Senior UX Research Manager

As a UX Researcher, you’ll play a pivotal role in shaping product direction through evidence-based insights. You’ll collaborate with product, design, engineering, and operations teams to ensure that user needs are at the heart of what we build. This is a unique opportunity to influence products used by millions and directly impact how people discover and shop online.

What You’ll Do:

• Partner with cross-functional teams to understand user behaviors, needs, and motivations across key e-commerce personas: consumers, merchants, and content creators.
• Define high-impact research questions and deliver findings that guide strategic product decisions in the UK and global markets.
• Plan and conduct end-to-end research using appropriate qualitative and quantitative methodologies.
• Translate research insights into clear, actionable recommendations and communicate them to diverse stakeholders.
• Track user sentiment and behavior over time to measure product effectiveness and inform future iterations.
• Lead foundational and generative studies to support long-term product innovation and market adaptation.
• Stay on top of industry trends and apply relevant findings to improve product-market fit.

Who You Are:

• 6+ years of hands-on UX research experience, ideally within digital commerce or technology-driven environments.
• Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Market Research, or a related field.
• Language Fluency: English and Chinese
• Proficient in a broad toolkit of research methods including interviews, diary studies, usability testing, surveys, ethnography, and behavioral data analysis.
• Experience conducting research with diverse UK-based user groups; comfortable designing and moderating studies for this market.
• Skilled in translating complex data into compelling stories that influence product direction.

Preferred Skills:

• Experience balancing multiple projects in a high-velocity, agile environment.
• Familiarity with data tools such as SQL, R, SPSS, or Python for behavioral analysis.
• Ability to collaborate across cultures and functions, adapting communication styles accordingly.
• Confident presenting insights to senior leadership and advocating for the user at every stage of development.