Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Complaint Handler, resolving customer issues in a fast-paced call center.
- Company: Huntswood is a growing company in the utilities sector, soon part of ResultsCX.
- Benefits: Enjoy a competitive salary, loyalty bonuses, health plans, and exclusive discounts.
- Why this job: This role offers growth opportunities, a supportive culture, and the chance to make a real impact.
- Qualifications: Experience in customer service and complaint handling is essential; strong communication skills are a must.
- Other info: Hybrid working available after training; start date is February 2025.
The predicted salary is between 23445 - 23445 £ per year.
Huntswood has an amazing opportunity for customer service professionals to join a growing campaign as a Complaint Handler in the utilities industry. With start dates in February, this role comes with all the great benefits and bonuses of working with Huntswood and a chance to grow within this industry.
Working in our busy call centre operation your will be taking calls from customers to resolve their complaints to the satisfaction of the customers, business and regulator. This could be about bills, metering, appointments or the service the customer has received. Using you customer service skills and complaints knowledge you will also be calling customers who want to discuss the resolutions and discuss next steps.
Start Date: February 2025
Salary: £23,445 pa + performance and loyalty bonus
Location: Glasgow City Centre – Full time in office for training and sign off – Hybrid working available after this (3 days a week in office)
Working hours: 37.5 hours per week, 5 days per week. Monday to Friday between 8am – 6pm
What you get from Huntswood:
- Loyalty Bonus – Opportunity to earn up to £1,400 per year for your commitment to Huntswood
- Health Cash Plan – Helping you save everyday healthcare expenses
- Life Assurance – Providing financial security in the event of unforeseen circumstances
- ‘Perks at work’ staff discounts – access to our intranet with exclusive discounts from leading retailers such as Apple, M&S, Expedia and many more…
- Colleague Recognition Scheme – Become a Huntswood Hero!
- Access to an online Well-being centre that has a variety of tools to nurture your overall health
- Discounted Premium City Centre Parking
- Refer a friend scheme (earn £1000 for each person you refer)
- Mentorship program to grow and develop within the company
What we need from you:
- Proven experience handling complaints in a customer centric environment
- Experience working a in a busy telephony role
- Excellent communication and people skills
- Ability to work independently and as part of a team
- Purposeful with a drive to succeed in a competitive environment
- Persistent and resilient attitude towards rejection and challenges
- Adaptability to quickly learn about new products and industries
- Ability to work under pressure and meet tight deadlines
In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Reed- UNLIMITED | Complaint Handler employer: Reed- UNLIMITED
Contact Detail:
Reed- UNLIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reed- UNLIMITED | Complaint Handler
✨Tip Number 1
Familiarize yourself with common complaints in the utilities industry. Understanding typical issues customers face, such as billing discrepancies or service interruptions, will help you respond effectively during the interview.
✨Tip Number 2
Practice your communication skills by role-playing different complaint scenarios with a friend. This will help you articulate your thoughts clearly and demonstrate your customer service expertise.
✨Tip Number 3
Research Huntswood and its values. Being able to discuss how your personal values align with the company's mission can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully handled complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
We think you need these skills to ace Reed- UNLIMITED | Complaint Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints and customer service roles. Use specific examples that demonstrate your skills in communication, resilience, and adaptability.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the utilities industry. Mention why you want to work with Huntswood and how your background aligns with their needs.
Showcase Relevant Skills: In your application, emphasize your ability to work under pressure, meet deadlines, and handle challenging situations. Provide examples of how you've successfully resolved complaints in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Reed- UNLIMITED
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in handling complaints and providing excellent customer service. Prepare specific examples of how you've resolved issues in the past, focusing on your communication skills and ability to empathize with customers.
✨Demonstrate Resilience and Adaptability
Be ready to discuss situations where you faced challenges or rejection. Employers value candidates who can bounce back and adapt quickly. Share stories that illustrate your persistence and how you learned from difficult experiences.
✨Understand the Utilities Industry
Familiarize yourself with common issues in the utilities sector, such as billing disputes or service interruptions. Showing that you have a basic understanding of the industry will demonstrate your commitment and readiness for the role.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, training programs, and growth opportunities within Huntswood. This shows your interest in the position and helps you assess if it's the right fit for you.
