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- Tasks: Serve delicious coffee and food while providing top-notch customer service.
- Company: Join Moto, the UK's favourite coffee shop at motorway services.
- Benefits: Enjoy up to £440 annual bonus, 60% discounts, and weekly pay.
- Why this job: Transform rest stops and gain valuable skills in a fun environment.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Check transport access before applying; roles may vary for under 18s.
£12.30 per hour - Full-time and Part-time Vacancies Available
Address: Reading Services, M4 eastbound, Burghfield, Reading RG30 3UQ
Joining Moto is easy. We’re not seeking colleagues with years of customer service experience in hospitality or retail; we’re looking for enthusiastic people to work within the nation’s favourite coffee shop, serving coffee, tea, and specialty beverages while delivering exceptional customer service as we transform the UK’s rest stop experience. Don’t worry about the skills, we’ll teach you everything you need to know.
What we offer our Baristas:
- Up to £440 annual bonus scheme
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more… so nothing has to COSTA a fortune at work.
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications
- Weekly Pay
What you will be doing as a Barista:
- Producing coffees, teas, frappes, and more, as well as serving food to brand standards
- Providing exceptional customer service
- Maintaining stock levels by replenishing displays and fridges
- Handling customer enquiries
- Operating tills and processing orders
- Maintaining standards around product quality and store cleanliness
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying. Similar roles might include crew member, team member, retail assistant, or customer service assistant. You might even be looking for a career change as a carer, cleaner, warehouse assistant, or café worker. We’d love to hear from you!
Hourly rates of pay may differ for under 18s. Where our customer’s journey pauses, yours just begins. Apply today.
Please note internally this role is called Customer Service Assistant. Annual bonus scheme equivalent to 1 week's salary based on average hours worked (define period).
Barista - Costa employer: Moto Hospitality
Contact Detail:
Moto Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista - Costa
✨Tip Number 1
Show your enthusiasm for coffee and customer service during any interactions. Whether it's in a casual conversation or during an interview, expressing your passion can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with Costa's menu and popular drinks. Being knowledgeable about what they offer will demonstrate your interest in the role and help you engage better with the team during the hiring process.
✨Tip Number 3
Visit the location where you want to work and observe the environment. Take note of how staff interact with customers and the overall vibe, as this can help you tailor your approach when discussing your fit for the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Barista - Costa
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Costa is looking for in a Barista. Focus on the skills and qualities they value, such as enthusiasm and customer service.
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it's not directly in hospitality. Emphasise your customer service skills and any roles where you've worked in a team or handled cash.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention why you want to work at Costa and how you can contribute to their mission of transforming the UK's rest stop experience.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Moto Hospitality
✨Show Your Enthusiasm
Costa is looking for enthusiastic individuals, so make sure to express your passion for coffee and customer service during the interview. Share why you want to work in a coffee shop and how you enjoy interacting with customers.
✨Highlight Your Team Spirit
As a Barista, you'll be part of a team. Emphasise your ability to work well with others and share examples of how you've collaborated in previous roles or experiences. This will show that you're a great fit for their team-oriented environment.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Barista. Be ready to discuss how you would handle difficult customers or busy periods, demonstrating your problem-solving skills and commitment to exceptional service.
✨Ask Questions About Training
Since Costa offers training for new employees, ask questions about the training process during your interview. This shows that you're eager to learn and grow in the role, which aligns with their focus on development opportunities.
