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- Tasks: Provide IT support, manage Microsoft 365 and Azure environments, and assist with network maintenance.
- Company: Join DGITS, a dynamic managed service provider specialising in cloud solutions for small and medium businesses.
- Benefits: Earn while you learn with flexible online training, real-world projects, and access to industry-recognised qualifications.
- Why this job: Launch your IT career with hands-on experience and a supportive team culture that values your contributions.
- Qualifications: GCSE English and Maths grade 4 or above, or Functional Skills Level 2 in English and Maths required.
- Other info: Full-time role in Coventry with a salary of £20,000 and opportunities for further progression.
Join to apply for the ICT Apprentice role at Primary Goal. You don’t need to go to university to kickstart your career! Do you want to be learning whilst you are earning and keeping up to date with the latest technology? By choosing Primary Goal as your training provider, not only will you be learning whilst you’re earning, but you will also be keeping up to date with the latest technology.
At the same time, CompTIA learning content is at the heart of our delivery. We will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using CompTIA practice, learn and labs provided to you as part of your apprenticeship, you’ll be able to prepare yourselves for the following exams:
- CompTIA A + (Exam 1 and 2)
- CompTIA Cloud Essentials
Are you passionate about IT and ready to launch your career in a growing managed service provider (MSP)? At DGITS, we deliver expert cloud and IT solutions to small and medium businesses. Our Level 3 Cloud Specialist apprenticeship will equip you with hands-on skills to support cloud infrastructure, Office 365, Azure services, and user environments.
What you’ll learn:
- Microsoft 365 and Azure fundamentals
- Cloud service delivery and virtual network management
- Operating systems, hardware basics, and remote device support
- Backup solutions, disaster recovery, and security best practices
- Network troubleshooting, VPNs, and firewall configuration
- IT support methodologies aligned with real client environments
Training & Development:
This 15-month apprenticeship combines flexible online learning with live sessions from cloud experts. You’ll work closely with your coach, logging 6+ hours weekly off-the-job training that includes real workplace projects, problem-solving, and professional assessments.
Your role at DGITS:
- Provide frontline IT support to our clients, resolving issues quickly and securely
- Manage and support Microsoft 365 and Azure environments
- Assist in network maintenance, cloud backups, and security configurations
- Build strong customer relationships by delivering excellent service
- Develop a professional portfolio that leads to industry-recognised qualifications
Why DGITS?
You’ll gain real-world MSP experience with leading cloud platforms while earning qualifications like CompTIA A+ and progressing toward Microsoft Azure certifications. DGITS is a friendly, growing team where your contribution really matters.
The training you’ll be provided with:
- Comprehensive introductory modules to technical concepts
- Level 3 Information Communications Technician apprenticeship standard
- Training for all pathways of your IT career (support technician, network technician, digital communications technician)
- Specialising in a portfolio of evidence for the Support Technician pathway
- e-learning training materials
- Bi-weekly virtual classroom training on all options of the apprenticeships
- Access to virtual labs to develop technical competency
- Monthly work-based coaches visits and competency checks
- 9 am – 5 pm Support desk for technical support
- Personal Learning and Thinking Skills and Key Skills development
- Option for vendor and technical certificates - e.g. CompTIA
You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!
As one of our apprentices, you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.
Working Week:
Full-time Monday to Friday – Working hours 9:00am – 5:30pm. In person at the Coventry Office.
Salary: £20,000
Desired Qualifications:
We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.
Expected Duration: 15 months and 4 Months End Point Assessment
Where a Primary Goal apprenticeship can take you:
This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.
PLEASE NOTE: We will require a copy of your CV. When completing your CV, please consider the job description and the role you are applying for. Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. Hold international equivalents of the above qualifications. You must be able to provide an official document stating how your international qualifications compare to the UK qualifications at the time of your application.
Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.
Due to the high volume of applications received, we cannot always reply to all individuals who have applied for the role. If you have not heard from Primary Goal within four weeks of the closing date, please presume that your application has been unsuccessful.
ICT Apprentice employer: Primary Goal
Contact Detail:
Primary Goal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Apprentice
✨Tip Number 1
Familiarise yourself with CompTIA certifications, especially A+ and Cloud Essentials. Understanding the content and structure of these exams will not only help you in your apprenticeship but also show your commitment to the role during interviews.
✨Tip Number 2
Engage with online communities or forums related to IT support and cloud services. Networking with professionals in the field can provide insights into the role and may even lead to valuable connections that could help you land the job.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've solved technical problems or provided support. Having specific examples ready will demonstrate your practical understanding of IT support methodologies and your ability to handle client issues.
✨Tip Number 4
Research DGITS and their services thoroughly. Understanding their approach to cloud solutions and customer service will allow you to tailor your conversations and show genuine interest in becoming part of their team.
We think you need these skills to ace ICT Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored specifically for the ICT Apprentice role. Highlight any relevant skills, experiences, or coursework that align with the job description, especially in IT support and cloud services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to learn. Mention why you want to join Primary Goal and how the apprenticeship aligns with your career aspirations.
Highlight Relevant Qualifications: Clearly state your qualifications, particularly your GCSEs in English and Maths. If you have any additional certifications or relevant experience, be sure to include those as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Primary Goal
✨Research the Company
Before your interview, take some time to learn about Primary Goal and DGITS. Understand their services, values, and the technologies they work with. This will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Passion for IT
As an ICT Apprentice, it's crucial to demonstrate your enthusiasm for technology. Be prepared to discuss any relevant projects or experiences you've had, whether through school, personal projects, or previous jobs. This will highlight your commitment to the field.
✨Prepare for Technical Questions
Expect questions related to IT concepts, especially around Microsoft 365, Azure, and CompTIA certifications. Brush up on these topics and be ready to explain them clearly. If you can, provide examples of how you've applied this knowledge in practical situations.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the training process, team dynamics, or future career progression within the company. This shows that you're thinking long-term and are genuinely interested in the apprenticeship.
