In House Critical Facility Manager / MEP Hard FM Services Manager

We have a brand-new exciting opportunity for an All-encompassing Critical Facilities & MEP Manager looking to join a progressive and forward-thinking customer/client who is based in the Heathrow region of the UK. This is a challenging, hardworking, and rewarding opportunity, ideally looking for a forward-thinking, dedicated, and ambitious individual who wants to blow the doors off in terms of career opportunities.

If you have ever wondered what it would be like having autonomy of your own data centre, holding responsibility for all of the services within it, and delivering a top-shelf service to your current and future clients/customers, looking at what currently works and what doesn’t, making sure all service level agreements are tested and robust and negotiated and the Data Centre Delivery is top notch.

An integral part of the team and someone who will be instrumental in the success of this self-delivered hybrid model. The duties and responsibilities include but are not limited to the following:

• Manage day-to-day operations including repair and maintenance, security, cleaning, change control process, procurement, accounting & budgeting related issues.
• Manage/execute the Data Centre’s expansion, modification, maintenance, or new customer move-in projects.
• Preparation of maintenance contract & tender document.
• Supervise and consult with external vendors in respect of regular communications and ad-hoc work and respond to issues that arise.
• Manage specifications, problems, issues, performance, and administration.
• Prepare management reports, PowerPoint presentations, SOP/EOP, critical activities planning such as power down and pull-the-plug test, emergency/disaster recovery plans/business continuity plans, data centre customers’ reports.
• As an incident manager, manage all incidents and prepare incident reports.
• Engage with internal stakeholders to gain feedback on customers’ inquiries.
• Intervene, analyse, manage and resolve business conflicts between the company and the vendors/suppliers.
• Implement procedures of safety system and performance measurement like scorecard to ensure quality and reliability of services meeting client’s requirements.
• Provide superior customer service to clients through all facility functions.
• Routinely inspect all areas to ensure performance measures are being maintained and proactively self-reporting the problems of facilities.
• Able to track and update the financial budget.
• Consult with MEP, IDC, Security, and Office Manager and produce data centre operation reports every week.
• Liaise with MEP, IDC, and Security Manager and be responsible for the recruitment of new property management staff when required.
• Responsible for Data Centre Facility Management operations.
• A proven record of handling Uptime Certification is necessary.
• Establish engineering and operation procedures and roll out for site staff.
• Observe and control the laws and regulations, organise and manage the onsite electrical organisation as an electrical specialist with overall responsibility (qualification minimum Bachelor Professional/Master Professional Electrical).
• Ensure compliance with all local statutory regulations.
• Emergency call support and site attendance for troubleshooting.
• Implement the energy/cost initiative program.
• Manage all vendors to conduct maintenance for all installations during the weekend and review maintenance reports.
• Development of technical service standards.
• Assist manager in preparing Critical Environment procedures.
• Provide solutions for technical issues.
• Initiate a system to measure the quality of performance.
• Initiate a preventive management program.
• Participate in a Disaster Recovery Plan per the Client’s requirement.
• Manage and monitor the Data Centre Infrastructure Management System (DCIM) and all sub-systems including but not limited to BMS, PMS, and SMS. Update technical drawings regularly/inventory list/asset list.
• Ensure all certificates are not expired, and arrange renewal when required.
• Incident handling.
• Coordinate with local utility companies and conduct routine checks and maintenance.
• Audit FM shift handover/performance/work/procedure monthly.
• Audit security and cleaner schedule/work/procedure monthly.
• Manage customers’ IT equipment racks & equipment move-in.
• Perform burn-in test and current leakage test for customers’ IT equipment.
• Plan drills for the engineer, get approval by CMI then record the drill on the shared drive.
• Check and approve all the RAMS submitted by all vendors including that of CMI’s.
• Manage security staff, routine meetings with the security company, and responsible for security staff performance.

Requirement:

• Degree in Mechanical, Electrical, or Building Services Engineering.
• Minimum 5 years practical experience in facilities operation in Data Centre, Telecommunications industry.
• With a locally certified license and ability to coordinate with utility companies and deal with High Voltage.
• Familiar with critical facilities including Chiller, CRAC, UPS, STS, Genset, Novec 1230/Nitrogen, Pre-action Sprinkler System, etc.
• Strong leadership, people, and communication skills.
• Strong PC literacy and proven ability to manage daily activities using various systems including MS Excel and PowerPoint.
• Good command of both written and spoken English.
• Holder of HND/HNC or above degree in Electrical or Mechanical.
• Be available as part of the on-call team to provide 7 x 24 Emergency service (non-office hours standby).
• Proved experience in acquiring ISO 9000/27000 PCI-DSS certificates for clients.

This is by no means a standard Critical Facility Manager / MEP opportunity, based on what opportunities this could lead to in the future however it is very much a role up your sleeves and get stuck in sort of opportunity, all applicants must be ambitious, forward-thinking, professional and hard working with high levels of professionalism and self-confidence coupled with the desire to build and create a small team that is built on success.