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- Tasks: Support IT operations and manage server and desktop systems daily.
- Company: Join c2c, an award-winning train operator in East London and South Essex.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Be part of a team that values innovation and customer service in the tech space.
- Qualifications: Experience in desktop support, VMWare, Azure Virtual Desktop, SCCM, and ITIL certification preferred.
- Other info: Role based in Central London with occasional travel along the train route.
The predicted salary is between 43200 - 72000 £ per year.
About Us: Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. We are looking for a dedicated and versatile individual to join our team as an Infrastructure Analyst.
Responsible for providing IT support to the business and assisting the infrastructure technical engineers in the day-to-day management of server and desktop systems. Must look to continually improve on targets by regularly reviewing software, hardware and processes to fit the needs of the business. Ensure compliance with legal and licensing obligations where applicable.
This role will be based out of the organisation’s Central London HQ with occasional travel required along the route when requested.
- Experience of working in a desktop support environment with a track record of providing excellent customer service when resolving incidents and requests is required.
- Experience of VMWare and virtualisation and working with Azure Virtual Desktop.
- SCCM and InTune experience.
- ITIL v3 or v4 Foundation desirable.
Senior Windows Server Analyst employer: c2c (Trenitalia c2c Ltd)
Contact Detail:
c2c (Trenitalia c2c Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Windows Server Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMWare, Azure Virtual Desktop, SCCM, and InTune. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Brush up on ITIL principles, especially if you have the Foundation certification. Understanding how ITIL practices can improve service management will help you demonstrate your commitment to continuous improvement during discussions with the hiring team.
✨Tip Number 3
Prepare examples from your past experiences where you've provided excellent customer service in a desktop support environment. Be ready to discuss specific incidents where you resolved issues effectively, as this will showcase your problem-solving skills.
✨Tip Number 4
Research c2c and their operations to understand their business model and values. Tailoring your conversation to align with their goals and demonstrating your enthusiasm for contributing to their success can make a lasting impression during the interview.
We think you need these skills to ace Senior Windows Server Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, server management, and customer service. Emphasise your familiarity with VMWare, Azure Virtual Desktop, SCCM, and InTune, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your commitment to improving processes. Mention specific examples of how you've successfully resolved incidents or improved systems in previous roles.
Highlight Relevant Certifications: If you have ITIL v3 or v4 Foundation certification, make sure to mention it prominently in your application. This will demonstrate your understanding of IT service management principles, which is desirable for this position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at c2c (Trenitalia c2c Ltd)
✨Showcase Your Technical Skills
Make sure to highlight your experience with VMWare, Azure Virtual Desktop, SCCM, and InTune during the interview. Be prepared to discuss specific projects or challenges you've faced using these technologies and how you overcame them.
✨Demonstrate Customer Service Excellence
Since the role requires excellent customer service skills, think of examples where you've successfully resolved incidents or requests. Share stories that illustrate your ability to communicate effectively and provide solutions under pressure.
✨Understand ITIL Principles
Familiarise yourself with ITIL v3 or v4 principles, as they are desirable for this position. Be ready to explain how you have applied ITIL practices in your previous roles to improve service delivery and efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when faced with common issues in desktop support or server management, demonstrating your analytical skills and proactive approach.
