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For Companies At a Glance
- Tasks: Welcome guests, serve food and drinks, and create memorable experiences.
- Company: Join Eclipse Hotels Group, a family-owned hotel chain with a global presence.
- Benefits: Enjoy discounted hotel stays, meals on duty, health plans, and excellent training.
- Why this job: Be part of a team that values true hospitality and personal connections.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible hours including evenings and weekends; we celebrate diversity in our workforce.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean.
Start your journey with us as a Food & Beverage Service Member at our Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We are looking for people who our guests rely on to handle transactions, offer local insights and anticipate every detail for a problem-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Join us and we can offer you benefits such as:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide with 50% off Food and Beverage Services.
- Employee Assistance and Welfare Program.
- Health Plan.
- Life Insurance.
- Cashback and discounts on leading high street retailers.
- Complimentary Meals on duty.
- Potential Share of Service Charge.
- Excellent Training & Development.
This is but a small taster of what we would expect in this role:
- Create a warm welcome to everyone and set the tone for each of our guests’ experience.
- Present each meal that is a feast for the eyes and a treat for the taste buds.
- With your own signature flair, you’ll be turning our high standards into memorable service for each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.
- Know your menus and products; our guests may ask questions about ingredients and allergens - be prepared to answer!
- Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement.
- Be able to identify our VIP guests.
How will you achieve this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests.
- True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay.
- True Listening: focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
- True Responsiveness: providing our guests with what they need, and doing so in a timely and caring manner.
What we are looking for:
- Communication Skills – Our guests will need to come to you with concerns as well as compliments, so you will need to be easy to talk to.
- Knowledge of local food safety laws.
- Your problem-solving skills will turn issues into opportunities so that every one of our guests leaves with great memories.
- Impeccable customer service skills.
- Willing to work a flexible schedule including evenings, weekends and bank holidays.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Food & Beverage Service Member employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Service Member
✨Tip Number 1
Familiarise yourself with the local area and the hotel’s offerings. Guests often appreciate recommendations for nearby attractions or dining options, so being knowledgeable can set you apart during the interview.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Consider volunteering or working in a similar role to gain experience that showcases your ability to create memorable guest experiences.
✨Tip Number 3
Practice your communication skills by engaging with friends or family in role-play situations. This will help you become more comfortable handling various guest interactions, from complaints to compliments.
✨Tip Number 4
Show your enthusiasm for the hospitality industry. Research Eclipse Hotels Group and their values, and be ready to discuss how your personal values align with their commitment to True Hospitality during your interview.
We think you need these skills to ace Food & Beverage Service Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Food & Beverage Service Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and customer service. Mention specific experiences where you created memorable guest experiences or handled challenging situations effectively.
Highlight Relevant Skills: In your CV, emphasise your communication skills, problem-solving abilities, and knowledge of food safety laws. Use examples from previous roles to demonstrate how you've successfully applied these skills in a hospitality setting.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Eclipse Hotels Group
✨Showcase Your Customer Service Skills
As a Food & Beverage Service Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've handled difficult situations or gone above and beyond for a guest in previous roles.
✨Know the Menu Inside Out
Familiarise yourself with the menu and any special dietary requirements. During the interview, demonstrate your knowledge by discussing potential allergens or ingredients, showing that you can confidently assist guests with their queries.
✨Emphasise Teamwork and Communication
Highlight your ability to work well in a team and communicate effectively. Share experiences where you collaborated with colleagues to enhance the guest experience, as this aligns with the company's focus on True Hospitality.
✨Demonstrate Flexibility and Adaptability
The role requires a flexible schedule, so be ready to discuss your availability and willingness to work evenings, weekends, and bank holidays. Show that you're adaptable and can handle the dynamic nature of the hospitality industry.
