-to place in Devon for awesome burgers, beer, and smokehouse food. A quirky, independent, outdoor restaurant based at Hanlons Brewery in Half Moon Village on the A377 near Exeter and Crediton. Its reputation for excellent customer service, amazing food, and great drinks is contributing towards its consistent ‘5 star’ reviews.
We are looking for a friendly, new member to join our hardworking and passionate team as a Front of House Manager. We seat 100, 3 days a week (Thursday to Saturdays). You will be an excellent leader, team player, and passionate about great service and love beer and BBQ food!
You will be able to use your own initiative and demonstrate previous success in maintaining and improving customer satisfaction. You will enjoy letting your personality shine through to ensure that you build a rapport with all customers, providing them with the best experience.
Our Front of House team is proud of their customer service reputation; they deliver a professional service with a personal style. The role is hands-on and includes:
- Welcoming and seating guests
- Managing reservations
- Waiting on tables
- Taking orders
- Running food
- Looking after customers with passion and pride
- Providing knowledge of our products
Additional Responsibilities
- Supervise and manage front-of-house staff ensuring high standards of service are maintained.
- Coordinate daily restaurant operations, including managing reservations, seating arrangements, and customer enquiries.
- Assist in training new staff.
- Collaborate with the kitchen team to ensure seamless communication between front-of-house and back-of-house operations.
- Monitor inventory levels of food and beverage supplies, placing orders as necessary to maintain stock levels.
- Uphold food safety standards by conducting regular inspections and ensuring compliance with health regulations.
- Handle customer complaints or issues promptly and professionally to ensure guest satisfaction.
- Organise special events or promotions to enhance the dining experience for guests.
Requirements
- Proven experience in a supervisory role within the restaurant or hospitality industry.
- Excellent team management skills with the ability to motivate and lead staff effectively.
- Familiarity with bartending practices is an advantage.
- Exceptional communication skills with a focus on customer service excellence.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Knowledge of food safety regulations and best practices is essential.
The Benefits:
- Tips from each shift
- Training and mentoring support
- Team events
- Working in an independent friendly, fun bar and restaurant
- Training opportunities
- Uniform provided
- 28 days holiday
- Free onsite car parking
- Free food on every shift
- Same shift pattern each week
Hours: 40 hours per week (over 4 days)
Job Type: Full-time
Additional pay: Tips
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Front of House Manager employer: Beer Factory and Kitchen Ltd
Contact Detail:
Beer Factory and Kitchen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the Beer Factory and Kitchen's menu and unique offerings. Being knowledgeable about their burgers, beers, and smokehouse food will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed a team in a fast-paced environment. Highlighting your ability to motivate staff and maintain high service standards will resonate well with the hiring team.
✨Tip Number 3
Showcase your customer service expertise by preparing anecdotes that illustrate how you've handled difficult situations or complaints in the past. This will help convey your commitment to guest satisfaction, which is crucial for this role.
✨Tip Number 4
Connect with current or former employees on social media platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in supervisory roles. Emphasise your leadership skills and any specific achievements related to customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for great service and your love for beer and BBQ food. Mention how your personality aligns with the restaurant's ethos and how you can contribute to their reputation for excellent customer service.
Showcase Relevant Skills: In your application, clearly outline your skills in team management, communication, and problem-solving. Provide examples of how you've successfully handled customer complaints or improved service standards in previous roles.
Highlight Your Initiative: Demonstrate your ability to use initiative by sharing specific instances where you've improved customer satisfaction or streamlined operations in a fast-paced environment. This will show that you're proactive and ready to take on the responsibilities of the role.
How to prepare for a job interview at Beer Factory and Kitchen Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous roles where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the restaurant's reputation.
✨Demonstrate Leadership Skills
As a Front of House Manager, you'll need to lead a team effectively. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and motivated staff in past positions.
✨Know the Menu and Products
Familiarise yourself with the menu, including the types of beer and BBQ food offered. Being knowledgeable about the products will not only impress the interviewers but also show your commitment to the role and the establishment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as customer complaints or busy service periods. Think through your responses in advance, focusing on your problem-solving skills and ability to maintain a calm demeanour under pressure.
