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For Companies At a Glance
- Tasks: Lead UX research to shape product direction and enhance user experience.
- Company: Join a dynamic team influencing e-commerce products used by millions globally.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make a real impact on how people shop online while collaborating with diverse teams.
- Qualifications: 6+ years in UX research, preferably in digital commerce; degree in relevant fields required.
- Other info: Fluency in English and Chinese is a plus; experience with data analysis tools preferred.
The predicted salary is between 43200 - 72000 £ per year.
As a UX Researcher, you’ll play a pivotal role in shaping product direction through evidence-based insights. You’ll collaborate with product, design, engineering, and operations teams to ensure that user needs are at the heart of what we build. This is a unique opportunity to influence products used by millions and directly impact how people discover and shop online.
What You’ll Do:
- Partner with cross-functional teams to understand user behaviours, needs, and motivations across key e-commerce personas: consumers, merchants, and content creators.
- Define high-impact research questions and deliver findings that guide strategic product decisions in the UK and global markets.
- Plan and conduct end-to-end research using appropriate qualitative and quantitative methodologies.
- Translate research insights into clear, actionable recommendations and communicate them to diverse stakeholders.
- Track user sentiment and behaviour over time to measure product effectiveness and inform future iterations.
- Lead foundational and generative studies to support long-term product innovation and market adaptation.
- Stay on top of industry trends and apply relevant findings to improve product-market fit.
Who You Are:
- 6+ years of hands-on UX research experience, ideally within digital commerce or technology-driven environments.
- Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Market Research, or a related field.
- Language Fluency: English and Chinese.
- Proficient in a broad toolkit of research methods including interviews, diary studies, usability testing, surveys, ethnography, and behavioural data analysis.
- Experience conducting research with diverse UK-based user groups; comfortable designing and moderating studies for this market.
- Skilled in translating complex data into compelling stories that influence product direction.
Preferred Skills:
- Experience balancing multiple projects in a high-velocity, agile environment.
- Familiarity with data tools such as SQL, R, SPSS, or Python for behavioural analysis.
- Ability to collaborate across cultures and functions, adapting communication styles accordingly.
- Confident presenting insights to senior leadership and advocating for the user at every stage of development.
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Research Manager
✨Tip Number 1
Network with professionals in the UX research field, especially those who have experience in e-commerce. Attend industry events or webinars to connect with potential colleagues and learn about their experiences at companies like ours.
✨Tip Number 2
Familiarise yourself with the latest trends in UX research and digital commerce. Follow relevant blogs, podcasts, and thought leaders to stay updated on best practices and emerging methodologies that can enhance your research skills.
✨Tip Number 3
Prepare to discuss specific case studies from your past work that demonstrate your ability to translate research insights into actionable recommendations. Be ready to showcase how your findings have influenced product decisions in previous roles.
✨Tip Number 4
Practice your presentation skills, as you'll need to confidently communicate insights to senior leadership. Consider doing mock presentations to friends or colleagues to refine your storytelling and ensure you can advocate for user needs effectively.
We think you need these skills to ace Senior UX Research Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 6+ years of UX research experience, particularly in digital commerce or technology-driven environments. Emphasise your proficiency in various research methods and any relevant projects you've worked on.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user experience and how your background aligns with the role. Mention specific methodologies you’ve used and how they’ve influenced product decisions in previous roles.
Showcase Your Research Skills: Provide examples of past research projects where you defined high-impact questions and delivered actionable insights. Highlight your ability to communicate findings to diverse stakeholders effectively.
Prepare for Cultural Fit: Research the company culture and values. Be ready to discuss how your collaborative skills and adaptability can contribute to cross-functional teams, especially in a diverse environment.
How to prepare for a job interview at Confidential
✨Showcase Your Research Toolkit
Be prepared to discuss the various research methods you've used in your previous roles. Highlight your experience with interviews, usability testing, and data analysis tools like SQL or Python, as these are crucial for the Senior UX Research Manager position.
✨Demonstrate Cross-Functional Collaboration
Since the role involves working closely with product, design, and engineering teams, share examples of how you've successfully collaborated with diverse teams in the past. This will show your ability to communicate effectively and advocate for user needs.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or outline your approach to specific research challenges. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
✨Stay Updated on Industry Trends
Research current trends in UX and e-commerce before your interview. Being knowledgeable about the latest developments will not only impress your interviewers but also demonstrate your commitment to continuous learning and improvement in the field.
