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- Tasks: Join our team to provide exceptional customer service and create memorable experiences for guests.
- Company: YHA Bristol is a vibrant social enterprise offering unique hostel stays in a stylish, restored waterfront building.
- Benefits: Enjoy 10 free nights at hostels, staff discounts, free membership, and support through our Employee Assistance Program.
- Why this job: Be part of a friendly team, gain valuable skills, and contribute to enriching lives through hospitality.
- Qualifications: Experience in customer service and teamwork is preferred; we value lived experiences as much as skills.
- Other info: Flexible shifts available; training provided to help you succeed from day one.
£12.21 per hour (applies to all, including those under the age of 21). Are you looking for a fun and varied job in hospitality? YHA Bristol are looking for a Hospitality Team Member to join their team! YHA Bristol is a former waterfront grain house which has been sympathetically restored to offer relaxed, well-appointed accommodation amongst city-centre surroundings, ideal for a cheap city break or weekend away. The hostel's bustling bar and stylishly decorated reception area is a great place for friends to meet up. It complements the industrial feel to the building and embodies both the vibrancy and quirkiness of Bristol as a destination.
As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors. To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team - can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE
All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Hospitality Team Member - YHA Bristol employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - YHA Bristol
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for and how they operate will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with YHA staff. Whether it's through a phone call or an email, demonstrating your ability to communicate effectively and warmly can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your experience working in teams. YHA values collaboration, so think of examples where you've successfully worked with others to achieve a common goal, and be ready to share those stories.
✨Tip Number 4
Visit YHA Bristol before applying if possible. This will give you a feel for the environment and allow you to speak more authentically about why you want to work there during your application process.
We think you need these skills to ace Hospitality Team Member - YHA Bristol
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hospitality Team Member at YHA Bristol. Familiarise yourself with the job description and think about how your skills and experiences align with their requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality and customer service. Emphasise any previous roles where you worked face-to-face with customers or in a team environment, as these are key qualities they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific reasons why you want to work for YHA Bristol and how you can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and creating memorable experiences for guests.
✨Demonstrate Teamwork Skills
Since YHA values teamwork, be prepared to discuss examples of how you've successfully worked in a team environment. Highlight your ability to support colleagues and contribute to a common goal.
✨Know the YHA Mission
Familiarise yourself with YHA's mission and values before the interview. Understanding their commitment to enriching lives, especially for young people, will show your alignment with their goals and enhance your candidacy.
✨Prepare for Customer Service Scenarios
Think about potential customer service scenarios you might face as a Hospitality Team Member. Be ready to discuss how you would handle various situations, demonstrating your problem-solving skills and ability to manage pressure.
