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- Tasks: Engage with guests, manage queries, and create memorable experiences in a vibrant hotel environment.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across the UK and Europe.
- Benefits: Enjoy special room rates, recognition schemes, meals on duty, and wellness support.
- Why this job: Be part of a supportive community that values your hard work and offers clear paths for progression.
- Qualifications: A friendly personality, multitasking skills, and a passion for guest satisfaction are essential.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration.
The predicted salary is between 24000 - 36000 £ per year.
As a Guest Relations Officer, you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel.
Some of the perks our colleagues enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops.
- Meals on duty.
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us.
- We love to get together and celebrate: we regularly host Thank You Week and every year we host our Employee Awards Celebration.
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
- Ongoing job-related training programmes with clear paths for progression.
If you're our ideal Guest Relations Officer, you will:
- Be yourself!
- Enjoy engaging with guests and creating those wow moments we love that our guests leave with a desire to come back!
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city.
- Feel confident to promote the services that we offer at the hotel.
- Act as an approachable point of contact between guests and the team.
- Be able to multitask and manage guests queries efficiently.
Why come join us? We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. In our business, your hard work and pace is valued so it's our role to keep you at the top of your game as a Hospitality professional! Our GROWonline learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, Come Join Us Guest Care training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there's never been a more exciting time to come join us!
Contact Detail:
The Dilly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Officer
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of what we offer will help you engage confidently with guests and provide them with tailored recommendations.
✨Tip Number 2
Showcase your personality! As a Guest Relations Officer, your warm and friendly nature is key. Practice how you can convey your enthusiasm and approachability during any interactions.
✨Tip Number 3
Brush up on your multitasking skills. In a busy hotel environment, being able to juggle multiple guest queries efficiently is crucial. Consider role-playing scenarios to enhance your response time.
✨Tip Number 4
Network with current employees or join hospitality forums. Engaging with others in the industry can provide insights into our culture and expectations, helping you stand out as a candidate.
We think you need these skills to ace Guest Relations Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what a Guest Relations Officer does. Highlight key responsibilities and required skills in your application to show you are a perfect fit.
Showcase Your Personality: Since this role requires a warm and friendly personality, make sure to convey your enthusiasm and approachability in your cover letter. Use examples from past experiences where you engaged with guests or customers.
Highlight Relevant Experience: If you have previous experience in hospitality or customer service, be sure to detail it in your CV. Mention specific situations where you went above and beyond to satisfy a guest's needs.
Tailor Your Application: Customise your CV and cover letter for this specific position. Use keywords from the job description, such as 'multitask', 'local recommendations', and 'guest engagement' to demonstrate that you understand the role and its requirements.
How to prepare for a job interview at The Dilly
✨Show Your Personality
As a Guest Relations Officer, your warm and friendly personality is key. Make sure to let your true self shine during the interview. Share personal anecdotes that highlight your ability to engage with guests and create memorable experiences.
✨Demonstrate Multitasking Skills
This role requires juggling multiple tasks efficiently. Prepare examples from your past experiences where you successfully managed several responsibilities at once, especially in a fast-paced environment. This will show your potential employer that you can handle the demands of the job.
✨Research the Hotel
Familiarise yourself with the hotel’s services and local attractions. During the interview, mention specific recommendations you could offer guests. This demonstrates your initiative and genuine interest in enhancing the guest experience.
✨Ask Thoughtful Questions
Prepare questions that reflect your enthusiasm for the role and the company culture. Inquire about team dynamics, training opportunities, or how they celebrate employee achievements. This shows that you are not only interested in the position but also in being part of their community.
