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- Tasks: Support engineers and clients by processing call-outs and managing job information.
- Company: Join a leading fire sprinkler company with over 30 years of experience.
- Benefits: Enjoy a competitive salary, healthcare, pension, bonuses, and free parking.
- Why this job: Be part of a supportive team that values communication and organisation.
- Qualifications: Experience in an operational service office and strong IT skills required.
- Other info: Flexible working hours and a convenient location near public transport.
The predicted salary is between 20800 - 36400 £ per year.
I am currently representing a well-established specialist fire sprinkler company based in Bury. Established in 1992, they are looking for a Service Desk Administrator to join the team.
The role will involve ensuring that the department delivers a seamless and comprehensive support function for Engineers, Clients, Suppliers and Directors.
Salary package:
- £20,000 - £26,000
- Mon to Fri 8am – 4pm or 9am – 5pm
- 22 days holiday + bank holidays
- Healthcare & Pension scheme
- Bonus scheme
- Free parking on site
- 15 minute walk from train station
Main Duties:
- Processing call-out information from clients in a timely manner
- Liaising with engineers/sub-contractors with regard to call-outs and sending out job information
- Accurate input of call-out/job information onto database system
- Update engineer/sub-contractor diary
- Updating clients via e-mail/phone
- Obtaining quotations/ordering/ensuring delivery to site of materials
- Raising/requesting purchase orders
- General administration duties to include: filing/post/typing
- Reasonable management requests
Person Specification:
- Be polite and well mannered.
- Possess excellent interpersonal and communication skills.
- Have the ability to multi-task.
- You must possess strong organisation skills, common sense, initiative and the ability to work independently and prioritise your work.
- To promote good relationships with all other company members.
- Establish and maintain excellent relations with contractors & suppliers.
- Establish and maintain excellent customer relationships at all times.
Experience:
- Possess experience in an operational service office.
IT Systems:
- IT literate: Office, Word, Excel, Good communication & organisational skills
Service Desk Administrator – Bury - £26,000 employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator – Bury - £26,000
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Office, Word, and Excel. Being proficient in these applications will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight your experience in an operational service office during any networking opportunities or informal chats. This can help you connect with current employees or industry professionals who might provide insights or referrals.
✨Tip Number 3
Practice your communication skills, as excellent interpersonal abilities are crucial for this role. Consider role-playing scenarios where you might need to liaise with engineers or clients to build your confidence.
✨Tip Number 4
Research the company’s background and values, especially their focus on customer relationships and support functions. This knowledge will allow you to tailor your conversations and show genuine interest during interviews or networking events.
We think you need these skills to ace Service Desk Administrator – Bury - £26,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational service offices. Emphasise your communication skills and any previous roles that involved multitasking or customer relations.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to liaise with engineers and clients, and how your organisational skills will benefit the team.
Showcase IT Proficiency: Since the role requires IT literacy, include specific examples of your experience with Office, Word, and Excel. Mention any relevant software you have used in previous positions.
Highlight Interpersonal Skills: In your application, emphasise your interpersonal skills and ability to maintain good relationships with colleagues, contractors, and suppliers. Provide examples of how you've successfully managed these relationships in the past.
How to prepare for a job interview at TN United Kingdom
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and services. Understanding their focus on fire sprinkler systems will help you tailor your responses and show genuine interest.
✨Demonstrate Communication Skills
As a Service Desk Administrator, strong communication is key. Be prepared to showcase your interpersonal skills during the interview by providing examples of how you've effectively communicated with clients or team members in the past.
✨Showcase Your Organisational Skills
The role requires excellent organisational abilities. Prepare to discuss how you manage multiple tasks and prioritise your workload. You might even want to share specific tools or methods you use to stay organised.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle difficult situations or manage urgent requests, and be ready to explain how you approached them.
