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- Tasks: Support patients in scheduling cosmetic procedures and ensure a smooth journey.
- Company: Join The Harley Medical Group, a leader in cosmetic surgery with over 35 years of excellence.
- Benefits: Enjoy a competitive salary, bonuses, 29 days leave, and free eye surgeries.
- Why this job: Be part of a trusted team that enhances lives through innovative cosmetic procedures.
- Qualifications: 1 year experience in aesthetics or beauty, with a passion for customer service.
- Other info: Ongoing training and a modern work environment await you!
The predicted salary is between 36000 - 60000 £ per year.
The Harley Medical Group has been a leading provider in cosmetic surgery treatments in the UK for over 35 years. Now part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, we continue to provide a comprehensive range of procedures, including breast augmentation, rhinoplasty, eyelid blepharoplasty and abdominoplasty.
Committed to excellence, we combine medical expertise with personalised care to achieve exceptional results. Our team of highly skilled surgeons, doctors, and nurses operate under the highest standards of professionalism and patient safety. Regulated by the Care Quality Commission (CQC) in England, we prioritise safety, quality, and confidence in every treatment we deliver. With a legacy built on trust and impactful results, we are committed to enhancing lives through our medical expertise, precision and innovation in cosmetic procedures.
Due to expansion in our services, The Harley Medical Group have exciting new opportunities for Patient Coordinators to support in the scheduling of patients for cosmetic procedures.
Job duties:
- Maintain high standards of professionalism, customer care and product knowledge within the Clinic.
- Strive to meet and exceed the expectations of our patients.
- Ensure that the patient journey is smooth and efficient and that all patients receive a high level of customer service.
- Ensure that at all times the Clinic is presentable and maintains the highest standards of cleanliness, promoting the professional and clinical image of The Harley Medical Group.
- Influence and advise potential patients on the most suitable and appropriate solution for their needs.
- Communicate with your manager to ensure effective running of clinic and surgery days.
We want to hear from candidates with:
- A minimum of 1 year experience within either an Aesthetics, Day Spa, Beauty Counter or Salon environment.
- Team player, with a positive can-do attitude.
- Passionate about giving great customer service.
- Experience of working to sales targets and be happy to get involved with promotional activity.
In return, we can offer:
- An industry leading salary plus excellent bonus potential.
- State of the art, modern working environments.
- 29 days annual leave.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eye wear and sunglasses.
- Generous Optical Express friends and family discount scheme.
- Ongoing training and development opportunities.
- Pension scheme.
Patient Coordinator employer: The Harley Medical Group
Contact Detail:
The Harley Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in cosmetic procedures and patient care. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the aesthetics and beauty industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Patient Coordinator role.
✨Tip Number 3
Prepare to discuss your previous experience in customer service and how it relates to the role. Think of specific examples where you exceeded customer expectations, as this aligns with the values of The Harley Medical Group.
✨Tip Number 4
Research The Harley Medical Group thoroughly. Understanding their services, values, and patient care philosophy will allow you to tailor your approach and show that you're a great fit for their team.
We think you need these skills to ace Patient Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Coordinator. Tailor your application to highlight relevant experience in aesthetics, customer service, and teamwork.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in similar roles. Emphasise your customer service skills, any sales targets you've met, and your ability to work in a team environment.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the cosmetic industry. Mention specific experiences that demonstrate your ability to provide excellent customer care and how you can contribute to the clinic's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at The Harley Medical Group
✨Research the Company
Before your interview, take some time to learn about The Harley Medical Group. Understand their services, values, and what sets them apart in the cosmetic surgery industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
As a Patient Coordinator, exceptional customer service is key. Prepare examples from your past experience where you went above and beyond for a customer. Highlight your ability to handle difficult situations with grace and professionalism.
✨Showcase Teamwork and Positivity
The role requires a team player with a positive attitude. Be ready to discuss how you've collaborated with others in previous roles and how your positive outlook has contributed to a successful team environment.
✨Prepare for Sales-Related Questions
Since the position involves working towards sales targets, be prepared to discuss your experience with sales in a beauty or aesthetics setting. Share specific examples of how you met or exceeded targets and any promotional activities you were involved in.
