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- Tasks: Investigate thefts and reduce losses in Waterstones stores across the Southwest.
- Company: Join Waterstones, a beloved bookshop chain known for its vibrant culture and customer service.
- Benefits: Enjoy excellent discounts, a friendly team environment, and opportunities for professional growth.
- Why this job: Make a real impact while working in a dynamic team that values your expertise and enthusiasm.
- Qualifications: Knowledge of loss prevention, case building, and a full UK driving licence required.
- Other info: Ideal for those passionate about security and retail, with opportunities to collaborate with law enforcement.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Loss Prevention Investigator to join our friendly and dynamic team here at Waterstones in the Southwest of England. To be a field-based security and shrink expert, working to identify potential risks/losses to reduce loss in your given area.
To prioritise and visit Waterstones, Foyles, and Blackwells stores in your remit on a needs basis, based on risk to the business. You will reduce shrinkage and cash loss by identifying risk in stores and providing solutions, coaching and support to store teams.
Proactively investigate reported thefts, data, and missing stock to identify and apprehend offenders. Building criminal cases resulting in arrest and prosecution of offenders. Use data and in-store intelligence and Security Systems to identify and analyse trends and similarities across active cases and collaboratively work with the wider LPI team to glean and share information to identify and prosecute offenders.
To establish professional working relationships with internal stakeholders, law enforcement and outside agencies to further reduce risk and loss to the business. To undertake other requests and projects as set by the Loss Prevention manager to support the Business Operation.
Knowledge and Skills Required:
- Knowledge of loss prevention policies and practices.
- Knowledge of case building, the criminal justice system and its process, as well as judicial interventions.
- IT literate - Efficient in using a variety of platforms and software, including Microsoft Office, Outlook, in-house transaction monitoring software and intelligence sharing programs.
- Knowledge on data mining best practices, industry standard investigation and interview techniques (PACE, WZ etc) preferable.
- Full UK driving licence.
- Ability to make decisions as needed with minimal supervision.
We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping out in our lovely Café W’s, or keeping the wheels turning efficiently behind the scenes. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one).
In return, you will be working in a role that can make a real difference to Waterstones, work in a friendly and dynamic team and get to benefit from our excellent discount in shops.
If you have the relevant essential experience and you are interested, we would love to hear from you.
Locations
Compliance Investigator employer: Waterstones
Contact Detail:
Waterstones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Investigator
✨Tip Number 1
Familiarise yourself with loss prevention policies and practices specific to the retail sector. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the loss prevention field. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Brush up on your data analysis skills, as this role involves identifying trends and patterns. Being able to showcase your analytical abilities during discussions can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully identified risks or resolved issues. Having concrete examples ready will illustrate your problem-solving skills and experience effectively.
We think you need these skills to ace Compliance Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in loss prevention, investigation techniques, and any knowledge of the criminal justice system. Use specific examples that demonstrate your skills in reducing shrinkage and cash loss.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of a Compliance Investigator and provide examples of how you've successfully handled similar situations in the past.
Highlight Relevant Skills: Emphasise your IT literacy and familiarity with various software platforms, as well as your ability to analyse data and trends. Mention any specific training or certifications related to investigation techniques or loss prevention policies.
Showcase Your Communication Skills: Since the role involves building relationships with internal stakeholders and law enforcement, highlight your communication skills. Provide examples of how you've effectively collaborated with others to achieve common goals in previous roles.
How to prepare for a job interview at Waterstones
✨Know Your Loss Prevention Policies
Familiarise yourself with loss prevention policies and practices before the interview. Being able to discuss these in detail will show your understanding of the role and demonstrate your commitment to reducing shrinkage and cash loss.
✨Showcase Your Investigative Skills
Prepare examples from your past experiences where you successfully identified risks or investigated thefts. Highlight your ability to build cases and work collaboratively with law enforcement, as this is crucial for the Compliance Investigator role.
✨Demonstrate IT Proficiency
Be ready to discuss your experience with various software platforms, especially those related to data mining and transaction monitoring. Mention any specific tools you've used and how they helped you in previous roles.
✨Build Rapport with Interviewers
Establishing a professional relationship during the interview can set you apart. Show enthusiasm for the role and the company, and be prepared to discuss how you would work with internal stakeholders and external agencies to reduce risk.
